--- title: How to Create and Manage Custom Questions for Your Event description: Event Questions let you add custom questions to your event's checkout form. You can collect information from the whole order (purchaser questions) or from each individual ticket purchaser (ticket questions). --- [Skip to content](https://help.stickytickets.com.au/creating-custom-forms-and-questions#main-content) - [Home](https://help.stickytickets.com.au/) - [Find Tickets](https://www.stickytickets.com.au/search) - [Sell Tickets](https://www.stickytickets.com.au/sell-tickets) - [Contact Us](https://www.stickytickets.com.au/contact-us) Open main navigation Close main navigation - [Home](https://help.stickytickets.com.au/) - [Find Tickets](https://www.stickytickets.com.au/search) - [Sell Tickets](https://www.stickytickets.com.au/sell-tickets) - [Contact Us](https://www.stickytickets.com.au/contact-us) How can we help? - There are no suggestions because the search field is empty. 1. [Customer Support Centre](https://help.stickytickets.com.au/?hsLang=en) 2. [Event Organisers](https://help.stickytickets.com.au/event-organisers?hsLang=en) 3. [Creating & Publishing Events](https://help.stickytickets.com.au/event-organisers?hsLang=en#creating-publishing-events) # How to Create and Manage Custom Questions for Your Event ## Collect ticket purchaser details and event-specific information — such as dietary requirements or food preferences — at checkout. Event Questions let you add custom questions to your event's checkout form. You can collect information from the whole order (purchaser questions) or from each individual ticket purchaser (ticket questions).  **IMPORTANT:** - Purchaser questions are asked once per order. - Ticket questions are asked for each ticket purchased. To enable ticket questions, turn on Request individual ticket holder details — see below. **TIP**: Create your ticket types before building your form — this lets you add questions to specific ticket types individually. --- #### **How to Access Event Questions** 1. Log in and open your event. 2. In the left sidebar, click **Event Questions**. This is the same place if the event is already Live. ![My Event - Edit Event - EVENT QUESTIONS TAB](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20TAB.png?width=670&height=313&name=My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20TAB.png) The Event Questions page opens, showing the default Purchaser fields and the Ticket Questions section. ![My Event - Edit Event - EVENT QUESTIONS DEFAULT](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20DEFAULT.png?width=670&height=919&name=My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20DEFAULT.png) --- #### **Understanding the Page Layout** The Event Questions page has three controls at the top: - **Sort Questions** — reorder questions within a section - **Remove Questions** — remove optional fields from the form - **Request individual ticket holder details toggle** — enables per-ticket questions ![My Event - Edit Event - EVENT QUESTIONS - TOP SETTINGS](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20TOP%20SETTINGS.png?width=670&height=442&name=My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20TOP%20SETTINGS.png) --- #### Adding a Question 1. Scroll to the section you want to add a question to — Purchaser or a specific Ticket section. 2. Click Add Question. 3. Select a Question Type from the dropdown. ![My Event - Edit Event - EVENT QUESTIONS - ADD QUESTION - QUESTION TYPES](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20ADD%20QUESTION%20-%20QUESTION%20TYPES.png?width=567&height=382&name=My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20ADD%20QUESTION%20-%20QUESTION%20TYPES.png) 4. Fill in the fields for your chosen question type (see the question type reference below). 5. Click **Save Question.** Your question will appear at the bottom of the relevant section with a pencil icon for editing. --- #### Question Type Reference **Free Text Entry** - Allows ticket purchasers to type any text response. ![My Event - Edit Event - EVENT QUESTIONS - ADD QUESTION - QUESTION TYPE - FREE TEXT](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20ADD%20QUESTION%20-%20QUESTION%20TYPE%20-%20FREE%20TEXT.png?width=437&height=310&name=My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20ADD%20QUESTION%20-%20QUESTION%20TYPE%20-%20FREE%20TEXT.png) | **FIELD** | **WHAT TO ENTER** | | --- | --- | | **Question** | The question text is shown to ticket purchasers | | **Required Field — Online Sales** | Tick to make this mandatory for online purchases | | **Required Field — Offline Sales** | Tick to make this mandatory when you process an offline sale | **Email Address** - Collects an additional email address from ticket purchasers (validated format). - Same fields as Free Text Entry. ![My Event - Edit Event - EVENT QUESTIONS - ADD QUESTION - QUESTION TYPE - EMAIL](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20ADD%20QUESTION%20-%20QUESTION%20TYPE%20-%20EMAIL.png?width=433&height=293&name=My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20ADD%20QUESTION%20-%20QUESTION%20TYPE%20-%20EMAIL.png) **Single or Multiple Choice** - Shows a dropdown where ticket purchasers select one answer from a list you define. ![My Event - Edit Event - EVENT QUESTIONS - ADD QUESTION - QUESTION TYPE - EXAMPLE OF EDITING](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20ADD%20QUESTION%20-%20QUESTION%20TYPE%20-%20EXAMPLE%20OF%20EDITING.png?width=436&height=473&name=My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20ADD%20QUESTION%20-%20QUESTION%20TYPE%20-%20EXAMPLE%20OF%20EDITING.png) | **FIELD** | **WHAT TO ENTER** | | --- | --- | | **Question** | The question text | | **Required Field** | Online Sales and/or Offline Sales | | **Answer Choices** | Enter each option on a separate line | **Tick Box** - Shows a checkbox that ticket purchasers can tick. Use for consent agreements, opt-ins, or yes/no confirmations. ![My Event - Edit Event - EVENT QUESTIONS - ADD QUESTION - QUESTION TYPE - TICKBOX](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20ADD%20QUESTION%20-%20QUESTION%20TYPE%20-%20TICKBOX.png?width=407&height=308&name=My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20ADD%20QUESTION%20-%20QUESTION%20TYPE%20-%20TICKBOX.png) | **FIELD** | **WHAT TO ENTER** | | --- | --- | | **Question** | The label shown next to the checkbox | | **Required Field — Online Sales** | Online Sales and/or Offline Sales | | **Description** | Optional additional text shown below the checkbox — use for context or instructions | **Document Link** - Displays a clickable link to a document or web page — useful for terms and conditions, event guides, or waivers. ![My Event - Edit Event - EVENT QUESTIONS - ADD QUESTION - QUESTION TYPE - DOC LINK](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20ADD%20QUESTION%20-%20QUESTION%20TYPE%20-%20DOC%20LINK.png?width=392&height=410&name=My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20ADD%20QUESTION%20-%20QUESTION%20TYPE%20-%20DOC%20LINK.png) | **FIELD** | **WHAT TO ENTER** | | --- | --- | | **Label** | Heading shown above the link (e.g. "Terms and Conditions") | | **Link Text** | The clickable text for the link (e.g. "Download the terms and conditions of entry") | | **Link Url** | Paste a full URL (must start with http:// or https://) or click Upload File to upload a document | | **New Window** | Tick to open the link in a new browser tab | --- #### **Enabling Ticket Questions (per-ticket)** By default, the Ticket Questions section shows a prompt to enable individual ticket holder details. To activate per-ticket questions: - Toggle Request individual ticket holder details to ON at the top of the Event Questions page. - Each ticket type in your event now has its own questions section. Add questions to each section independently. ![My Event - Edit Event - EVENT QUESTIONS - INDIVIDUAL TICKET NAMES](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20INDIVIDUAL%20TICKET%20NAMES.png?width=467&height=211&name=My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20INDIVIDUAL%20TICKET%20NAMES.png) --- #### **Sorting Questions** 1. Click **Sort Questions** at the top of the page. 2. Drag questions into your preferred order within each section. 3. Save when done. ![My Event - Edit Event - EVENT QUESTIONS - SORT QUESTIONS - SETTINGS](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20SORT%20QUESTIONS%20-%20SETTINGS.png?width=458&height=444&name=My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20SORT%20QUESTIONS%20-%20SETTINGS.png) --- #### **Removing Questions** 1. Click **Remove Questions** at the top of the page. 2. Red minus (−) buttons appear next to removable fields. Required fields (First Name, Last Name) do not have a remove button — they cannot be removed. 3. Click the minus button next to any field you want to remove. 4. Click Done when finished. ![My Event - Edit Event - EVENT QUESTIONS - REMOVE QUESTIONS - REMOVE DASH and DONE](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20REMOVE%20QUESTIONS%20-%20REMOVE%20DASH%20and%20DONE.png?width=376&height=295&name=My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20REMOVE%20QUESTIONS%20-%20REMOVE%20DASH%20and%20DONE.png) --- #### **Editing an Existing Question** Click the pencil (edit) icon next to any custom question to update its text, answer choices, or required field settings. ![My Event - Edit Event - EVENT QUESTIONS - ADD QUESTION - QUESTION TYPE - EDIT](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20ADD%20QUESTION%20-%20QUESTION%20TYPE%20-%20EDIT.png?width=397&height=262&name=My%20Event%20-%20Edit%20Event%20-%20EVENT%20QUESTIONS%20-%20ADD%20QUESTION%20-%20QUESTION%20TYPE%20-%20EDIT.png) --- **Accessing your Question Responses** Ticket purchaser responses to your custom questions are available from: - **Sales Page** — Can be viewed per order. - **Reporting Page** — export a CSV file. The reports that include custom question data are: Ticket List, Ticket Address List, and Export Sales, Address & Tickets. --- ### Most Common Scenarios and Questions **I can't see a Ticket Questions section for individual ticket types** - Toggle Request individual ticket holder details to ON at the top of the Event Questions page. **A field I want to remove doesn't have a minus button** - Required fields (First Name, Last Name) cannot be removed from the form. **My Document Link URL isn't saving** - Make sure the URL starts with http:// or https:// URLs without this prefix will not be accepted. **Can I add different questions to different ticket types?** - Yes — enable Request individual ticket holder details, and each ticket type will have its own questions section where you can add ticket-specific questions. **Can I make a question optional for online purchases but required for offline sales?** - Yes — the Required Field setting has separate checkboxes for Online Sales and Offline Sales. You can configure each independently. **Can I add questions after the event is already live?** - Yes — you can add, edit, or remove questions at any time, including after the event is live and tickets have been sold. **How do I download all responses to my custom questions?** - Go to the Reporting page and export a CSV file. The Ticket List, Ticket Address List, and Export Sales, Address & Tickets reports all include custom question data. --- ### Need more help? 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