Request a refund for your Sticky Tickets order

Quick Answer

You can request a refund from the My Tickets page if the event organiser allows refunds and you are within the refund timeframe. If refunds aren't available, you'll need to contact the organiser directly.

Before you start — check your eligibility

Each event has its own refund policy set by the organiser. Find the policy on:

• The event page, and/or
  
• Your confirmation email

If refunds are allowed and you are still within the timeframe, follow the steps below. If not, skip to What to do if a refund isn't available  below.

Steps to request a refund through the event organiser

Step 1 — Go to your tickets

1. Go to the My Tickets page at stickytickets.com.au.
2. Access your order by either:
   • Logging into your account, or
   • Searching using your order number or credit card details

Step 2 — Fill out the refund form

1. Once you have located your order, click the Refund Request button.
2. Complete the refund form:
   • Refund reason — select from the list
   • Tickets — choose which tickets to include in the refund
   • Message — add any additional details for the organiser
3. Click Continue to review your request.

Step 3 — Review and submit

1. Review the summary of your request.
2. Click Confirm to send your request to the organiser.

What happens after you submit your request

• Your request is sent to the event organiser for review.
• The organiser will approve or decline your request.
• You will receive an email with the outcome.
• You can also check the status on the same My Tickets page at any time.
• If approved, allow 5–7 business days for the refund to appear on your original payment method.

What to do if a refund isn't available

If you don't see a Refund Request option, or the event has a no-refund policy, contact the organiser directly to discuss your options.

How to contact the organiser

• Follow the instructions from this link: How to to contact the event organiser

MOST COMMON QUESTIONS:

I can't see a Refund Request button on my order.

• The Refund Request option only appears when the organiser has enabled refunds for the event and you are within the eligible timeframe. If neither condition is met, the button will not appear. Check the event page for the refund policy, then contact the organiser directly if you need to discuss your options.

My refund request was declined.

• If the organiser declines your request, you will be notified by email. You can contact the organiser directly to ask about alternative options. If you believe your consumer rights have been breached — for example, if the event was cancelled — see: Ticket refunds and cancellations.

I haven't received a response from the organiser.

• If you haven't received a response after a reasonable time, contact our support team with your order details and a summary of your request — we'll assist where possible.

Can I cancel a refund request after submitting it?

• Yes, you can still cancel your refund request from the My Tickets page as well. You can also contact our customer support team for assistance.

Will the booking fee be refunded?

• By default, a 1.5% merchant and administration fee will be deducted from the refunded amount, however, if the organiser's policy allows a full refund, the booking fee will be included on the refund.

How long does a refund take to arrive?

• Once the organiser approves your request, allow 5–7 business days for the refund to appear on your original payment method.

Can I request a refund for only some of the tickets in my order?

• Yes — in Step 2, you can select which tickets to include in your refund request. You don't have to refund all tickets in the order.

NEED MORE HELP?

If you’re still having trouble, please contact our support team.