Customer Support Centre
Sticky Tickets Website
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Event Organiser How To
FAQ's
My First Event
Buying Tickets How To
Login
Event Details
Tickets
Event Organiser How To
General
Sticky Tickets Organiser - Account
Sticky Tickets Costs
Getting Paid
Creating An Event
Tickets and Discount/Promotional Codes
Promote Event
Editing An Event
Event Management
Reporting
Integrations
Day of Event
Scanning App
Scanning App Information
Policy Pages/Updates
Recent Policy Changes
Current Policies
Social Media
Social Media Accounts
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Customer Support Centre
Event Organiser How To
FAQ's
My First Event
Buying Tickets How To
Login
Event Details
Tickets
Event Organiser How To
General
Sticky Tickets Organiser - Account
Sticky Tickets Costs
Getting Paid
Creating An Event
Tickets and Discount/Promotional Codes
Promote Event
Editing An Event
Event Management
Reporting
Integrations
Day of Event
Scanning App
Scanning App Information
Policy Pages/Updates
Recent Policy Changes
Current Policies
Social Media
Social Media Accounts
Event Organiser How To
Information that relates to managing your event, with detailed steps and videos
How to Create Raffle Events
General
What can Sticky Tickets be used for?
3rd party ticket sales
Are there any additional fees?
We are a government agency and require an invoice before ticket sales are transferred
The Sticky Tickets One-Off Charity Rebate
Is the Sticky Tickets website secure?
NSW Dine & Discover vouchers
What about free events?
The Sticky Tickets Charity Rebate
Is GST included in the booking fee?
Can I purchase tickets to different events and pay them all at once?
Does Sticky Tickets offer any other rebate?
Is Sticky Tickets an Australian company?
Why is Sticky Tickets on my credit card?
How do I get a refund or transfer my ticket(s)?
Can a Sticky Tickets receipt be used to claim a deduction on an income tax return?
How does Sticky Tickets handle GST?
How safe is your data?
What forms of payment are accepted for Sticky Tickets?
How much does it cost to hold an event?
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Sticky Tickets Organiser - Account
How to remove items from your Shopping Cart
How do I update my account details?
How do I transfer an organiser account?
I have been granted access to another organisers account.
Deleting your Sticky Tickets account
Verifying Organiser Account
Shopping Cart
How to convert Member account to Organiser Account?
Organisers outside Australia
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Sticky Tickets Costs
Cost to hold an event
Getting Paid
How do I receive the funds from ticket sales?
Can you waive the processing fee for the Payment Request Feature?
Government agency requiring an invoice to be issued
Payment Request feature
Completing my event and the payment process
Fraudulent Activity
I have been approved for the Payment Request feature and I want to request funds
How do I claim my Rebate?
The Sticky Tickets rebate for schools, community & sporting groups
How do I reconcile payments from Sticky Tickets?
Accessing Ticket Sales Prior to the Event Date
What are Chargebacks?
I’m having trouble with my code for the bank verification process
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Creating An Event
Creating custom forms and questions
I want to create discounted tickets for my event
How to create sessions for a live or completed event
How do I create an event?
How do I copy an existing event?
Event Date (changing labels)
I want to add a message (or link) to my e-tickets and confirmation emails
I want to insert an image and video into my event description
Making your Events Searchable or Private
Customising Your Organiser and Global Event Page Design
Event URL - Locating Your Event's URL
I want to customise my event URL
Ticket Widget
Organiser Page - Designing Your Own Organiser Page
User Access - Multiple Logins
Raffle Tickets - Creating raffle tickets
How to create a bulk ticket discount
Splitting Event Payments Between Two Bank Accounts
What are my legal obligations as an event organiser?
I want to collect data from attendees
Creating a Seating Plan
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Tickets and Discount/Promotional Codes
Discount Codes - Creating discount codes
Sub-Ticket Feature (Product & Up-Selling Events)
Creating Different Ticket Types for Your Event
Ticket Group Capacities
My event tickets are displayed as SOLD OUT
What’s the difference between tickets available and event capacity?
Group Tickets Pricing
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Promote Event
Can I create a page with a list of all my events?
My ticket sales are slow…how can I improve them?
How do I install the ticket widget?
Adding Buy button to Wix.com website
WIX Integration
Adding Advanced Widget Script to your WordPress site.
Are there websites that will list my event for free?
How can I promote my event?
How can I use social media to promote my event?
Facebook Events Integration
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Editing An Event
How to edit a seating plan
How to unpublish a seating plan
Customising Individual Event Page design
I want to change the start or end time of my ticket sales
Editing your Event
How to include or exclude booking fees in the ticket price
How to send Zoom or Streaming links to your guests
Online Events or Postponing Your Event
How to Add a Thumbnail Image to an Event
How to Add a Waiting List
Adding a Redirect Button to the Order Success Page
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Event Management
Display Remaining Tickets on an Event
Why my SMS/Email has not been sent?
Can I download a list of attendees from all events?
A sale doesn’t appear on my event sales list
How can I add my own Terms & Conditions to my event?
Send Email/SMS reminders to attendees before the event
Processing Refund Requests
How do I refund or cancel tickets?
Email Notifications to Organisers
Check-in App: Processing arrivals at my event
How to customise your event time display
Accepting EFT Payments
How to transfer seat from a seating plan
How can I email ticket purchasers / attendees?
Linking your Facebook Event to your Sticky Tickets event page.
I want to change ticket holder details
Adding a Logo/Image to E-tickets
Send an Invite to your Waitlist without Increasing Event Capacity
Setting Up Your Refund Policy
Adding or Removing Offline Payment Methods
How can I cancel my event and issue refunds?
How can I pause my ticket sales?
I want to view my ticket sales and list of attendees
Add to Calendar settings (daily, weekly, monthly)
How to Ask The Dietary Requirements of Ticket Holders
How to Process Transfer Ticket Requests
How do I use the check-in attendees tab?
Adding Check-In App Operators
Top Up your account
How do I resend a ticket order?
How to Issue Complimentary Tickets
How to disable Secure My Refund
How do I transfer tickets to another event?
How to Request for Tickets to be Transferred to Another Event
Refunding/Cancelling tickets after the event
What can I do on the Event Summary page?
How do I manually add offline sales?
How to Download an Event Guest List
How can I set-up sales notifications?
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Reporting
Sales reports across ALL events (Account Summary)
How to schedule reports
How to create custom reports
How do I find a sale/order (Purchaser History)
What are the reports that can be downloaded for my event?
Export a mailing list from all of my previous events
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Integrations
Facebook PIXEL integration
Membership Integration
e-Bet Integration
TalkBox
Google Analytics 4 Integration - Add Google Analytics 4 to your account
Webhooks
IGT Integration Page
WIX Ascend Integration
Event Details API
MailChimp
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Day of Event
Setting up an operator and email link not working
Scan tickets as attendees arrive
Testing the Check-In App
Events not appearing on Check-in App
How to allow camera permissions on your iOS device
Check in App Troubleshooting
Reports, Reporting
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