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How to add and manage check-in app operators

Add global or event-level operators to your Check-in App so your team can scan tickets on event day.

The Sticky Tickets Check-in App allows your team to scan and validate tickets on event day using a mobile device. Before your operators can use the app, you need to (1) add them as operators in your account and (2) add your event to their app.

The Check-in App is available for iOS and Android.

Understanding operator access levels

There are two operator levels:

  • Global operators — can see all your current live and upcoming events in the app.
  • Event-level operators — can only see specific events you have granted them access to.

TIP: Start by adding operators as Global. You can restrict access to specific events later if needed.

Part 1 — Add operators to your account

There are two ways to add operators: through Organiser Settings (recommended for Global operators) or through Event Settings (useful for adding event-level access quickly).

Option A — Via Organiser Settings (Global or event-level access)

  1. Log in to your Sticky Tickets organiser account.
  2. Go to Organiser Settings → Check-in (Global).
    My Events-Organiser Settings - Checkin Global
  3. Click the "Add Operator"  button (in the upper right corner) and enter the operator's details.
    My Events-Organiser Settings - Checkin Global - Add Operator
  4. Once added, the operator appears in the list with no access by default. Choose one of the following:
    • To give access to all your live events, click the "Set Global" link next to the operator's name.

      My Events-Organiser Settings - Checkin Global - Add Operator - No permission yet
    • To give access to specific events only, click the operator's name to see the event list, then click Allow next to each event.

      My Events-Organiser Settings - Checkin Global - Add Operator - set specific events

Option B — Via Event Settings (event-level access only)

  1. Log in and open the event you want the operator to access.
  2. Go to the "Check-ins/Claims" tab in the event settings.
  3. Select the Operators tab in the left panel.
  4. Click the "Add Operator" button (upper right corner) and enter the operator's name.

add-operator-tab-button

Part 2 — Add the event to the operator's app

Once an operator has been added and given access, they need to load the event into their Check-in App. There are two ways to do this:

Option A — QR code (recommended for on-site setup)

  1. On the operator's mobile device, open the Check-in App and tap Scan New Operator.
  2. In your Sticky Tickets account, go to the Operators list and click Scan QR Code under the Mobile App Instructions column. A QR code will appear on screen.
  3. Aim the mobile device's camera at the QR code. Once scanned successfully, the event will load in the app.

Events-not-appearing-on-Check-in-App-06-11-2026_09_26_AM

Option B — Email instructions (for remote operators)

SECURITY NOTE: The link in the email is valid for a single use only. Do not forward the email to multiple people. Each operator needs their own email instructions sent separately.

  1. In the Operators list, click Email Instructions next to the operator.
  2. Enter the operator's email address and send.
  3. The operator opens the email on the device they will use on event day.
  4. They click the link in the email. Their device will prompt them to choose a browser — any browser works.
  5. They are taken to a webpage with two options: Get App (if not installed) or Launch App and Access Event (if already installed). They tap Launch App and Access Event.
  6. The app opens, and the event loads automatically.
email-instructions-to-operator

sample-emailed-instructions-to-operators

Here is a video on how to open the event via email instructions.

MOST COMMON QUESTIONS

The operator can't see the event in the app.

  • Check that the operator has been granted access — either as Global or with specific event permission. Operators added without permissions set will have no access. Go to Organiser Settings → Check-in Operators and confirm their access level.

The QR code won't scan.

  • Ensure the screen displaying the QR code is at full brightness. Make sure the mobile device has camera permissions enabled for the Check-in App. If scanning still fails, use the email instructions method instead.

The email link isn't working.

  • The link is single-use. If it has already been clicked once, it will no longer work. Send a new email instruction to the operator from the Operators list.

The operator was added, but shows no access.

  • Please note that operators are added without permissions by default. Return to the Operators list and click Set Global or assign specific events to activate their access.

How many operators can I add?

  • You can add as many as you need. Each ticket scanned by individual operators will be recorded in a report.

Can I remove an operator's access after adding them?

  • Yes, you can remove their access either per event or for all events.

Does the operator need a Sticky Tickets account?

  • No. They don't need to have a Sticky Tickets account. They just need to install the app on their mobile device and be added as an operator to access events. 

NEED MORE HELP?

If you need more help in setting up operators, contact our support team.