Running Your Event
Helpful resources for managing your event, with detailed steps and videos
General
- How Sticky Tickets supports event management
- Third-party ticket transactions
- Information about hidden fees
- We are a government agency and require an invoice before ticket sales are transferred
- Charity rebate program with Sticky Tickets
- Is the Sticky Tickets website secure?
- NSW Dine & Discover vouchers
- What about free events?
- The Sticky Tickets Charity Rebate
- Is GST included in the booking fee?
- Purchasing tickets to different events in one transaction
- Does Sticky Tickets offer any other rebate?
- Is Sticky Tickets an Australian company?
- Understanding Sticky Tickets charges on your credit card
- Can a Sticky Tickets receipt be used to claim a tax deduction?
- How do I get a refund or transfer my ticket(s)?
- Understanding GST on Sticky Tickets transactions
- How safe is your data?
- What forms of payment are accepted for Sticky Tickets?
Sticky Tickets Organiser - Account
- How to remove items from your Shopping Cart
- Edit personal and billing information
- How do I transfer an organiser account?
- Using organiser permissions to access another account
- Permanently delete your Sticky Tickets organiser profile
- Steps to verify your account as an organiser
- Shopping Cart
- Steps to become an event organiser from a member profile
- Organisers outside Australia
Sticky Tickets Costs
Getting Paid
- How do I receive the funds from ticket sales?
- Waiving the processing fee for the Payment Request Feature
- Invoice process for government event organisers
- Collect payments ahead of event completion
- Completing your event: reports, payouts, and next steps
- Fraudulent Activity
- Requesting funds after Payment Request approval
- How do I claim my Rebate?
- The Sticky Tickets rebate for schools, community & sporting groups
- How do I reconcile payments from Sticky Tickets?
- Accessing Ticket Sales Prior to the Event Date
- What are Chargebacks?
- What to do if your bank verification code doesn't work
Creating An Event
- Creating custom forms and questions
- Offer special pricing with discounted tickets and promo codes
- Create sessions for a live or completed event
- Step-by-step guide to creating a new event
- How to copy an existing event in Sticky Tickets
- Event Date (changing labels)
- Personalising your e-ticket and confirmation content
- I want to insert an image and video into my event description
- How to control event visibility on Sticky Ticket
- Custom branding for organiser and global event pages
- Find and share your event URL quickly
- Customise your event page URL
- Ticket Widget
- Create and personalise your Sticky Tickets organiser page
- Sharing access securely with multiple logins
- Add raffle ticketing to your event page
- How to create a bulk ticket discount
- Splitting Event Payments Between Two Bank Accounts
- Event organiser laws and regulations overview
- Request additional details from attendees during check-out
- Creating a seating plan for your event
Tickets and Discount/Promotional Codes
- Step-by-step guide to creating discount codes for your event
- Set up sub-ticket options to upsell products and boost event sales
- Set up flexible and multiple ticketing options for events
- Ticket Group Capacities
- How to troubleshoot if your event appears sold out
- Difference between available tickets and event capacity
- Special rates and discounts for group ticket purchases
Promote Event
- Can I create a page with a list of all my events?
- My ticket sales are slow…how can I improve them?
- How do I install the ticket widget?
- Adding Buy button to Wix.com website
- WIX Integration
- Adding Advanced Widget Script to your WordPress site.
- Are there websites that will list my event for free?
- How can I promote my event?
- Social media tools to help promote your event
- Event QR Code
- How to send promotional emails to past attendees?
- Connect your event to Facebook Events
Editing An Event
- How to edit a seating plan
- How to unpublish a seating plan
- Personalise the look of your event page
- I want to change the start or end time of my ticket sales
- Editing your Event
- Manage ticket prices with or without booking fees
- How to send Zoom or Streaming links to your guests
- Online Events or Postponing Your Event
- How to Add a Thumbnail Image to an Event
- Enable and configure a waitlist for sold-out events
- Adding a Redirect Button to the Order Success Page
Event Management
- How to display remaining tickets on your event page
- Downloading attendee lists from multiple events
- Why my SMS/Email has not been sent?
- Ticket purchase not showing in sales summary
- How can I add my own Terms & Conditions to my event?
- Send confirmation and reminder messages before events using email and SMS
- Guide to handling event ticket refunds
- How do I refund or cancel tickets?
- Email Notifications to Organisers
- Managing attendee check-in with the event app
- How to customise your event time display
- Accepting Electronic Funds Transfer payment option
- How to transfer seat from a seating plan
- How can I email ticket purchasers / attendees?
- Facebook Event linking guide for Sticky Tickets organisers
- Customising e-tickets with logos and images
- I want to change ticket holder details
- Send an Invite to your Waitlist without Increasing Event Capacity
- Customising your event’s refund policy
- Adding or Removing Offline Payment Methods
- How can I cancel my event and issue refunds?
- How can I pause my ticket sales?
- See your ticket sales and attendee info easily
- Add to Calendar settings (daily, weekly, monthly)
- Collect allergy and dietary info from ticket holders
- Ticket transfer policy and steps to process transfer requests
- How do I use the check-in attendees tab?
- Set up check-in app operators for your next event
- Manage your account balance top-up
- Resend ticket confirmation to attendees
- Sending complimentary tickets to guests
- Turn off Secure My Refund for ticket purchases
- How do I transfer tickets to another event?
- How to Request for Tickets to be Transferred to Another Event
- Refunding/Cancelling tickets after the event
- What can I do on the Event Summary page?
- Add offline transactions to your ticket sales report
- Get a copy of your guest list from Sticky Tickets
- Setting up sales alerts for your event
Reporting
Integrations
- Set up Facebook Pixel tracking for your event
- Membership Integration
- e-Bet Integration
- Guide to integrating TalkBox with your event system
- Google Analytics 4 Integration - Add Google Analytics 4 to your account
- Guide to creating and managing webhooks
- IGT Integration Page
- WIX Ascend Integration
- Event details integration API
- Integrating MailChimp with Sticky Tickets
- Aristocrat Integration
Day of Event
- Troubleshooting operator setup and email link issues
- Step-by-step guide in using the Sticky Tickets App with guest check-in
- Steps to verify the check-in app is working
- Events not appearing on Check-in App
- Allow camera access for Sticky Tickets App on iOS device
- Check in App Troubleshooting
- Download event reports and summaries