--- title: How to Use the Sticky Tickets Check-in App on Event Day description: Scan tickets, search your guest list, process door sales, and manage check-in — a complete guide for event day operators. --- [Skip to content](https://help.stickytickets.com.au/scanning-tickets-with-sticky-tickets-app#main-content) - [Home](https://help.stickytickets.com.au/) - [Find Tickets](https://www.stickytickets.com.au/search) - [Sell Tickets](https://www.stickytickets.com.au/sell-tickets) - [Contact Us](https://www.stickytickets.com.au/contact-us) Open main navigation Close main navigation - [Home](https://help.stickytickets.com.au/) - [Find Tickets](https://www.stickytickets.com.au/search) - [Sell Tickets](https://www.stickytickets.com.au/sell-tickets) - [Contact Us](https://www.stickytickets.com.au/contact-us) How can we help? - There are no suggestions because the search field is empty. 1. [Customer Support Centre](https://help.stickytickets.com.au/?hsLang=en) 2. [Check-In App & POS Device](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en) 3. [Using the App at Your Event](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#using-the-app-at-your-event) # How to Use the Sticky Tickets Check-in App on Event Day ## Scan tickets, search your guest list, process door sales — including reserved seating — and manage check-in, all from one app. This guide is for operators using the Sticky Tickets Check-in App on event day. If you haven't been added as an operator yet, contact the event organiser — they'll need to set you up first. See: [How to add and manage Check-in App operators](https://help.stickytickets.com.au/adding-check-in-app-operators?hsLang=en). --- #### **Getting started** 1. Open the Sticky Tickets Check-in App on your device. 2. Tap **See Current Events**. 3. Select the event you want to check in guests for. ![mobile-check-in-app](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction3028970265originalP-1tpa-hD_LAeMngzppYCCa_XC9ZjTZK4w.png?width=523&height=427&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction3028970265originalP-1tpa-hD_LAeMngzppYCCa_XC9ZjTZK4w.png) **![new\_app\_eventlist](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/new_app_eventlist.png?width=459&height=497&name=new_app_eventlist.png)** Current Events can be viewed as a grid or a list — use the view toggle in the top right to switch between them, and Group Event List By Venue to organise events by venue. **Note:** Larger events may take longer to download. Connect to Wi-Fi before the event starts to ensure the event data is fully downloaded before guests arrive. --- #### **Summary Screen** ![3](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/3.jpg?width=199&height=432&name=3.jpg) The Summary screen is your event dashboard. It shows: - Total tickets checked in vs. remaining - A Ticket Types / Products toggle — switch between a breakdown of check-ins by ticket type, or by product, if your event sells both From here you can navigate to: - Scan Tickets — scan QR codes and barcodes - Guest List — search and manually mark off attendees - Sales — process door sales, including reserved seating --- #### **Scan Screen** Point your device's camera at the QR code or barcode on the ticket. You can scan from a phone screen or a printed ticket. ![15](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/15.jpg?width=293&height=635&name=15.jpg) #### **Scan responses** | Response | Signal | What it means | | --- | --- | --- | | **Success** | 1 long beep | Ticket valid — guest checked in | | **Invalid Code** | 3 beeps | This QR code does not apply to this event | | **Already Checked In** | 3 beeps | This ticket has already been scanned | ![scanner\_responses](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/scanner_responses.png?width=670&height=484&name=scanner_responses.png) --- #### **Checking in a Group order** After a successful scan, if the guest is part of a multi-ticket order, select Order Details to see all tickets attached to that order. You can check in the remaining guests individually, or select Check-in All if everyone in the group is present — no need to scan each ticket separately. Low light? Tap the flash icon in the top right corner of the Scan Tickets screen to activate your device's flash. This drains your battery quickly — connect to a power source or have a spare battery available.   ![Group Checkin](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/Group%20Checkin.jpg?width=285&height=618&name=Group%20Checkin.jpg) --- #### **Guest List screen** Use the Guest List to find and manually check in attendees without scanning. - **To search:**  Enter a name (first or last), email address, or scroll through the list. Use the alphabet bar at the top of the screen to jump to a section quickly. - **To check in:** Select the attendee's name. If the order has multiple tickets, a new screen shows all tickets on the order — check them in individually, or select Check-in All. ![GuestList tab](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/GuestList%20tab.jpg?width=250&height=542&name=GuestList%20tab.jpg) --- #### **Sales Screen** Process door sales directly in the app. How this works depends on whether the event uses general admission or reserved seating. ![Sales Tab Updated](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/Sales%20Tab%20Updated.png?width=434&height=450&name=Sales%20Tab%20Updated.png) **For Non-Reserved Seating Ticket Types** Each ticket type is listed with a quantity stepper (+ / −). Select the quantity you need for each ticket type, then proceed to payment. **For Reserved Seating Ticket Types** 1. On the **Sales** screen, choose Map or List view.  ![SALES TAB WITH SEATING PLAN OPTION](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/SALES%20TAB%20WITH%20SEATING%20PLAN%20OPTION.png?width=372&height=403&name=SALES%20TAB%20WITH%20SEATING%20PLAN%20OPTION.png) - Map shows a visual seating chart — available seats are shown in one colour, sold seats in another. Use the zoom and fullscreen controls to navigate the chart more easily on a small screen. - List shows available seats as a scrollable list, each with a price and a + button to add it to the order. 1. Select the seats you want to sell. Multiple seats can be added to the same order. 2. Review your selection on the Confirm Booking screen, which shows your order summary (seats selected, subtotal, and total), then select Confirm. --- **Payment and checkout (all door sales)** After selecting tickets or seats, you'll choose a Payment Method: - Credit Card (Visa / Mastercard) — a booking fee is added to the total for this payment method - Cash — pay at the door, no booking fee added - No Charge — for complimentary tickets, no payment required For Cash or Credit Card payments, you can optionally enter the purchaser's Contact Details: - An email address to send them a receipt - A phone number to send an SMS with a link to their receipt ![SALES TAB PAYMENT OPTIONS](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/SALES%20TAB%20PAYMENT%20OPTIONS.png?width=648&height=468&name=SALES%20TAB%20PAYMENT%20OPTIONS.png) You'll need to confirm agreement to the **Terms & Conditions and Cancellation Policy (**tickets sold this way are non-transferable and non-refundable) before selecting Confirm & Pay. --- **After a successful sale** You'll see a Booking Confirmed screen showing the e-ticket's QR code and booking reference number. From here, you can either: ![10](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/10.jpg?width=204&height=442&name=10.jpg) - Select Check In Order to check the guest in immediately, or - Start a new sale. --- #### **Offline Mode** The app works without mobile reception. As long as you downloaded the event data while connected to the internet before the event, the app will continue to record check-ins offline. When your device reconnects, all data syncs automatically to the event database and any other check-in devices. A status bar in the app shows whether the app is offline or has successfully synced.![OFFLINE](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/OFFLINE.png?width=392&height=425&name=OFFLINE.png) --- #### **Managing operator settings in the app** To change operator settings or add a new operator from within the app: 1. On the Summary screen, tap the back button (top left) to return to the Current Events page. 2. Tap the cog icon (top right) to access operator settings. 3. Make your changes and tap back to return to the Current Events list. 4. To add a new operator, tap the + icon and scan the operator's QR code. ![SETTINGS](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/SETTINGS.jpg?width=248&height=537&name=SETTINGS.jpg) For full operator setup instructions, see: [How to add and manage Check-in App operators](https://help.stickytickets.com.au/adding-check-in-app-operators?hsLang=en). --- ### Most Common Scenarios and Questions **The app shows Invalid Code when I scan a valid ticket.** - Confirm you are on the correct event in the app. If the event has multiple sessions, make sure you've selected the right session. If the problem persists, contact the event organiser to verify the ticket is valid. **The event is taking a long time to load.** - Large events take longer to download. Connect to Wi-Fi before the event starts and download the event data in advance rather than at the gate. **The app is not syncing after coming back online.** - Check that your device has reconnected to mobile data or Wi-Fi. The app syncs automatically once a connection is detected — if it doesn't, try closing and reopening the app. **Can I use the app on multiple devices at the same event?** - Yes — multiple operators can check in guests simultaneously. All devices sync in real time when connected, and sync automatically once reconnected after offline use. **What happens if I accidentally check in the wrong ticket?** - Contact the event organiser — they can reverse a check-in from the event admin area if needed. **Can I see how many tickets have been checked in at any time?** - Yes — the Summary screen updates in real time and shows total check-ins vs remaining for each ticket type. **How do I sell a specific seat at the door for a reserved seating event?** - Go to the Sales screen and switch to Map or List view to select the exact seat(s) you want to sell, then proceed through Confirm Booking and payment as normal. --- ### Need more help? If you need help using the Check-in App on event day, [contact our support team](http://stickytickets.com.au/contact-us). - [Getting Started](https://help.stickytickets.com.au/getting-started?hsLang=en#main-content) - [About Sticky Tickets](https://help.stickytickets.com.au/getting-started?hsLang=en#about-sticky-tickets) - [Becoming an Organiser](https://help.stickytickets.com.au/getting-started?hsLang=en#becoming-an-organiser) - [Costs & Fees](https://help.stickytickets.com.au/getting-started?hsLang=en#costs-fees) - [Ticket Purchasers](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#main-content) - [Buying Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#buying-tickets) - [Accessing Your Account & Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#accessing-your-account-tickets) - [Login & Account Help](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#login-account-help) - [Refund and Cancellations](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#refund-and-cancellations) - [Event & Organiser Inquiries](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#event-organiser-inquiries) - [Selling Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#selling-tickets) - [Event Organisers](https://help.stickytickets.com.au/event-organisers?hsLang=en#main-content) - [Your Organiser Account](https://help.stickytickets.com.au/event-organisers?hsLang=en#your-organiser-account) - [Creating & Publishing Events](https://help.stickytickets.com.au/event-organisers?hsLang=en#creating-publishing-events) - [Editing & Managing Events](https://help.stickytickets.com.au/event-organisers?hsLang=en#editing-managing-events) - [Tickets, Discounts & Capacity](https://help.stickytickets.com.au/event-organisers?hsLang=en#tickets-discounts-capacity) - [Promoting Your Event](https://help.stickytickets.com.au/event-organisers?hsLang=en#promoting-your-event) - [Reporting](https://help.stickytickets.com.au/event-organisers?hsLang=en#reporting) - [Event Visibility & URLs](https://help.stickytickets.com.au/event-organisers?hsLang=en#event-visibility-urls) - [Seating Plans](https://help.stickytickets.com.au/event-organisers?hsLang=en#seating-plans) - [Attendee Management](https://help.stickytickets.com.au/event-organisers?hsLang=en#attendee-management) - [Refunds, Cancellations & Transfers](https://help.stickytickets.com.au/event-organisers?hsLang=en#refunds-cancellations-transfers) - [Financials & Getting Paid](https://help.stickytickets.com.au/event-organisers?hsLang=en#financials-getting-paid) - [Rebates & Charity Programs](https://help.stickytickets.com.au/event-organisers?hsLang=en#rebates-charity-programs) - [Integrations](https://help.stickytickets.com.au/event-organisers?hsLang=en#integrations) - [Designing your Organiser & Event Pages](https://help.stickytickets.com.au/event-organisers?hsLang=en#designing-your-organiser-event-pages) - [Troubleshooting & Errors](https://help.stickytickets.com.au/event-organisers?hsLang=en#troubleshooting-errors) - [Check-In App & POS Device](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#main-content) - [About the Check-In App](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#about-the-check-in-app) - [Setting Up for Event Day](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#setting-up-for-event-day) - [Using the App at Your Event](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#using-the-app-at-your-event) - [Post-Event Reports & Downloads](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#post-event-reports-downloads) - [POS Device](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#pos-device) - [Policy Pages/Updates](https://help.stickytickets.com.au/policy-pages-updates?hsLang=en#main-content) - [Recent Policy Changes](https://help.stickytickets.com.au/policy-pages-updates?hsLang=en#recent-policy-changes) - [Current Policies](https://help.stickytickets.com.au/policy-pages-updates?hsLang=en#current-policies) - [Social Media](https://help.stickytickets.com.au/social-media?hsLang=en#main-content) - [Social Media Accounts](https://help.stickytickets.com.au/social-media?hsLang=en#social-media-accounts) - [Sticky Tickets](https://www.stickytickets.com.au/) - [About Us](https://www.stickytickets.com.au/about-us) - [Blogs](https://blog.stickytickets.com.au/) - [Privacy](https://www.stickytickets.com.au/privacy) - [Our Brand](https://www.stickytickets.com.au/branding) [mailto:support@stickytickets.com.au](mailto:support@stickytickets.com.au) Copyright © 2026, stickytickets.com.au