Every transaction is closely monitored to prevent fraud. Our risk controls incorporate sophisticated behavioral models and an extensive fraud database, enabling us to screen for fraud during sign-up, transactions, and network levels. This proactive approach helps us detect most fraudulent transactions in real time.
It is crucial for event organizers to actively monitor ticket sales for their events. If you suspect a transaction to be fraudulent, please contact us immediately. This proactive communication is essential to minimize any potential costs associated with chargebacks raised against your events.
Some tips in preventing fraud on your events.
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Evaluate Suspicious Names:
- Check if the buyer's name appears suspicious.
- Investigate if you have previously received claims or chargebacks from this buyer.
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Assess the Purchase:
- Be cautious of larger-than-average orders from new buyers.
- Pay attention to a significant quantity of orders from the same buyer within a short period.
- Be wary of unusually large orders for the same item.
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Examine Buyer Information:
- Verify the buyer's contact information, including name, address, phone number, and email.
- Conduct online searches for the buyer's name, address, email, and phone number.
- Check where the phone number is registered.
- Use online maps services to verify the buyer's address.
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Direct Communication:
- Call the buyer and ask questions that help verify the order.
If, after these checks, you still have doubts about the legitimacy of a transaction, please Contact Us for further assistance. Your vigilance and proactive engagement are essential in maintaining the integrity of your events and preventing potential fraud.