--- title: Turn off Secure My Refund for Ticket Purchases description: As an organiser, you can turn off Secure My Refund only if Refund Policy is set between 1-3 days. --- [Skip to content](https://help.stickytickets.com.au/disable-secure-my-refund#main-content) - [Home](https://help.stickytickets.com.au/) - [Find Tickets](https://www.stickytickets.com.au/search) - [Sell Tickets](https://www.stickytickets.com.au/sell-tickets) - [Contact Us](https://www.stickytickets.com.au/contact-us) Open main navigation Close main navigation - [Home](https://help.stickytickets.com.au/) - [Find Tickets](https://www.stickytickets.com.au/search) - [Sell Tickets](https://www.stickytickets.com.au/sell-tickets) - [Contact Us](https://www.stickytickets.com.au/contact-us) How can we help? - There are no suggestions because the search field is empty. 1. [Customer Support Centre](https://help.stickytickets.com.au/?hsLang=en) 2. [Event Organisers](https://help.stickytickets.com.au/event-organisers?hsLang=en) 3. [Editing & Managing Events](https://help.stickytickets.com.au/event-organisers?hsLang=en#editing-managing-events) # Turn off Secure My Refund for Ticket Purchases ## As an organiser, you can turn off Secure My Refund only if Refund Policy is set between 1-3 days. Secure My Refund can only be turned off when your event's refund timeframe is set to 1, 2, or 3 days. For all other refund timeframes, Secure My Refund is locked on and can't be disabled. | **Refund timeframe** | **Secure My Refund** | | --- | --- | | No Refund | Locked on. Cannot be changed. | | 1–3 days | Organiser can turn it on or off. | | 4+ days | Locked on. Cannot be changed. | --- #### **How to turn off Secure My Refund** There are two ways to do this — both require your refund timeframe to be set to 1, 2, or 3 days. **Via your Organiser Refund Policy** 1. Log in to your account and, in the left panel, go to Organiser Settings \> Organiser Refund Page. 2. Select Set Up Refund Policy in the upper right corner. 3. Under Select No. of Days for Refund, choose 1, 2, or 3 days. This makes the Secure My Refund checkbox available to toggle. 4. Uncheck the Secure My Refund checkbox to turn it off for ticket purchasers. 5. Scroll down, select the event(s) you want this to apply to, and select Save Changes. **![ORGANISER SETTINGS - ORGANISER REFUND PAGE](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/ORGANISER%20SETTINGS%20-%20ORGANISER%20REFUND%20PAGE.png?width=588&height=577&name=ORGANISER%20SETTINGS%20-%20ORGANISER%20REFUND%20PAGE.png)** **Via the Edit Event page** 1. Log in to your account and, from My Events, select your event. 2. In the left panel, go to Edit Event and scroll to the Refund Policy settings. 3. Under Select No. of Days for Refund, choose 1, 2, or 3 days. This makes the Secure My Refund checkbox available to toggle. 4. Uncheck the Secure My Refund checkbox to turn it off. ![EDIT EVENT - REFUND POLICY SECTION](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/EDIT%20EVENT%20-%20REFUND%20POLICY%20SECTION.png?width=566&height=417&name=EDIT%20EVENT%20-%20REFUND%20POLICY%20SECTION.png) --- ### Most common scenario and question **Why can't I turn off Secure My Refund on my event?** - Secure My Refund is locked on when your refund timeframe is set to No Refund or 4 or more days. It's only optional when the timeframe is set to 1, 2, or 3 days. **If I turn it off for a 1–3 day policy, does it stay off if I change the timeframe later?** - No — if you later change your refund timeframe to No Refund or 4+ days, Secure My Refund will automatically lock back on. --- ### Need more help? 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