Is the Sticky Tickets website secure?

Yes — security is a top priority for Sticky Tickets.

All communication on our website is encrypted using SSL (Secure Socket Layer), which ensures that any information you enter remains private and protected while being transmitted.

For payments, we partner with trusted, industry-compliant providers:

• ArtsPay — our primary payment partner, which not only provides secure payment processing but also supports the Australian arts community by donating a portion of its revenue back into the sector.
• Square — used for both online and in-person (POS) transactions, offering secure and reliable payment processing.

Both providers operate in line with the Payment Card Industry Data Security Standard (PCI DSS) — a global standard designed to ensure that all companies handling credit card information maintain a secure environment.

Sticky Tickets has maintained PCI compliance since 2013, with regular reviews to ensure we continue meeting these standards.

MOST COMMON QUESTIONS

Does Sticky Tickets store my credit card details?

• No. Sticky Tickets does not store your full credit card details. Payments are processed securely by our payment providers (such as Square and ArtsPay), and only limited transaction information is retained for administrative and support purposes.

What is PCI DSS?

• PCI DSS (Payment Card Industry Data Security Standard) is a global security standard that applies to any organisation that accepts, processes, or stores credit card information. Compliance means that Sticky Tickets and its payment partners follow strict requirements to keep your card data safe.

Is it safe to enter my card details on Sticky Tickets?

• Yes. Your card details are processed by our PCI DSS-compliant payment partners, ArtsPay and Square. Your information is encrypted in transit and handled according to industry security standards.

NEED MORE HELP

If you have any questions about our security practices, contact our support team.