For questions about an event, including schedules, venue details, accessibility, or special requests — the best person to contact is the event organiser. They manage all event-specific details and can respond directly to your query.
⚠️ IMPORTANT: The Sticky Tickets support team doesn't have access to event-specific details such as schedules or venue arrangements. For these questions, contacting the organiser directly will get you a faster and more accurate answer.
How to contact the organiser
Option 1 — Ask the Organiser (contact form)
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Open the event page where you purchased your tickets.
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Scroll down the event page to find the organiser contact section.
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Click Ask the Organiser button
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Enter your name, email address, and your question or message.
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Click Send Message button.
Your message is sent directly to the organiser. They will reply to you by email — response times vary depending on the organiser.
Option 2 — Direct email (if shown on the event page)
Some organisers choose to display their email address directly on the event page instead of a contact form. If you see a clickable email link rather than the Ask the Organiser button, use that to send your message.
Can't find the event page?
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Check your confirmation email or e-ticket — both contain a link to the event page.
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Search for the event by name at stickytickets.com.au using the search bar at the top of the page.
If the organiser doesn't respond
If you have sent a message and have not received a reply after a reasonable period, contact our support team at stickytickets.com.au/contact-us. Include your order details and a brief description of your query. We'll do our best to assist or follow up with the organiser on your behalf.
MOST COMMON QUESTIONS
Will I receive a copy of the message I sent to the organiser?
- No, this will only be sent to the event organiser.
I sent a message but haven't heard back. What should I do?
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If you haven't received a reply after a reasonable time, contact our support team with your order details. We'll assist where possible or follow up with the organiser on your behalf.
Can I contact the organiser about a refund?
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Absolutely! Use the same contact method. For full guidance on refund requests, see: Ticket refunds and cancellations.
I can't find the Ask the Organiser button on the event page.
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The organiser may have set up a direct email link instead of a contact form. Look for organiser's email address on the event page. If neither is visible, contact our support team and we'll help you reach the organiser.
NEED MORE HELP?
If you’re unable to contact the organiser or have issues with your booking, contact our support team