The Event Ticketing settings page controls how tickets are sold and distributed for your event. Below is a plain-language explanation of every field on this page.
Event Capacity
The total number of tickets that can be sold across all ticket types for this event.
- Your event will show as Sold Out when the total number of tickets sold reaches this number — even if individual ticket types still have remaining capacity.
- Set this to your venue's maximum capacity.
- Leave it higher than expected demand if you don't want a hard cap.
Show Tickets Remaining
Enter a number here to display a "tickets remaining" notice on your event page once total remaining tickets fall below that threshold.
- Example: Enter 20 to show a notice when fewer than 20 tickets remain across all types.
- Leave this blank if you don't want to show remaining availability.
Booking Fee
Tick "Include the booking fee in prices shown to purchasers" to display an all-inclusive price on the event page.
- Ticked: Ticket purchasers see one total price — the booking fee is already included.
- Unticked: The booking fee is shown as a separate line item added at checkout.
Tip: Ticking this option simplifies the checkout experience and avoids ticket purchasers being surprised by a booking fee after selecting their tickets.
Distribute e-Ticket
Tick to attach a scannable e-ticket PDF to the confirmation email sent to ticket purchasers.
- Ticked (default for new events): All ticket purchasers receive an e-ticket with their booking confirmation.
- Unticked: No e-ticket is attached. Only a receipt is sent.
Important: Changing this event-level setting will also update the Distribute e-Ticket setting on all individual ticket types. Ticket types can then be adjusted individually from within each ticket type's settings if you need different behaviour per ticket type.
If e-tickets are unticked, ticket purchasers will not receive a PDF to show at the gate. Only untick this if you are managing attendance manually.
Individual Ticket Holder Details
Tick to require a separate name for each ticket in an order.
- Ticked: Each ticket purchaser must enter individual names for every ticket they purchase. A "copy to all" option is available so they can apply one name to all tickets quickly.
- Unticked: The purchaser's name is used on all tickets in the order by default.
When to enable this: Use for events with named entry lists, corporate bookings, allocated seating, or anywhere you need to know each individual attendee's name.
Edit Ticketholder Details
Tick to allow ticket purchasers to update ticket holder names after purchase via their My Tickets page.
- Ticked: Ticket purchasers can edit names themselves without contacting you.
- Unticked: Names cannot be changed after purchase from My Tickets. Ticket purchasers will need to contact support for name changes.
Enable Waiting List
Tick to activate a waiting list when your event reaches capacity.
- Ticked: Ticket purchasers who arrive after the event sells out can join a waiting list. You can notify waitlisted ticket purchasers if tickets become available.
- Unticked: No waiting list — the event simply shows as Sold Out.
Note: The waiting list feature is not available for events that use Donation ticket types.
Allow Invoice Payment
Tick to allow ticket purchasers to request an invoice and pay via EFT (bank transfer) rather than by card at checkout.
- Tickets for invoice orders are not released until payment is received.
- When enabled, you must set payment terms — the number of days the ticket purchaser has to complete their payment.
Automated reminders are sent to ticket purchasers:
- 7 days before the payment due date
- 3 days before the payment due date
- 2 days before the payment due date
You also receive an organiser notification before the due date if an EFT payment is approaching its deadline and hasn't been paid.
Important: Do not enable Invoice Payment if your event starts within 2 days or has already commenced — there may not be enough time to process and confirm payment before the event. The system also uses the event's start date to determine when an unpaid invoice order expires, regardless of the payment terms set.
For more information, see Accepting electronic funds transfer payment option
Disable Ticket Transfer Request
Tick to prevent ticket purchasers from submitting a request to transfer their tickets to another event.
- Ticked: The transfer request option is hidden from ticket purchasers on their My Tickets page.
- Unticked (default): Ticket purchasers can submit transfer requests, subject to your event's refund policy.
Advanced Settings
Click Advanced Settings » at the bottom of this page to access additional event-level configuration options.
Need more help?
If you have questions about any of these settings, contact our support team.