Event Questions let you add custom questions to your event's checkout form. You can collect information from the whole order (purchaser questions) or from each individual ticket purchaser (ticket questions).
IMPORTANT:
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Purchaser questions are asked once per order.
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Ticket questions are asked for each ticket purchased. To enable ticket questions, turn on Request individual ticket holder details — see below.
TIP: Create your ticket types before building your form — this lets you add questions to specific ticket types individually.
How to Access Event Questions
- Log in and open your event.
- In the left sidebar, click Event Questions. This is the same place if the event is already Live.
The Event Questions page opens, showing the default Purchaser fields and the Ticket Questions section.
Understanding the Page Layout
The Event Questions page has three controls at the top:
- Sort Questions — reorder questions within a section
- Remove Questions — remove optional fields from the form
- Request individual ticket holder details toggle — enables per-ticket questions
Adding a Question
- Scroll to the section you want to add a question to — Purchaser or a specific Ticket section.
- Click Add Question.
- Select a Question Type from the dropdown.
- Fill in the fields for your chosen question type (see the question type reference below).
- Click Save Question.
Your question will appear at the bottom of the relevant section with a pencil icon for editing.
Question Type Reference
Free Text Entry
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Allows ticket purchasers to type any text response.
| FIELD | WHAT TO ENTER |
| Question | The question text is shown to ticket purchasers |
| Required Field — Online Sales | Tick to make this mandatory for online purchases |
| Required Field — Offline Sales | Tick to make this mandatory when you process an offline sale |
Email Address
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Collects an additional email address from ticket purchasers (validated format).
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Same fields as Free Text Entry.
Single or Multiple Choice
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Shows a dropdown where ticket purchasers select one answer from a list you define.
| FIELD | WHAT TO ENTER |
| Question | The question text |
| Required Field | Online Sales and/or Offline Sales |
| Answer Choices | Enter each option on a separate line |
Tick Box
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Shows a checkbox that ticket purchasers can tick. Use for consent agreements, opt-ins, or yes/no confirmations.
| FIELD | WHAT TO ENTER |
| Question | The label shown next to the checkbox |
| Required Field — Online Sales | Online Sales and/or Offline Sales |
| Description |
Optional additional text shown below the checkbox — use for context or instructions |
Document Link
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Displays a clickable link to a document or web page — useful for terms and conditions, event guides, or waivers.
| FIELD | WHAT TO ENTER |
| Label | Heading shown above the link (e.g. "Terms and Conditions") |
| Link Text |
The clickable text for the link (e.g. "Download the terms and conditions of entry") |
| Link Url | Paste a full URL (must start with http:// or https://) or click Upload File to upload a document |
| New Window | Tick to open the link in a new browser tab |
Enabling Ticket Questions (per-ticket)
By default, the Ticket Questions section shows a prompt to enable individual ticket holder details. To activate per-ticket questions:
- Toggle Request individual ticket holder details to ON at the top of the Event Questions page.
- Each ticket type in your event now has its own questions section. Add questions to each section independently.
Sorting Questions
- Click Sort Questions at the top of the page.
- Drag questions into your preferred order within each section.
- Save when done.
Removing Questions
- Click Remove Questions at the top of the page.
- Red minus (−) buttons appear next to removable fields. Required fields (First Name, Last Name) do not have a remove button — they cannot be removed.
- Click the minus button next to any field you want to remove.
- Click Done when finished.
Editing an Existing Question
Click the pencil (edit) icon next to any custom question to update its text, answer choices, or required field settings.
Accessing your Question Responses
Ticket purchaser responses to your custom questions are available from:
- Sales Page — Can be viewed per order.
- Reporting Page — export a CSV file. The reports that include custom question data are: Ticket List, Ticket Address List, and Export Sales, Address & Tickets.
Most Common Scenarios and Questions
I can't see a Ticket Questions section for individual ticket types
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Toggle Request individual ticket holder details to ON at the top of the Event Questions page.
A field I want to remove doesn't have a minus button
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Required fields (First Name, Last Name) cannot be removed from the form.
My Document Link URL isn't saving
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Make sure the URL starts with http:// or https:// URLs without this prefix will not be accepted.
Can I add different questions to different ticket types?
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Yes — enable Request individual ticket holder details, and each ticket type will have its own questions section where you can add ticket-specific questions.
Can I make a question optional for online purchases but required for offline sales?
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Yes — the Required Field setting has separate checkboxes for Online Sales and Offline Sales. You can configure each independently.
Can I add questions after the event is already live?
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Yes — you can add, edit, or remove questions at any time, including after the event is live and tickets have been sold.
How do I download all responses to my custom questions?
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Go to the Reporting page and export a CSV file. The Ticket List, Ticket Address List, and Export Sales, Address & Tickets reports all include custom question data.
Need more help?
If you need help setting up your event questions, contact our support team.