This is normal — nothing is wrong with your tickets. When you purchase multiple tickets, your name is automatically used as the default on all of them. Each ticket still has its own unique QR code, so they are individually identifiable at the gate even if the same name appears on all of them.
Why does this happen?
Not all events require individual names for each ticket. When the event organiser hasn't requested separate ticket holder names, the system uses the purchaser's name — your name — as the default for every ticket in the order. This keeps the checkout process simple.
If the organiser does require individual names, you will be asked to enter them during the booking process before checkout.
Does the name on the ticket matter at entry?
In most cases, the QR code on each ticket is what's scanned at the gate — not the name. Each ticket has a unique QR code that identifies it individually, so having the same name on multiple tickets does not cause entry issues.
If you're unsure about the entry requirements for your specific event, contact the organiser directly — their details are on the event page or in your confirmation email. See: How to contact the event organiser.
Need to update the names on your tickets?
If your event requires individual names and the organiser has enabled ticket holder editing, you can update each ticket's name yourself from the My Tickets page.
See: How to change the name on your ticket.
If the Edit option isn't available in My Tickets, contact our support team for assistance — we'll help where possible.
Most common scenarios and questions
Will having my name on all tickets cause a problem at the event?
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In most cases, no. Entry is based on the QR code scan, not the name. Each ticket has a unique QR code even if the same name appears on all of them. If the event requires name matching at entry, contact the organiser to confirm their process before the event.
Can I add individual names to my tickets after purchase?
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Yes, if the organiser has enabled ticket holder editing. Go to the My Tickets page, find your order, and click the Edit link next to each ticket to update the name. If the Edit option isn't available, contact our support team for assistance. See: How to change the name on your ticket..
I was asked to enter names during booking but didn't — can I add them now?
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If the organiser has enabled ticket holder editing, you can update the names from the My Tickets page. If the Edit option isn't available, contact our support team directly and we'll assist where possible.
Need more help?
If you need further help, contact our support team.