---
title: Check in App Troubleshooting
description: "Here's a guide for troubleshooting common issues with the Sticky Tickets check-in app: Troubleshooting Steps: Set Up Check-In Operator: Check Operator's Event Access:        3.   Sync Data and Reinsta"
---

[Skip to content](https://help.stickytickets.com.au/check-in-app-troubleshooting#main-content)

- [Home](https://help.stickytickets.com.au/)
- [Find Tickets](https://www.stickytickets.com.au/search)
- [Sell Tickets](https://www.stickytickets.com.au/sell-tickets)
- [Contact Us](https://www.stickytickets.com.au/contact-us)

Open main navigation

Close main navigation

- [Home](https://help.stickytickets.com.au/)
- [Find Tickets](https://www.stickytickets.com.au/search)
- [Sell Tickets](https://www.stickytickets.com.au/sell-tickets)
- [Contact Us](https://www.stickytickets.com.au/contact-us)

 How can we help?

- There are no suggestions because the search field is empty.

1. [Customer Support Centre](https://help.stickytickets.com.au/?hsLang=en)
2. [Check-In App & POS Device](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en)
3. [Using the App at Your Event](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#using-the-app-at-your-event)

# Check in App Troubleshooting

Here's a guide for troubleshooting common issues with the Sticky Tickets check-in app:

**Troubleshooting Steps:**

1. **Set Up Check-In Operator:**
   
     - Make sure you have set up a check-in operator on the scanning app to access your current events.
     - Refer to the [**"Getting Started with our App"**](https://help.stickytickets.com.au/adding-check-in-app-operators?hsLang=en) guide for detailed instructions.
2. **Check Operator's Event Access:**
   
     - If you've created a check-in operator but are unable to access your events, check the operator's event access on the check-in attendees page.
     - Login to your event and select the **"Check-In Attendees"** link on the right navigation menu.
     - Choose **"Operators"** from the right navigation menu and click "Allow" if access is blocked.

![operator1-2](https://help.stickytickets.com.au/hs-fs/hubfs/operator1-2.jpg?width=688&height=209&name=operator1-2.jpg)

 

     3.**   Sync Data and Reinstall App:**

- If the app doesn't automatically sync all data to the event database and other check-in devices, try deleting the app and reinstalling it.

      4.  **Camera Permissions:**

- Ensure that camera permissions are allowed for the application.
- If you've already installed the application and haven't allowed camera permissions, refer to the support page on **[How to allow camera permissions on your iOS device](https://help.stickytickets.com.au/how-to-allow-camera-permissions-on-your-ios-device?hsLang=en)**.

**Additional Notes:**

- The Check-In application requires camera permissions to scan tickets effectively.

 

If the issue persists after trying these steps, please contact the support team for further assistance.

- [Getting Started](https://help.stickytickets.com.au/getting-started?hsLang=en#main-content)

    - [About Sticky Tickets](https://help.stickytickets.com.au/getting-started?hsLang=en#about-sticky-tickets)
    - [Becoming an Organiser](https://help.stickytickets.com.au/getting-started?hsLang=en#becoming-an-organiser)
    - [Costs & Fees](https://help.stickytickets.com.au/getting-started?hsLang=en#costs-fees)
- [Ticket Purchasers](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#main-content)

    - [Buying Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#buying-tickets)
    - [Accessing Your Account & Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#accessing-your-account-tickets)
    - [Login & Account Help](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#login-account-help)
    - [Refund and Cancellations](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#refund-and-cancellations)
    - [Event & Organiser Inquiries](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#event-organiser-inquiries)
    - [Selling Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#selling-tickets)
- [Event Organisers](https://help.stickytickets.com.au/event-organisers?hsLang=en#main-content)

    - [Your Organiser Account](https://help.stickytickets.com.au/event-organisers?hsLang=en#your-organiser-account)
    - [Creating & Publishing Events](https://help.stickytickets.com.au/event-organisers?hsLang=en#creating-publishing-events)
    - [Editing & Managing Events](https://help.stickytickets.com.au/event-organisers?hsLang=en#editing-managing-events)
    - [Tickets, Discounts & Capacity](https://help.stickytickets.com.au/event-organisers?hsLang=en#tickets-discounts-capacity)
    - [Promoting Your Event](https://help.stickytickets.com.au/event-organisers?hsLang=en#promoting-your-event)
    - [Reporting](https://help.stickytickets.com.au/event-organisers?hsLang=en#reporting)
    - [Event Visibility & URLs](https://help.stickytickets.com.au/event-organisers?hsLang=en#event-visibility-urls)
    - [Seating Plans](https://help.stickytickets.com.au/event-organisers?hsLang=en#seating-plans)
    - [Attendee Management](https://help.stickytickets.com.au/event-organisers?hsLang=en#attendee-management)
    - [Refunds, Cancellations & Transfers](https://help.stickytickets.com.au/event-organisers?hsLang=en#refunds-cancellations-transfers)
    - [Financials & Getting Paid](https://help.stickytickets.com.au/event-organisers?hsLang=en#financials-getting-paid)
    - [Rebates & Charity Programs](https://help.stickytickets.com.au/event-organisers?hsLang=en#rebates-charity-programs)
    - [Integrations](https://help.stickytickets.com.au/event-organisers?hsLang=en#integrations)
    - [Designing your Organiser & Event Pages](https://help.stickytickets.com.au/event-organisers?hsLang=en#designing-your-organiser-event-pages)
    - [Troubleshooting & Errors](https://help.stickytickets.com.au/event-organisers?hsLang=en#troubleshooting-errors)
- [Check-In App & POS Device](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#main-content)

    - [About the Check-In App](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#about-the-check-in-app)
    - [Setting Up for Event Day](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#setting-up-for-event-day)
    - [Using the App at Your Event](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#using-the-app-at-your-event)
    - [Post-Event Reports & Downloads](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#post-event-reports-downloads)
    - [POS Device](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#pos-device)
- [Policy Pages/Updates](https://help.stickytickets.com.au/policy-pages-updates?hsLang=en#main-content)

    - [Recent Policy Changes](https://help.stickytickets.com.au/policy-pages-updates?hsLang=en#recent-policy-changes)
    - [Current Policies](https://help.stickytickets.com.au/policy-pages-updates?hsLang=en#current-policies)
- [Social Media](https://help.stickytickets.com.au/social-media?hsLang=en#main-content)

    - [Social Media Accounts](https://help.stickytickets.com.au/social-media?hsLang=en#social-media-accounts)

- [Sticky Tickets](https://www.stickytickets.com.au/)
- [About Us](https://www.stickytickets.com.au/about-us)
- [Blogs](https://blog.stickytickets.com.au/)
- [Privacy](https://www.stickytickets.com.au/privacy)
- [Our Brand](https://www.stickytickets.com.au/branding)

<https://www.facebook.com/stickytickets> <https://x.com/stickytickets> <https://www.instagram.com/stickytickets> [mailto:support@stickytickets.com.au](mailto:support@stickytickets.com.au) <https://au.linkedin.com/company/sticky-tickets>

Copyright © 2026, stickytickets.com.au