The Split Payments feature lets you automatically divide ticket sales revenue between your bank account and one or two third parties at payout. This is useful when sharing revenue with a venue, co-organiser, charity partner, or sponsor.
$2.00 fee per transaction applies when split payments are enabled. Factor this into your ticket pricing before setting up a split.
Before you start
Have the following ready for each third party:
- Bank Name, Branch Name, Account Name, BSB, and Account Number
- An email address for the third party — a payment summary will be sent here after each payout
How to access Split Payments
- Log in and go to My Events.
- Open the event you want to configure.
- Click the Edit Event tab.
- Scroll to the Split Payments section and click the edit (pencil) icon. The Split Payments page opens.
Step 1 — Select your Payment Type
Under Payment Type, select Split Payments.
Two sub-options appear:
- 1x third party — split between you and one other party
- 2x third party — split between you and two other parties
Select the option that applies to your event.
Step 2 — Enter third-party bank details
Fill in the bank details for each third party:
| FIELD | WHAT TO ENTER |
|---|---|
| Saved Accounts | Select a previously saved account, or leave blank to enter new details |
| Bank Name | The third party's bank name |
| Branch Name | The branch name |
| Account Name | The account holder's name |
| BSB | 6-digit BSB number |
| Account Number | Account number |
| Email Address | Email to receive payment summaries — Sticky Tickets will send a summary to this address after each payout |
| Save Account Details? | Tick to save these bank details for use on future events |
For 2x third party, fill in the same fields for both Third Party #1 and Third Party #2.
Step 3 — Configure the split
Distribution Priority
Select who gets paid first:
| OPTION | HOW IT WORKS |
|---|---|
| Organiser | You receive your portion first using the Split Type settings below. All remaining funds go to the third party. |
| Third Party | The third party receives a fixed amount first. All remaining funds go to you. |
If you selected Organiser first
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A Split Type option appears:
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Option A — Percentage Payments are split by percentage. You keep a set percentage of total ticket sales; the remainder goes to the third party.
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Option B — Fixed Amount (per ticket) You keep a fixed dollar amount from each ticket sale. The remainder from each ticket goes to the third party.
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If you selected Third Party first
A Fixed Amount (total ticket sales) field appears. Enter the dollar amount to be paid to the third party from total ticket sales. All remaining funds go to you.
Fixed Cost (optional — available when Organiser is first)
Tick: Include a fixed cost to deduct a set amount from total ticket sales before the split is calculated.
| FIELD | WHAT TO ENTER |
| Name | Label for the cost as it will appear on receipts (e.g. "Venue Rent") |
| Amount | Dollar amount to be deducted |
This is useful when you need to recover a fixed expense (such as venue hire) from total sales before splitting the remainder.
Step 4 — Review the distribution example
The Example of distribution of funds section at the bottom of the page updates as you configure the split. Review this before saving to confirm the amounts are calculated as expected.
Step 5 — Save your Settings
Click Save Changes to apply the split payment configuration.
How Payments are Processed
- Payments are automatically split based on your settings at the time of payout.
- Both you and the third party/parties receive a payment summary email.
- Funds are distributed when your event payout is processed.
Note: Once an event has been marked as completed or cancelled, split payment settings can be viewed but cannot be edited. The banking details used will remain visible for reference.
Most Common Scenarios and Questions
I can't see Split Type or Fixed Cost options.
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These fields only appear when Distribution Priority is set to Organiser. If Third Party is selected, only the Fixed Amount field is shown.
The distribution example doesn't match what I expect.
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Check your Distribution Priority selection — Organiser first and Third Party first produce significantly different outcomes. Review the example at the bottom of the page before saving.
I need to update the bank details after the event has been completed.
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Split payment settings cannot be edited after an event is completed or cancelled. Contact our support team if you need to update banking details for a completed event.
Does the $2.00 fee apply per ticket or per order?
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The $2.00 fee applies per payment transaction to the third party — not per ticket. Factor this into your ticket pricing before enabling split payments.
Can I save third-party bank details for future events?
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Yes — tick Save Account Details? when entering the bank details. Saved accounts will appear in the Saved Accounts dropdown when setting up split payments on future events.
Can I split payments between more than two third parties?
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The maximum is two third parties (2x third party option). If you need to split revenue between more parties, contact our support team to discuss options.
What happens if my ticket sales don't cover the fixed cost amount?
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If total ticket sales are less than the fixed cost, the distribution will need to be reviewed. Contact our support team if you're concerned about a shortfall scenario.
Will the third party know how much they are receiving before payout?
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The third party receives a payment summary email after each payout — not before. They will not receive advance notice of the amount.
Need more help?
If you need help setting up split payments, contact our support team.