--- title: Understanding Sticky Tickets charges on your credit card description: To streamline the process of selling tickets to their events, many of our customers use our event registration software and merchant account to sell tickets for their events. When you purchase tickets --- [Skip to content](https://help.stickytickets.com.au/credit-card-statement#main-content) - [Home](https://help.stickytickets.com.au/) - [Find Tickets](https://www.stickytickets.com.au/search) - [Sell Tickets](https://www.stickytickets.com.au/sell-tickets) - [Contact Us](https://www.stickytickets.com.au/contact-us) Open main navigation Close main navigation - [Home](https://help.stickytickets.com.au/) - [Find Tickets](https://www.stickytickets.com.au/search) - [Sell Tickets](https://www.stickytickets.com.au/sell-tickets) - [Contact Us](https://www.stickytickets.com.au/contact-us) How can we help? - There are no suggestions because the search field is empty. 1. [Customer Support Centre](https://help.stickytickets.com.au/?hsLang=en) 2. [Ticket Purchasers](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en) 3. [Refund and Cancellations](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#refund-and-cancellations) # Understanding Sticky Tickets charges on your credit card To streamline the process of selling tickets to their events, many of our customers use our event registration software and merchant account to sell tickets for their events. When you purchase tickets, your credit card statement will display **"Sticky Tickets Pty Ltd"** as the merchant, rather than the specific event name.   If you wish to identify the event for which the purchase was made, go to the [**My Tickets**](https://www.stickytickets.com.au/member/tickets/guest) page and search by **Credit Card**. Then, enter the following information. · *First six and last three digits of your credit card number* · *Date of transaction* ![My Tickets tab Order Search by Credit Card](https://help.stickytickets.com.au/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction3096023648originalOS8hX5_TSPHvJ9wJpVhaejbU0Vixn3ke7g.png)   If the event was not found, please send the following information using our [**contact us page**](http://www.stickytickets.com.au/contact-us)  [mailto:support@stickytickets.com.au](mailto:support@stickytickets.com.au)   · *First six and last three digits of your credit card number* · *Date of transaction* · *Amount of transaction*    Once we receive this information we’ll contact you via email within 48 hours. If you have any questions about this or anything else, please don't hesitate to contact us and we'd be more than happy to help. - [Getting Started](https://help.stickytickets.com.au/getting-started?hsLang=en#main-content) - [About Sticky Tickets](https://help.stickytickets.com.au/getting-started?hsLang=en#about-sticky-tickets) - [Becoming an Organiser](https://help.stickytickets.com.au/getting-started?hsLang=en#becoming-an-organiser) - [Costs & Fees](https://help.stickytickets.com.au/getting-started?hsLang=en#costs-fees) - [Ticket Purchasers](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#main-content) - [Buying Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#buying-tickets) - [Accessing Your Account & Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#accessing-your-account-tickets) - [Login & Account Help](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#login-account-help) - [Refund and Cancellations](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#refund-and-cancellations) - [Event & Organiser Inquiries](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#event-organiser-inquiries) - [Selling Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#selling-tickets) - [Event Organisers](https://help.stickytickets.com.au/event-organisers?hsLang=en#main-content) - [Your Organiser Account](https://help.stickytickets.com.au/event-organisers?hsLang=en#your-organiser-account) - [Creating & Publishing Events](https://help.stickytickets.com.au/event-organisers?hsLang=en#creating-publishing-events) - [Editing & Managing Events](https://help.stickytickets.com.au/event-organisers?hsLang=en#editing-managing-events) - [Tickets, Discounts & Capacity](https://help.stickytickets.com.au/event-organisers?hsLang=en#tickets-discounts-capacity) - [Promoting Your Event](https://help.stickytickets.com.au/event-organisers?hsLang=en#promoting-your-event) - [Reporting](https://help.stickytickets.com.au/event-organisers?hsLang=en#reporting) - [Event Visibility & URLs](https://help.stickytickets.com.au/event-organisers?hsLang=en#event-visibility-urls) - [Seating Plans](https://help.stickytickets.com.au/event-organisers?hsLang=en#seating-plans) - [Attendee Management](https://help.stickytickets.com.au/event-organisers?hsLang=en#attendee-management) - [Refunds, Cancellations & Transfers](https://help.stickytickets.com.au/event-organisers?hsLang=en#refunds-cancellations-transfers) - [Financials & Getting Paid](https://help.stickytickets.com.au/event-organisers?hsLang=en#financials-getting-paid) - [Rebates & Charity Programs](https://help.stickytickets.com.au/event-organisers?hsLang=en#rebates-charity-programs) - [Integrations](https://help.stickytickets.com.au/event-organisers?hsLang=en#integrations) - [Designing your Organiser & Event Pages](https://help.stickytickets.com.au/event-organisers?hsLang=en#designing-your-organiser-event-pages) - [Troubleshooting & Errors](https://help.stickytickets.com.au/event-organisers?hsLang=en#troubleshooting-errors) - [Check-In App & POS Device](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#main-content) - [About the Check-In App](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#about-the-check-in-app) - [Setting Up for Event Day](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#setting-up-for-event-day) - [Using the App at Your Event](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#using-the-app-at-your-event) - [Post-Event Reports & Downloads](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#post-event-reports-downloads) - [POS Device](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#pos-device) - [Policy Pages/Updates](https://help.stickytickets.com.au/policy-pages-updates?hsLang=en#main-content) - [Recent Policy Changes](https://help.stickytickets.com.au/policy-pages-updates?hsLang=en#recent-policy-changes) - [Current Policies](https://help.stickytickets.com.au/policy-pages-updates?hsLang=en#current-policies) - [Social Media](https://help.stickytickets.com.au/social-media?hsLang=en#main-content) - [Social Media Accounts](https://help.stickytickets.com.au/social-media?hsLang=en#social-media-accounts) - [Sticky Tickets](https://www.stickytickets.com.au/) - [About Us](https://www.stickytickets.com.au/about-us) - [Blogs](https://blog.stickytickets.com.au/) - [Privacy](https://www.stickytickets.com.au/privacy) - [Our Brand](https://www.stickytickets.com.au/branding) [mailto:support@stickytickets.com.au](mailto:support@stickytickets.com.au) Copyright © 2026, stickytickets.com.au