Whether you are a registered member on our website or made a purchase as a guest, all refund and transfer requests are managed by the event organiser. Here's how you can initiate these requests:
Refund Request:
- To request a refund, please follow the guidelines provided here.
- Keep in mind that each event organiser has their own refund policy, so make sure to review it before submitting a refund request.
- Some organisers may implement a "No Refund" policy, while others may accept refund requests up to a specific timeframe before the event.
Transfer Ticket Request:
- If you want to transfer your tickets to another event, refer to the instructions outlined here.
- Similar to refund policies, each event may have its own rules regarding ticket transfers.
Please note that refund and transfer options are subject to the policies set by the event organiser. It's essential to be aware of these policies before making any requests.
Additionally, we offer a service called "Secure My Refund," an optional feature during the booking process that provides purchasers with enhanced cancellation rights. For more details on Secure My Refund, you can visit this link.
If you have any questions about this or anything else, please don't hesitate to contact us and we'd be more than happy to help.