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How to Add a Redirect Button to the Order Success Page

Direct ticket purchasers to your website, organiser page, or any URL immediately after they complete their purchase.

The Order Success Button adds a custom button to the Order Successful page — the page ticket purchasers see immediately after completing a purchase. You can use this to direct them to your website, your Sticky Tickets organiser page, a survey, or any URL of your choice.

How to set up the Order Success Button

Step 1 — Access the Order Success Button settings

  1. Log in and go to My Events.
  2. Open the event you want to configure.
  3. Click the Edit Event tab.
  4. Scroll down to the Order Success Button section and click the edit (pencil) icon. The Order Success Button page opens.

My Event - Edit Event - ORDER SUCCESS BUTTON SECTION

Step 2 — Enable the button

  • Toggle Button Enabled to ON.

Step 3 — Configure the button

My Event - Edit Event - ORDER SUCCESS BUTTON - SET UP Button

FIELD WHAT TO ENTER
Button Text The label that appears on the button — what ticket purchasers will see. Keep it clear and action-oriented (e.g. "Visit Our Website", "Discover More", "Join Our Community").
Redirect to organiser page Tick this if you want the button to take ticket purchasers to your Sticky Tickets organiser page. If ticked, the Button URL field is not required.
Button URLI f not redirecting to your organiser page, enter the full URL where you want ticket purchasers to go (e.g. https://www.yourwebsite.com.au). The URL must start with https://.

Preview: Check the Preview section to see how the button will appear on the Order Successful page before saving. The button appears alongside the standard ADD TO CALENDAR and PRINT buttons.

Step 4 — Save your settings

  • Click Save Changes. The button will appear on the Order Successful page for all future purchases on this event.

Most Common Scenarios and Questions

The button isn't showing on the Order Successful page.

  • Check that Button Enabled is toggled to ON. If the toggle is OFF, the button will not appear even if the text and URL are filled in.

The button URL isn't working.

  • Make sure the URL is complete and starts with https:// (e.g. https://www.yourwebsite.com.au). Incomplete or incorrectly formatted URLs may not redirect correctly.

Where does the button appear for ticket purchasers?

  • The button appears on the Order Successful page — the confirmation page ticket purchasers see immediately after completing their purchase. It appears as a yellow button alongside the standard ADD TO CALENDAR and PRINT buttons.

Can I redirect ticket purchasers to my organiser page automatically?

  • Yes — tick the Redirect to organiser page checkbox. You don't need to enter a Button URL when this option is selected.

Can I use this button for every event, or does it need to be set up per event?

  • The Order Success Button is configured per event. You'll need to set it up separately for each event where you want it to appear.

Can I disable the button after enabling it?

  • Yes — toggle Button Enabled back to OFF and click Save Changes. The button will no longer appear on the Order Successful page.

Need more help?

If you need help setting up the Order Success Button, contact our support team.


 

 

 

 

 

 

 

 

 

 

 

 

Enhance the post-purchase experience for your customers by adding a redirect button to the 'Order Success' page. Adding a ‘redirect’ button to this page will allow the ticket purchaser, if they choose, to click and be directed to a URL of your choice. This simple guide will walk you through the process:

 

1.   Log into Your Sticky Tickets Account

2.   Go to the Edit Event page and scroll down to the bottom of the page.



  • Button Text: Enter the desired label for your button. This is what your purchasers will see. Make it engaging and indicative of the action, like "Discover More" or "Visit Our Page."

  • Redirect to Organiser Page (Checkbox): Decide whether you want the button to redirect purchasers to your organiser page. If so, check this box. If you prefer a different URL, leave it unchecked.

  • Button URL: If not redirecting to the organiser page, input the specific URL where you want purchasers to land. Ensure it's a complete URL, starting with 'https://' (e.g., https://www.stickytickets.com.au/).



 

If you have questions about this or anything else, please don't hesitate to contact us at support any time and we'd be more than happy to help.