Use Purchaser History to quickly locate a single order across any of your events — useful when a purchaser contacts you and you need to find their booking.
How to find a sale or order
- Log in to your Sticky Tickets account and go to Organiser Settings > Purchaser History.
- Search using any combination of:
- Purchaser Name
- Email Address
- Order Id
- Start Date / End Date
- Select Search.
- Your results will list the order number, event, event date, purchaser name, email, phone, company, purchase amount, and purchase date.
- Select the order number to open the full order page, where you can view the order details, resend the receipt, or resend the e-ticket.
Most common scenario and questions
What if I don't have the purchaser's email or order ID?
-
Search by Purchaser Name and a date range instead — narrow the date range if you get too many results.
Can I resend a receipt directly from the search results?
-
Not directly — select the order number first to open the order page, where the resend options are available.
I need to export a list of multiple purchasers, not just one order — how do I do that?
-
See our guide on exporting a mailing list from your previous events.
Need more help?
If you have any questions about finding an order, contact our support team.