Offline sales allow you to manually record ticket transactions that happen outside the Sticky Tickets online checkout — for example, phone orders, cash payments, cheque or direct deposit, or complimentary and discounted tickets. Once recorded, the transaction is added to your sales report, and the ticket purchaser receives a confirmation email with their receipt and e-ticket (if an email address is provided and e-tickets are enabled for the event).
Before you start: Make sure your offline payment method types are configured in Organiser Settings → Offline Payment Types. See: Adding and removing offline payment methods.
Booking fees for offline sales: For credit card payments, the booking fee follows your ticket's existing fee configuration. For cash, cheque, direct deposit, and no-charge transactions, you can choose whether to add the online booking fee amount to the ticket price — if you do, you retain the full amount.
How to record an offline sale
- Log in to Sticky Tickets and open the event you want to record the sale for.
- Click the Record Offline Sales link.
- Select the payment type.
- For Visa, Mastercard, or American Express: the booking fee follows how it is configured on the ticket for the event — if the ticket is set to include the booking fee in the price, that applies here too; if it's set to exclude it, the booking fee is added on top.
- For Cash, Cheque, Direct Deposit, No Charge, or other offline methods: choose whether to add the online booking fee amount to the base ticket price. If you add it, you retain the full amount — no booking fee is deducted from your revenue.
- Choose the ticket type and quantity.
- The price field is editable — adjust it manually for discounted or VIP tickets. The booking fee (if applicable) is calculated on the adjusted amount.
- Maximum: 50 tickets per ticket type per offline order. If you need to record more than 50 of the same type, process them in separate batches.
- Click Reserve Tickets.
- Enter the ticket purchaser's details — name, email address, and any event-specific questions configured in your Event Questions settings. Click Continue.
- Complete payment:
- For Visa, Mastercard, or American Express: enter the credit card details and confirm.
- For Cash, Cheque, Direct Deposit, No Charge, or other offline methods: you'll be taken directly to the confirmation page — no card details required.
- Click Confirm. The confirmation page will display the order number.
What happens after the sale is recorded
- The transaction is added to your event's sales report immediately.
- If an email address was entered in the purchaser's details, the ticket purchaser will receive a confirmation email with their receipt and e-ticket.
E-ticket not included in the confirmation email? E-tickets are only sent if the Distribute e-ticket setting is enabled for that ticket type in your event setup. If it's not enabled, the ticket purchaser receives a receipt only. To fix this, enable Distribute e-ticket in your event's ticket settings.
Key rules at a glance
| Scenario | Booking fee applies? | Notes |
| Credit card (Visa / Mastercard / Amex) | Yes | Standard booking fee applies |
| Cash, cheque, direct deposit | Optional | You choose whether to add the online booking fee amount to the ticket price — if added, you retain the full amount |
| Free ticket (No Charge method) | No | Does not affect your event sales totals |
| Discounted ticket | Yes (on discounted price) | Booking fee calculated on the adjusted amount |
Most common questions
Can I issue a free or complimentary ticket through offline sales?
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Yes — select No Charge as the payment method. No booking fee applies, and the transaction does not affect your event's sales totals. If you provide the ticket purchaser's email address, they will receive a confirmation with their ticket.
Can I sell a ticket at a discounted price?
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Yes — the price field is editable when recording an offline sale. Enter the discounted amount, and the booking fee (if a credit card is used) will be calculated on that figure.
What is the maximum number of tickets I can record in one offline transaction?
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50 tickets per ticket type per order. To record more, process them in separate batches.
Will the ticket purchaser receive an e-ticket?
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Only if: (1) you entered their email address in the purchaser details, and (2) the Distribute e-ticket setting is enabled for that ticket type in your event setup. If e-tickets are not enabled, only a receipt is sent.
Do offline sales appear in my event sales report?
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Yes — all recorded offline sales are added to your event's sales data immediately after confirmation.
What if I need to refund an offline sale?
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Refunds for offline sale transactions are handled directly by you as the event organiser, outside of the Sticky Tickets platform. Contact the ticket purchaser to agree on how you will return the funds (for example, bank transfer or cash). After you have refunded them, make sure you also cancel the offline order in Sticky Tickets so your reports, attendee lists, and capacity records remain accurate.
Need more help?
If you have questions about processing offline sales, contact our support team.