To transfer tickets to another LIVE event, please watch our quick demo, or follow the steps listed below:
1. Log in to the event which has the tickets you would like to transfer
2. Navigate to the Sales List.
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3. Select the order that has the tickets you would like to transfer
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4. Select the Transfer Tickets button
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5. Select the ticket/s and the event which you would like to transfer the tickets to, then click on the 'Next' button
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6. Finalise the transfer by selecting the new tickets to transfer to from the drop-down menu. Write a brief message that will be included in the email confirmation that will be sent to the purchaser before you click on the Confirm Transfer button.
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NOTES:
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After completing the transfer, a new confirmation email and e-tickets will be sent to the ticket purchaser.
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When transferring tickets from event 'A' to 'B':
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Event A's available tickets will increase based on the number of tickets transferred to Event B.
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Event B may have a new 'online' order created. However, if payment for event A has already been received, the tickets will be transferred to a new 'offline' order in event B.
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When you transfer a ticket, the cost of the ticket will not change. It will be the responsibility of the organiser to settle any differences in ticket prices. For example:
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Transferring a $100 ticket from event A to a $50 ticket on event B will keep the ticket cost at $100 on event B. The organiser should arrange a $50 refund to the ticket purchaser.
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Transfer a $50 ticket from event A to a $100 ticket on event B. The ticket cost will remain at $50 on event B. The organiser has discounted the ticket by $50 on event B.
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If you need to transfer a ticket and settle any cost difference, it's recommended to refund the original ticket and ask the ticket purchaser to buy a new ticket to the other event.
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For reference, the following is a sample image of how a transferred order will appear on the Sales List of the original event:
- And it will look like this on the destination event:
If you have any questions about ticket transfers or anything else, please don't hesitate to contact us any time and we'd be more than happy to help.