How to Add and Configure Tickets for Your Event

Not sure which ticket type to use? See: Ticket types on Sticky Tickets before following the steps below.

Part 1 — How to add a ticket

Step 1 — Open your event editor

Go to My Events and select the event you want to add tickets to.
Click the Edit Event tab.

NOTE: If your event is already live, you'll land on the Event Summary page first — click Edit Event from there. If your event is still pending, you'll go straight to the editor.

Step 2 — Go to the Tickets section

Scroll down the Edit Event page to the Tickets section. Choose one of the following:

Create a new ticket — click Add Another Ticket.
Copy an existing ticket — click the Copy icon under the Actions column. This pre-fills all settings from the selected ticket. Update the ticket name to avoid duplicates.

Running a multi-session event? From the second session onward, you'll see an option to apply a new ticket across all sessions. Tick the checkbox if you want the ticket to appear in every session.

Step 3 — Fill in the ticket details and save

Complete the ticket fields described in Part 2 below. Click Save Changes when done.

After saving your first ticket, a table appears showing each ticket type with its Net amount (what you receive), Fee (booking fee), and Cost to buyer (total price). Review these figures before going live to confirm your pricing is correct.

Part 2 - Configuring ticket settings

How to edit an existing ticket

Go to My Events, open your event, and click the Edit Event tab.
Scroll to the Tickets section.
In the ticket list, click the edit (pencil) icon next to the ticket you want to update.
Make your changes — you can update the ticket name, price, capacity, description, and all advanced settings from here.
Save the changes you made.

Fields marked * are required before your event can go live.

FIELD NAME	WHAT IT DOES	WHEN TO USE IT
Ticket Type *	Single, Group, Open Group, Reserved Seating, Free, or Donation. See: Ticket types on Sticky Tickets.	Select first — determines which other fields appear
Ticket Name *	The name shown on the event page and e-ticket (e.g. General Admission, VIP, Early Bird)	Always required. Keep it short and descriptive
Ticket Description	Short description shown at checkout (e.g. "Includes a welcome drink")	Optional. Use to clarify what's included
Price *	Ticket price in AUD. If GST-registered, include GST. Shows the booking fee and total cost to the purchaser once entered	Required for paid tickets
Include Booking Fee in Price	Shows ticket purchasers a single all-inclusive price. If unticked, the booking fee is added on top at checkout	Tick to absorb the fee or simplify the ticket purchaser experience
Ticket Capacity *	The number of tickets available for this ticket type	Required. Determines when this type shows as sold out
Distribute e-ticket *	Tick to attach a scannable e-ticket PDF to the ticket purchaser's confirmation email	Tick for most events. Leave unticked only if managing attendance manually

Ticket Capacity for Group Ticket types: Enter the total number of individual tickets — not the number of group bundles. Example: 8 tables of 10 people = enter 80, not 8. Entering the wrong number is the most common cause of a group event selling out faster than expected.

Distribute e-ticket: If this is unticked, ticket purchasers will not receive a PDF e-ticket in their confirmation email. They may contact support, thinking something went wrong. Tick this for most events.

Part 3 — Advanced ticket settings

These settings appear when creating your first ticket. For existing tickets, click the edit (pencil) icon in the ticket list.

Important: Advanced settings are not visible by default after your first ticket has been saved. To access them on an existing ticket, click the pencil icon next to it in the ticket list.

FIELD	WHAT IT DOES	WHEN TO USE IT
Max Per Order	Maximum of this ticket a purchaser can buy in one transaction	Limit bulk purchasing or enforce group size rules
Min Per Order	Minimum required per transaction	Enforce minimum group sizes
Start Selling	When this ticket goes on sale. Choose Straight Away or a specific date/time	Create Early Bird tickets with an automatic start date
Stop Selling	When sales close for this type	Set an Early Bird end date, or close sales before the event starts
Show Tickets Remaining — ticket level	Displays a low-stock notice once remaining tickets fall below the threshold. Leave blank to hide	Create urgency for popular ticket types
Show Tickets Remaining — event level	Displays a notice for the total remaining tickets across all types	Show overall availability without revealing individual stock
Sales Channel	Where this ticket can be purchased: online, Check-in App only, or both	Use the Check-in App only for door sales or staff tickets
Hide Ticket	Hides this ticket until a purchaser enters a promotional code, or when configured as a sub-ticket	Create members-only or staff tickets accessible via a code

Part 4 — Event-level settings

These settings apply to your entire event — not individual ticket types. They appear in the Tickets section after your first ticket has been created.

FIELD	WHAT IT DOES	WHEN TO USE IT
Event Capacity	Total tickets that can be sold across all ticket types. The event shows as sold out when this number is reached, even if individual types still have capacity	Set to your venue capacity
Individual Ticket Holder Details	Allows ticket purchasers to enter a separate name for each ticket, rather than using the purchaser's name for all tickets	Enable for named entry lists, table seating, or corporate bookings
Edit Ticket Holder Details	Allows ticket purchasers to update ticket holder names after purchase via My Tickets	Enable if you want ticket purchasers to be able to correct names themselves
Enable Waiting List	Allows ticket purchasers to join a waitlist when sold out	Enable for popular events where demand may exceed capacity
Allow Invoice Payment (EFT)	Allows ticket purchasers to request an invoice and pay by bank transfer	Enable for events where you want to accept EFT payments
Disable Ticket Transfer	Prevents ticket purchasers from requesting ticket transfers to another event	Tick if you don't want purchasers to be able to submit transfer ticket requests online through the My Tickets tab

Most common scenarios and questions

Why aren't my advanced ticket settings visible when I edit a ticket?

Advanced settings (Part 3) only appear when creating your first ticket. For existing tickets, click the edit (pencil) icon next to the ticket in the ticket list — the advanced settings are accessible from within the individual ticket edit view.

Why isn't my ticket type showing on the event page?

Check all of the following:
- Has the Start Selling date passed?
- Is Hide Ticket unticked?
- Does the ticket still have remaining capacity?
- Is the event status Live (not Pending or Scheduled)?

Why are ticket purchasers confused by the total price at checkout?

Tick "Include Booking Fee in the Price" on the relevant ticket type. Ticket purchasers will see one all-inclusive price rather than a base price with a booking fee added separately.

My ticket capacity is selling out faster than expected

For Group Ticket types, confirm you entered the total number of individual tickets in the Ticket Capacity field — not the number of group bundles. Example: 8 tables of 10 people = enter 80, not 8.

Can I change the ticket type after it's been created?

No — once a ticket is created, the ticket type cannot be changed, regardless of whether any tickets have been sold.
- If there are no sales on this ticket yet: Copy the existing ticket using the Copy icon in the ticket list. This creates a new ticket pre-filled with the same settings and lets you select a different ticket type. Update any settings as needed, then delete the original ticket.
- If tickets have already been sold on this type: Immediately hide the ticket using the Hide Ticket setting to prevent further purchases. Then follow the same copy process above to create a replacement with the correct ticket type. Contact our support team if you need assistance managing the existing sales.

Need more help?

If you need help configuring your tickets, contact our support team.