Follow this guide to set up your event, add tickets, and start selling.
🧭 BEFORE YOU START
Make sure you’ve:
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Registered as an organiser
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Added your basic account details
🚀 QUICK START
To create your event:
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Log in to your account
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Go to My Events
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Click Create a New Event
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Enter your event name
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Click Create Your Event
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Complete the required sections (highlighted in orange). More information about each section is listed below.
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Click Make Event Live
- Start and end date/time
- Time zone
- Multi-day events (optional)
- Custom display labels (optional)
👉 This controls how your event appears to attendees.
2. Event Location
Add where your event takes place:
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Venue name
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Address (with map option)
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Extra instructions (shown on tickets)
3. Organiser Details
Add your contact information:
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Name and organisation
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Email (for enquiries)
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Phone number (optional)
💡 You can choose whether to show your email publicly or use a contact form.
Define your refund rules:
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Timeframe for refunds
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Refund conditions
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Optional links or documents
⚠️ Note: Consumer rights may still apply under the law.
5. Event Description
Describe your event clearly:
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What attendees can expect
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Key details (speakers, inclusions, schedule)
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Images to improve appeal
👉 A strong description can increase ticket sales.
6. Tickets (most important step)
Set up how you sell tickets:
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Ticket name and price
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Quantity available
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Sale dates (e.g. early bird)
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Min/max per order
Optional settings include:
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Editable ticket details
7. Optional Features
Below are the features that are optional and can be skipped if not needed:
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Sub-tickets → upsells or add-ons
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Seating plan → reserved seating
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Promo codes → discounts
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Privacy settings → public or private events
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Split payments → share revenue with partners
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Order success button → redirect after purchase
🚀MAKE YOUR EVENT LIVE
When you're ready:
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Click the Preview button to check your page
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Click the Make Event Live button
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Choose to Publish Now or Schedule Later
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👉 Once live, customers can view and purchase tickets.
⚠️ IMPORTANT NOTES
- You can edit most of the event settings after publishing
- Changes in the event date, time & location will trigger an email notification to current ticket holders
💡 Tips for a successful event
- Add clear event descriptions and images
- Use early bird tickets to drive early sales
- Double-check your refund policy
Need help?
If you need help creating your event, contact our support team.