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How to Manage EFT Invoice Payments for Your Event

View pending invoices, cancel them, or extend the payment deadlin

If you've enabled Invoice Payment for your event, ticket purchasers can choose to pay via EFT (bank transfer) instead of by card. This guide covers how to manage those invoices once they're created.

For how to enable this feature in the first place, see our guide on Event Ticketing settings (Allow Invoice Payment).

Payment Via EFT Invoice Provided

IMPORTANT: Don't enable Invoice Payment if your event starts within 2 days or has already begun — there may not be enough time to process payment, and the system uses your event's start date to determine when an unpaid invoice expires, regardless of the payment term you've set.

What happens when a purchaser chooses to pay by invoice

  1. Their selected tickets are temporarily reserved until the invoice due date.
  2. They receive an email with their invoice, including Sticky Tickets' own bank details for the transfer (not your own) — purchasers pay Sticky Tickets directly, and this is reconciled as part of your normal payout. The email also notes to allow 1–2 days for funds to be transferred and received.
  3. Reminder emails are sent automatically at 7, 3, and 2 days before the due date.
  4. If the due date passes unpaid, the purchaser is notified their invoice has expired and their tickets are released for public purchase again.
  5. If payment is received in time, the purchaser gets a confirmation email with their e-tickets.
  6. You also receive a notification if an invoice is still pending as its due date approaches — a good time to confirm the email address is correct, follow up with the purchaser, or offer an extension if needed.

Example of Confirmation Email for Invoice Payment

How to view all pending invoice payments

  1. Go to the Sales List tab for your event.
  2. Check the Payment Type column — orders paid by invoice show "EFT", with a "Pending" badge and the due date shown underneath if payment hasn't been received yet.

Sales List Tab- Payment Type

How to cancel (void) a pending invoice

  1. Go to the Sales List tab and select the order you want to cancel.
  2. On the Order Detail page, select Cancel Invoice.
  3. The invoice is voided and the reserved tickets are released for public purchase again. The order will appear with a struck-through row in your Sales List.

Order Detail- Cancel Invoice

How to extend the invoice due date

  1. Go to the Sales List tab and select the order you want to update.
  2. On the Order Detail page, select Edit Order.
  3. Update the Days Remaining field to extend the payment deadline.

Order Detail- Edit Order

Most common scenario and questions

Does the purchaser pay me directly via EFT?

  • No — they transfer funds to Sticky Tickets' own bank account, using the reference number provided on their invoice. This is reconciled through your normal payout process.

What's the minimum and maximum payment term I can set?

  • Between 3 and 30 days.

What happens to the reserved tickets if the invoice expires unpaid?

  • They're released and become available for public purchase again.

Can I extend an invoice that's about to expire?

  • Yes — use the Edit Order option on the Order Detail page to update the Days Remaining field.

A purchaser has lost their Invoice Order Confirmation email — can I resend it?

  • No — pending EFT invoice orders don't have a resend option. The purchaser can still get a copy of their invoice themselves from the My Tickets page, using their invoice order number and the email address used at checkout. If they didn't note their invoice number, you can look up the order in your Sales List and provide it to them directly.

Need more help?

If you have any questions about EFT invoice payments, contact our support team.