As an organiser, Sticky Tickets sends you notifications for key events on your account — like refund requests, bank verification, and changes to your events. You can view these from your dashboard and control which ones you receive by email.
Where to find your notifications
- Log in to your Sticky Tickets organiser account.
- Select the Notifications tab in the left panel to view your notification history.
- You can also see an alert count on the bell icon in the top right corner of the My Events page — this shows how many notifications you have.
How to customise your notification settings
- Go to the Notifications tab, then select Settings in the top right corner.
- On the Notification Settings page, toggle each notification type ON or OFF.
- Select Save Changes to apply your updates.
NOTE: Not every notification type offers both Dashboard and Email toggles — some are limited to one channel only. Check which columns are available for each notification type before assuming you can control both.
Notification types
| Notification | What it's for |
| Notifications | Master toggle — turns all notifications on or off |
| Event Status Notifications | Status changes to your event (Made Live, Cancel, Pause, Event Resumed) |
| Event Completion | Alerts you when an event needs to be marked as complete |
| Bank Verification | Your bank account needs verification |
| Bank Details Update | Updates to your banking details |
| Event Summary | Confirms your event sales report has been sent to your nominated email addresses |
| Refunds | Refund requests, ticket transfers, and follow-ups |
| Chargeback Notifications | Chargebacks filed against your events |
| User Access | When a user has accepted User Access to your account |
| Event Date Changed | An event's date has changed |
| Event Location Changed | An event's location has changed |
| Waiting List | A purchaser applies to or declines a spot on your waitlist |
| Order Invoice | A purchaser pays via invoice |
| Schedule Report | Scheduled report emails for your events |
Most common scenarios and questions
Do I need to click Save for my changes to apply?
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Yes — after toggling your preferred notifications on or off, select Save Changes at the bottom of the page.
Why can I only toggle some notifications for Email, and others only for Dashboard?
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Not all notification types support both delivery channels. Some are Dashboard-only, others Email-only, and some offer both — check the available columns for each notification type.
What does the number on the bell icon mean?
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It shows how many notifications are waiting for your attention.
Need more help?
If you have any questions about notifications, contact our support team.