There are a few reasons why your message was not sent to your guests:
- The email address of the attendee is incorrect. click here to check or update it.
- Your account doesn't have sufficient credit. click here to learn how to top up your account.
- The mobile number of the attendee is incorrect. click here to check or update it.
Notes:
SMS messages will be sent from an alphanumeric mobile number "StickyTix". This is a no-reply service; purchasers can't reply to these messages. For responses, please use email notifications as they can be replied to.
SMS Statuses and Meanings:
- Queued: The message is waiting in line for sending.
- Failed: The message failed, likely due to an invalid mobile number.
- Accepted: Our service provider has accepted the message for sending.
- Sent: The message has been processed and sent to our service provider, who will then forward it to the recipient.
- Delivered: Our network provider has successfully delivered the message to the recipient.
- Funds Missing: The message hasn't been sent due to insufficient funds in your account. Please top up your account.
Email Statuses and Meanings:
- Delivered: The message has been successfully sent to the recipient's email address.
- Opened: The recipient has opened this email.
- Bounced: This email bounced, likely due to an invalid email address.
- Marked As Spam: The recipient marked the email as spam.
- Funds Missing: The email hasn't been sent due to insufficient funds in your account. Please TOP UP your account.
If you have any further questions please don't hesitate to contact us and we'd be more than happy to assist.