Customer Support Centre
Sticky Tickets Website
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Event Organiser How To
FAQ's
My First Event
Buying Tickets How To
Login
Event Details
Tickets
Event Organiser How To
General
Sticky Tickets Organiser - Account
Sticky Tickets Costs
Getting Paid
Creating An Event
Tickets and Discount/Promotional Codes
Promote Event
Editing An Event
Event Management
Reporting
Integrations
Day of Event
Scanning App
Scanning App Information
Policy Pages/Updates
Recent Policy Changes
Current Policies
Social Media
Social Media Accounts
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Customer Support Centre
Event Organiser How To
FAQ's
My First Event
Buying Tickets How To
Login
Event Details
Tickets
Event Organiser How To
General
Sticky Tickets Organiser - Account
Sticky Tickets Costs
Getting Paid
Creating An Event
Tickets and Discount/Promotional Codes
Promote Event
Editing An Event
Event Management
Reporting
Integrations
Day of Event
Scanning App
Scanning App Information
Policy Pages/Updates
Recent Policy Changes
Current Policies
Social Media
Social Media Accounts
Event Organiser How To
Information that relates to managing your event, with detailed steps and videos
How to Create Raffle Events
Gift Vouchers
General
How Sticky Tickets supports event management
Third-party ticket transactions
Information about hidden fees
We are a government agency and require an invoice before ticket sales are transferred
Charity rebate program with Sticky Tickets
Is the Sticky Tickets website secure?
NSW Dine & Discover vouchers
What about free events?
The Sticky Tickets Charity Rebate
Is GST included in the booking fee?
Purchasing tickets to different events in one transaction
Does Sticky Tickets offer any other rebate?
Is Sticky Tickets an Australian company?
Understanding Sticky Tickets charges on your credit card
How do I get a refund or transfer my ticket(s)?
Can a Sticky Tickets receipt be used to claim a deduction on an income tax return?
Understanding GST on Sticky Tickets transactions
How safe is your data?
What forms of payment are accepted for Sticky Tickets?
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Sticky Tickets Organiser - Account
How to remove items from your Shopping Cart
Edit personal and billing information
How do I transfer an organiser account?
Using organiser permissions to access another account
Permanently delete your Sticky Tickets organiser profile
Verifying Organiser Account
Shopping Cart
How to convert Member account to Organiser Account?
Organisers outside Australia
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Sticky Tickets Costs
Cost of running an event with Sticky Tickets
Getting Paid
How do I receive the funds from ticket sales?
Waiving the processing fee for the Payment Request Feature
Invoice process for government event organisers
Collect payments ahead of event completion
Completing my event and the payment process
Fraudulent Activity
I have been approved for the Payment Request feature and I want to request funds
How do I claim my Rebate?
The Sticky Tickets rebate for schools, community & sporting groups
How do I reconcile payments from Sticky Tickets?
Accessing Ticket Sales Prior to the Event Date
What are Chargebacks?
What to do if your bank verification code doesn't work
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Creating An Event
Creating custom forms and questions
Offer special pricing with discounted tickets and promo codes
Create sessions for a live or completed event
How do I create an event?
How do I copy an existing event?
Event Date (changing labels)
I want to add a message (or link) to my e-tickets and confirmation emails
I want to insert an image and video into my event description
Making your Events Searchable or Private
Custom branding for organiser and global event pages
Event URL - Locating Your Event's URL
Customise your event page URL
Ticket Widget
Organiser Page - Designing Your Own Organiser Page
Sharing access securely with multiple logins
Raffle Tickets - Creating raffle tickets
How to create a bulk ticket discount
Splitting Event Payments Between Two Bank Accounts
Event organiser laws and regulations overview
Request additional details from attendees during check-out
Creating a seating plan for your event
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Tickets and Discount/Promotional Codes
Discount Codes - Creating discount codes
Set up sub-ticket options to upsell products and boost event sales
Set up flexible and multiple ticketing options for events
Ticket Group Capacities
My event tickets are displayed as SOLD OUT
Difference between available tickets and event capacity
Special rates and discounts for group ticket purchases
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Promote Event
Can I create a page with a list of all my events?
My ticket sales are slow…how can I improve them?
How do I install the ticket widget?
Adding Buy button to Wix.com website
WIX Integration
Adding Advanced Widget Script to your WordPress site.
Are there websites that will list my event for free?
How can I promote my event?
Social media tools to help promote your event
Connect your event to Facebook Events
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Editing An Event
How to edit a seating plan
How to unpublish a seating plan
Personalise the look of your event page
I want to change the start or end time of my ticket sales
Editing your Event
Manage ticket prices with or without booking fees
How to send Zoom or Streaming links to your guests
Online Events or Postponing Your Event
How to Add a Thumbnail Image to an Event
Enable and configure a waitlist for sold-out events
Adding a Redirect Button to the Order Success Page
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Event Management
Display Remaining Tickets on an Event
Downloading attendee lists from multiple events
Why my SMS/Email has not been sent?
Ticket purchase not showing in sales summary
How can I add my own Terms & Conditions to my event?
Send confirmation and reminder messages before events using email and SMS
Guide to handling event ticket refunds
How do I refund or cancel tickets?
Email Notifications to Organisers
Managing attendee check-in with the event app
How to customise your event time display
Accepting Electronic Funds Transfer payment option
How to transfer seat from a seating plan
How can I email ticket purchasers / attendees?
Facebook Event linking guide for Sticky Tickets organisers
Customising e-tickets with logos and images
I want to change ticket holder details
Send an Invite to your Waitlist without Increasing Event Capacity
Customising your event’s refund policy
Adding or Removing Offline Payment Methods
How can I cancel my event and issue refunds?
How can I pause my ticket sales?
I want to view my ticket sales and list of attendees
Add to Calendar settings (daily, weekly, monthly)
Collect allergy and dietary info from ticket holders
Ticket transfer policy and steps to process transfer requests
How do I use the check-in attendees tab?
Adding Check-In App Operators
Manage your account balance top-up
Resend ticket confirmation to attendees
How to Issue Complimentary Tickets
Turn off Secure My Refund for ticket purchases
How do I transfer tickets to another event?
How to Request for Tickets to be Transferred to Another Event
Refunding/Cancelling tickets after the event
What can I do on the Event Summary page?
Add offline transactions to your ticket sales report
How to Download an Event Guest List
Setting up sales alerts for your event
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Reporting
Sales reports across ALL events (Account Summary)
Set up automated report delivery for your events
How to create custom reports
How do I find a sale/order (Purchaser History)
Types of reports available for download for your event
Export a mailing list from all of my previous events
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Integrations
Facebook PIXEL integration
Membership Integration
e-Bet Integration
Guide to integrating TalkBox with your event system
Google Analytics 4 Integration - Add Google Analytics 4 to your account
Create and configure webhooks for your event
IGT Integration Page
WIX Ascend Integration
Event details integration API
MailChimp
Aristocrat Integration
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Day of Event
Troubleshooting operator setup and email link issues
Scan tickets as attendees arrive
Steps to verify the check-in app is working
Events not appearing on Check-in App
Allow camera access for Sticky Tickets App on iOS device
Check in App Troubleshooting
Download event reports and summaries
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