---
title: Ticket purchase not showing in sales summary
description: If a sale is not appearing on your event sales list, it's likely that the transaction was unsuccessful or did not occur. To troubleshoot, check if the ticket purchaser recorded the transaction number
---

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# Ticket purchase not showing in sales summary

If a sale is not appearing on your event sales list, it's likely that the transaction was unsuccessful or did not occur. To troubleshoot, check if the ticket purchaser recorded the transaction number provided after a successful transaction.

Alternatively, if the ticket purchaser doesn't have the transaction number, they can verify the transaction through their credit card statement. Ask them to provide the following details:

- The date of the transaction
- The amount of the transaction
- The first 6 and last 3 digits of the credit card used to make the transaction

You can forward these details to [support@stickytickets.com.au](mailto:support@stickytickets.com.au) and we will look into it further.

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