Customer Support Centre

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Customer Support Centre

Event Organiser How To

Event Organiser How To

Information that relates to managing your event, with detailed steps and videos

How to Create Raffle Events

Gift Vouchers

General

How Sticky Tickets supports event management

Third-party ticket transactions

Information about hidden fees

We are a government agency and require an invoice before ticket sales are transferred

Charity rebate program with Sticky Tickets

Is the Sticky Tickets website secure?

NSW Dine & Discover vouchers

What about free events?

The Sticky Tickets Charity Rebate

Is GST included in the booking fee?

Purchasing tickets to different events in one transaction

Does Sticky Tickets offer any other rebate?

Is Sticky Tickets an Australian company?

Understanding Sticky Tickets charges on your credit card

How do I get a refund or transfer my ticket(s)?

Can a Sticky Tickets receipt be used to claim a deduction on an income tax return?

Understanding GST on Sticky Tickets transactions

How safe is your data?

What forms of payment are accepted for Sticky Tickets?

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Sticky Tickets Organiser - Account

How to remove items from your Shopping Cart

Edit personal and billing information

How do I transfer an organiser account?

Using organiser permissions to access another account

Permanently delete your Sticky Tickets organiser profile

Steps to verify your account as an organiser

Shopping Cart

Steps to become an event organiser from a member profile

Organisers outside Australia

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Sticky Tickets Costs

Cost of running an event with Sticky Tickets

Getting Paid

How do I receive the funds from ticket sales?

Waiving the processing fee for the Payment Request Feature

Invoice process for government event organisers

Collect payments ahead of event completion

Completing your event: reports, payouts, and next steps

Fraudulent Activity

Requesting funds after Payment Request approval

How do I claim my Rebate?

The Sticky Tickets rebate for schools, community & sporting groups

How do I reconcile payments from Sticky Tickets?

Accessing Ticket Sales Prior to the Event Date

What are Chargebacks?

What to do if your bank verification code doesn't work

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Creating An Event

Creating custom forms and questions

Offer special pricing with discounted tickets and promo codes

Create sessions for a live or completed event

Step-by-step guide to creating a new event

How to copy an existing event in Sticky Tickets

Event Date (changing labels)

Personalising your e-ticket and confirmation content

I want to insert an image and video into my event description

How to control event visibility on Sticky Ticket

Custom branding for organiser and global event pages

Find and share your event URL quickly

Customise your event page URL

Ticket Widget

Create and personalise your Sticky Tickets organiser page

Sharing access securely with multiple logins

Add raffle ticketing to your event page

How to create a bulk ticket discount

Splitting Event Payments Between Two Bank Accounts

Event organiser laws and regulations overview

Request additional details from attendees during check-out

Creating a seating plan for your event

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Tickets and Discount/Promotional Codes

Step-by-step guide to creating discount codes for your event

Set up sub-ticket options to upsell products and boost event sales

Set up flexible and multiple ticketing options for events

Ticket Group Capacities

How to troubleshoot if your event appears sold out

Difference between available tickets and event capacity

Special rates and discounts for group ticket purchases

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Promote Event

Can I create a page with a list of all my events?

My ticket sales are slow…how can I improve them?

How do I install the ticket widget?

Adding Buy button to Wix.com website

WIX Integration

Adding Advanced Widget Script to your WordPress site.

Are there websites that will list my event for free?

How can I promote my event?

Social media tools to help promote your event

Connect your event to Facebook Events

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Editing An Event

How to edit a seating plan

How to unpublish a seating plan

Personalise the look of your event page

I want to change the start or end time of my ticket sales

Editing your Event

Manage ticket prices with or without booking fees

How to send Zoom or Streaming links to your guests

Online Events or Postponing Your Event

How to Add a Thumbnail Image to an Event

Enable and configure a waitlist for sold-out events

Adding a Redirect Button to the Order Success Page

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Event Management

How to display remaining tickets on your event page

Downloading attendee lists from multiple events

Why my SMS/Email has not been sent?

Ticket purchase not showing in sales summary

How can I add my own Terms & Conditions to my event?

Send confirmation and reminder messages before events using email and SMS

Guide to handling event ticket refunds

How do I refund or cancel tickets?

Email Notifications to Organisers

Managing attendee check-in with the event app

How to customise your event time display

Accepting Electronic Funds Transfer payment option

How to transfer seat from a seating plan

How can I email ticket purchasers / attendees?

Facebook Event linking guide for Sticky Tickets organisers

Customising e-tickets with logos and images

I want to change ticket holder details

Send an Invite to your Waitlist without Increasing Event Capacity

Customising your event’s refund policy

Adding or Removing Offline Payment Methods

How can I cancel my event and issue refunds?

How can I pause my ticket sales?

See your ticket sales and attendee info easily

Add to Calendar settings (daily, weekly, monthly)

Collect allergy and dietary info from ticket holders

Ticket transfer policy and steps to process transfer requests

How do I use the check-in attendees tab?

Set up check-in app operators for your next event

Manage your account balance top-up

Resend ticket confirmation to attendees

Sending complimentary tickets to guests

Turn off Secure My Refund for ticket purchases

How do I transfer tickets to another event?

How to Request for Tickets to be Transferred to Another Event

Refunding/Cancelling tickets after the event

What can I do on the Event Summary page?

Add offline transactions to your ticket sales report

Get a copy of your guest list from Sticky Tickets

Setting up sales alerts for your event

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Reporting

Sales reports across ALL events (Account Summary)

Set up automated report delivery for your events

How to create custom reports

How do I find a sale/order (Purchaser History)

Types of reports available for download for your event

Export a mailing list from all of my previous events

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Integrations

Set up Facebook Pixel tracking for your event

Membership Integration

e-Bet Integration

Guide to integrating TalkBox with your event system

Google Analytics 4 Integration - Add Google Analytics 4 to your account

Guide to creating and managing webhooks

IGT Integration Page

WIX Ascend Integration

Event details integration API

Integrating MailChimp with Sticky Tickets

Aristocrat Integration

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Day of Event

Troubleshooting operator setup and email link issues

Step-by-step guide in using the Sticky Tickets App with guest check-in

Steps to verify the check-in app is working

Events not appearing on Check-in App

Allow camera access for Sticky Tickets App on iOS device

Check in App Troubleshooting

Download event reports and summaries

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