---
title: Event Organisers | Customer Support Centre
description: Helpful resources for managing your event, with detailed steps and videos
---

[Skip to content](https://help.stickytickets.com.au/event-organisers#main-content)

- [Home](https://help.stickytickets.com.au/)
- [Find Tickets](https://www.stickytickets.com.au/search)
- [Sell Tickets](https://www.stickytickets.com.au/sell-tickets)
- [Contact Us](https://www.stickytickets.com.au/contact-us)

Open main navigation

Close main navigation

- [Home](https://help.stickytickets.com.au/)
- [Find Tickets](https://www.stickytickets.com.au/search)
- [Sell Tickets](https://www.stickytickets.com.au/sell-tickets)
- [Contact Us](https://www.stickytickets.com.au/contact-us)

 How can we help?

- There are no suggestions because the search field is empty.

1. [Customer Support Centre](https://help.stickytickets.com.au/)
2. [Event Organisers](https://help.stickytickets.com.au/event-organisers)

# Event Organisers

 Helpful resources for managing your event, with detailed steps and videos

## Your Organiser Account

- [How to update your personal, billing, and organiser details](https://help.stickytickets.com.au/update-account-details)
- [How to Transfer Your Sticky Tickets Organiser Account to Someone Else](https://help.stickytickets.com.au/how-do-i-transfer-an-organiser-account)
- [Sharing access securely with multiple logins](https://help.stickytickets.com.au/user-access-multiple-accounts)
- [How to Access Another Organiser's Account Using Shared Permissions](https://help.stickytickets.com.au/shared-organiser-access)
- [How to Permanently Delete Your Organiser Account](https://help.stickytickets.com.au/deactivate-sticky-tickets-account)
- [How to Set Up and Personalise Your Organiser Page](https://help.stickytickets.com.au/designing-organiser-page)
- [How the Invoice Process Works for Government Event Organisers](https://help.stickytickets.com.au/government-invoice-compliance)

See less ▼

## Creating & Publishing Events

- [Step-by-step guide to creating and publishing your event](https://help.stickytickets.com.au/create-event)
- [How to Publish Your Event and Go Live](https://help.stickytickets.com.au/how-to-make-your-event-live)
- [How to Add and Configure Tickets for Your Event](https://help.stickytickets.com.au/creating-different-ticket-types)
- [Ticket Types on Sticky Tickets](https://help.stickytickets.com.au/how-many-different-ticket-types-can-i-create)
- [How to Create and Manage Custom Questions for Your Event](https://help.stickytickets.com.au/creating-custom-forms-and-questions)
- [How to Add Sessions to Your Event](https://help.stickytickets.com.au/live-and-post-event-sessions)
- [How to Copy an Existing Event](https://help.stickytickets.com.au/copy-existing-event)
- [How to Add a Custom Message to Your Confirmation Emails and E-tickets](https://help.stickytickets.com.au/add-message-to-etickets-and-confirmation-emails)
- [How to Add Images and Video to Your Event Description](https://help.stickytickets.com.au/i-want-to-insert-an-image-and-video-into-my-event-description)
- [Event Ticketing Settings — Field Guide](https://help.stickytickets.com.au/event-ticketing-settings)
- [How Sticky Tickets Supports Eco-friendly and Paperless Events](https://help.stickytickets.com.au/can-i-make-my-event-environmentally-friendly)
- [How to Create a Raffle Event](https://help.stickytickets.com.au/how-to-create-raffle-events)
- [How to Set Up and Manage a Webinar or Online Event on Sticky Tickets](https://help.stickytickets.com.au/using-sticky-tickets-for-webinars)
- [Can I Use Sticky Tickets to Sell Raffle Tickets?](https://help.stickytickets.com.au/can-i-use-sticky-tickets-to-sell-raffle-tickets-1)
- [How to Enable the Shopping Cart for Your Events](https://help.stickytickets.com.au/shopping-cart)

See less ▼

## Editing & Managing Events

- [Editing Your Event](https://help.stickytickets.com.au/editing-your-event)
- [Set Whether Ticket Prices Include the Booking & Pricing Fee](https://help.stickytickets.com.au/exclude-booking-fees)
- [How to Send Zoom or Streaming Links to Your Event Attendees](https://help.stickytickets.com.au/how-to-send-zoom-or-streaming-links-to-your-guests)
- [How to Add or Change Your Event's Thumbnail Image](https://help.stickytickets.com.au/how-to-add-a-thumbnail-image-to-an-event)
- [Enable and Manage a Waitlist for Sold-out Events](https://help.stickytickets.com.au/add-waiting-list)
- [How to Add a Redirect Button to the Order Success Page](https://help.stickytickets.com.au/add-a-button-to-the-order-success-page)
- [How to Show Remaining Ticket Availability on Your Event Page](https://help.stickytickets.com.au/display-remaining-tickets-on-event)
- [Manage Your Notifications and Email Alerts](https://help.stickytickets.com.au/email-notifications-to-organisers)
- [How to Customise Your Event Date and Time Labels](https://help.stickytickets.com.au/how-to-customise-your-event-time-display)
- [Offer Cancelled Tickets to Your Waitlist Instead of the Public](https://help.stickytickets.com.au/send-an-invite-to-your-waitlist-without-increasing-event-capacity)
- [How to Set Up Your Event's Refund Policy](https://help.stickytickets.com.au/set-up-refund-policy)
- [How to Pause and Resume Ticket Sales](https://help.stickytickets.com.au/how-can-i-pause-my-ticket-sales)
- [How to View and Manage Ticket Sales and Attendee Details](https://help.stickytickets.com.au/view-ticket-sales-and-attendee-list)
- [How to Set Up Recurring Calendar Reminders for Your Event](https://help.stickytickets.com.au/add-to-calendar-settings-daily-weekly-monthly)
- [How to Collect Dietary and Allergy Information From Attendees](https://help.stickytickets.com.au/dietary-requirements)
- [How to Approve or Decline a Ticket Transfer Request](https://help.stickytickets.com.au/transfer-ticket-requests)
- [Turn off Secure My Refund for Ticket Purchases](https://help.stickytickets.com.au/disable-secure-my-refund)
- [What Does Everything on My Event Summary Page Mean?](https://help.stickytickets.com.au/what-can-i-do-on-the-event-summary-page)
- [Offline Ticket Sales — How to Process a Sale](https://help.stickytickets.com.au/offline-sales)
- [How to Download Your Event's Attendee and Sales Reports](https://help.stickytickets.com.au/download-event-guest-list)
- [Set Up Automated Sales Notification Emails](https://help.stickytickets.com.au/sales-notifications)
- [How to delete an event from your account](https://help.stickytickets.com.au/how-to-delete-events)

See less ▼

## Tickets, Discounts & Capacity

- [Step-by-step Guide to Creating Promotional Codes for Your Event](https://help.stickytickets.com.au/discount-codes)
- [How to Create a Group Ticket](https://help.stickytickets.com.au/creating-group-discounted-tickets-group-ticket-type)
- [Special rates and discounts for group ticket purchases](https://help.stickytickets.com.au/group-tickets-pricing)
- [How to Set Up Sub-tickets to Sell Add-ons and Cross-sell Event Tickets](https://help.stickytickets.com.au/sub-tickets-feature)
- [Ticket Group Capacities](https://help.stickytickets.com.au/ticket-group-capacities)
- [Understanding Event Capacity, Ticket Availability, and Ticket Groups](https://help.stickytickets.com.au/event-capacity-and-tickets-available)
- [Add Raffle Ticketing to your event page](https://help.stickytickets.com.au/creating-raffle-tickets)
- [How to Create and Manage Gift Vouchers for Your Events](https://help.stickytickets.com.au/event-vouchers)
- [How to Add the Sticky Tickets' Ticket Widget to Your Website](https://help.stickytickets.com.au/ticket-widget)
- [How to create a bulk ticket discount](https://help.stickytickets.com.au/how-to-create-a-bulk-ticket-discount)
- [How to Change When Your Ticket Sales Start or Stop](https://help.stickytickets.com.au/i-want-to-change-the-start-or-end-time-of-my-ticket-sales)

See less ▼

## Promoting Your Event

- [How to Set Up an RSS Feed for Your Organiser Page](https://help.stickytickets.com.au/can-i-create-a-page-with-a-list-of-all-my-events)
- [My Ticket Sales Are Slow — How Can I Improve Them?](https://help.stickytickets.com.au/my-ticket-sales-are-slow-how-can-i-improve-them)
- [How to Install the Sticky Tickets Ticket Widget on Your Website](https://help.stickytickets.com.au/how-do-i-install-the-ticket-widget)
- [Adding Buy button to Wix.com website](https://help.stickytickets.com.au/adding-html-code-to-wix.com-website)
- [Adding Advanced Widget Script to your WordPress site.](https://help.stickytickets.com.au/adding-advanced-widget-script-to-your-wordpress-site)
- [Are there websites that will list my event for free?](https://help.stickytickets.com.au/are-there-websites-that-will-list-my-event-for-free)
- [Social media tools to help promote your event](https://help.stickytickets.com.au/social-media-promotion)
- [Event QR Code](https://help.stickytickets.com.au/event-qr-code)
- [How to Send an Automated Invitation Email to Past Ticket Purchasers](https://help.stickytickets.com.au/how-to-send-promotional-emails-to-past-attendees)
- [How can I promote my event?](https://help.stickytickets.com.au/how-can-i-promote-my-event-on-the-sticky-tickets-website)
- [Connect your event to Facebook Events](https://help.stickytickets.com.au/facebook-events-integration)

See less ▼

## Reporting

- [View Sales Reports Across All Your Events (Account Summary)](https://help.stickytickets.com.au/sales-reports-across-all-events-account-summary)
- [How to Schedule Automated Report Emails for Your Event](https://help.stickytickets.com.au/schedule-sales-reports)
- [How to Create a Custom Report](https://help.stickytickets.com.au/how-to-create-custom-reports)
- [How to Find a Sale or Order Across All Your Events](https://help.stickytickets.com.au/how-do-i-find-a-sale/order-purchaser-history)
- [Types of reports available for download for your event](https://help.stickytickets.com.au/available-event-report-downloads)
- [Export a Mailing List From All of My Previous Events](https://help.stickytickets.com.au/export-a-mailing-list-from-all-of-my-previous-events)

See less ▼

## Event Visibility & URLs

- [Guide to make your event private and invite-only with Sticky Tickets](https://help.stickytickets.com.au/private-invite-only-event-settings)
- [Find and share your event URL quickly](https://help.stickytickets.com.au/event-url-location)
- [Customise your event page URL](https://help.stickytickets.com.au/custom-event-url)
- [How to Control Your Event's Visibility on Sticky Tickets](https://help.stickytickets.com.au/manage-events-search-privacy)
- [How to Access the Public Events API](https://help.stickytickets.com.au/how-to-obtain-a-list-of-all-public-live-events)

## Seating Plans

- [How to Create and Publish a Seating Plan for Your Event](https://help.stickytickets.com.au/custom-seating-layout-guide)
- [How to Set Up Seat Blocking for Your Seating Plan](https://help.stickytickets.com.au/how-to-set-up-seat-blocking-for-your-seating-plan)
- [How to Edit a Published Seating Plan](https://help.stickytickets.com.au/how-to-edit-a-seating-plan)
- [How to Unpublish a Seating Plan](https://help.stickytickets.com.au/unpublish-seating-plan)

## Attendee Management

- [How can I email ticket purchasers / attendees?](https://help.stickytickets.com.au/how-can-i-email-ticket-purchasers-/-attendees)
- [How to send event reminder emails and SMS messages](https://help.stickytickets.com.au/email-and-sms-reminders)
- [Resend ticket confirmation to attendees](https://help.stickytickets.com.au/reissue-tickets-for-an-order)
- [Sending complimentary tickets to guests](https://help.stickytickets.com.au/issue-complimentary-tickets)
- [How to Edit Ticket Holder Details](https://help.stickytickets.com.au/i-want-to-change-ticket-holder-details)
- [How can I add my own Terms & Conditions to my event?](https://help.stickytickets.com.au/how-can-i-add-my-own-terms-conditions-to-my-event)

See less ▼

## Refunds, Cancellations & Transfers

- [Guide to handling event ticket refunds](https://help.stickytickets.com.au/process-refund-requests)
- [How to Cancel Tickets and Issue Refunds as an Organiser](https://help.stickytickets.com.au/how-do-i-refund-or-cancel-tickets)
- [How to transfer seat from a seating plan](https://help.stickytickets.com.au/how-to-transfer-seat-from-a-seating-plan)
- [How to Cancel Your Event and Refund All Ticket Purchasers](https://help.stickytickets.com.au/how-can-i-cancel-my-event-and-issue-refunds)
- [How to Transfer Tickets to Another Event (Organiser-Initiated)](https://help.stickytickets.com.au/how-do-i-transfer-tickets-to-another-event)
- [Refunding/Cancelling tickets after the event](https://help.stickytickets.com.au/refunding/cancelling-tickets-after-the-event)

See less ▼

## Financials & Getting Paid

- [When and how you get paid from ticket sales](https://help.stickytickets.com.au/ticket-revenue-payout-schedule)
- [What to do if your ticket revenue hasn’t arrived](https://help.stickytickets.com.au/ticket-revenue-not-received)
- [How do I receive the funds from ticket sales?](https://help.stickytickets.com.au/how-do-i-receive-the-funds-from-ticket-sales)
- [How to receive ticket sales before your event](https://help.stickytickets.com.au/payment-request-feature)
- [How To Access Your Ticket Sales Before Your Event](https://help.stickytickets.com.au/accessing-ticket-sales-prior-to-the-event-date)
- [How to Request Early Payment for Your Event](https://help.stickytickets.com.au/early-payment-before-event-finishes)
- [Waiving the processing fee for the Payment Request Feature](https://help.stickytickets.com.au/waiving-processing-fees)
- [Requesting funds after Payment Request approval](https://help.stickytickets.com.au/request-funds-with-payment-feature)
- [Completing your event: reports, payouts, and next steps](https://help.stickytickets.com.au/finalising-event-and-payment-process)
- [What to do after your event ends](https://help.stickytickets.com.au/event-completion-next-step)
- [How Do I Reconcile Payments From Sticky Tickets](https://help.stickytickets.com.au/how-do-i-reconcile-payments-from-sticky-tickets)
- [Manage your account balance top-up](https://help.stickytickets.com.au/top-up-account)
- [How to Manage EFT Invoice Payments for Your Event](https://help.stickytickets.com.au/enable-eft-for-ticket-sales)
- [Adding and Removing Offline Payment Methods](https://help.stickytickets.com.au/adding-or-removing-offline-payment-methods)
- [Fraudulent Activity](https://help.stickytickets.com.au/fraudulent-activity)
- [What are Chargebacks?](https://help.stickytickets.com.au/charge-backs)
- [How to Split Ticket Revenue Between Bank Accounts](https://help.stickytickets.com.au/splitting-event-payments-between-two-bank-accounts)

See less ▼

## Rebates & Charity Programs

- [Charity rebate program with Sticky Tickets](https://help.stickytickets.com.au/one-off-charity-rebate)
- [The Sticky Tickets Charity Rebate](https://help.stickytickets.com.au/the-sticky-tickets-charity-donation)
- [The Sticky Tickets rebate for schools, community & sporting groups](https://help.stickytickets.com.au/the-sticky-tickets-rebate-for-schools-community-sporting-groups)
- [Does Sticky Tickets offer any other rebate?](https://help.stickytickets.com.au/does-sticky-tickets-offer-any-other-rebate)
- [How Do I Claim Your Rebate?](https://help.stickytickets.com.au/how-do-i-claim-my-rebate)

## Integrations

- [Set up Facebook Pixel tracking for your event](https://help.stickytickets.com.au/facebook-pixel-integration)
- [Google Analytics 4 Integration - Add Google Analytics 4 to your account](https://help.stickytickets.com.au/google-analytics-add-google-analytics-tracking-to-your-account)
- [How to Link Your Facebook Event to Sticky Tickets](https://help.stickytickets.com.au/link-facebook-event)
- [Membership Integration](https://help.stickytickets.com.au/membership-integration)
- [e-Bet Integration](https://help.stickytickets.com.au/e-bet-integration)
- [Guide to integrating TalkBox with your event system](https://help.stickytickets.com.au/talkbox-integration)
- [IGT Integration Page](https://help.stickytickets.com.au/igt-integration-page)
- [WIX Ascend Integration](https://help.stickytickets.com.au/wix-ascend-integration)
- [Event details integration API](https://help.stickytickets.com.au/event-details-api)
- [Guide to creating and managing webhooks](https://help.stickytickets.com.au/webhooks)
- [Integrating MailChimp with Sticky Tickets](https://help.stickytickets.com.au/mailchimp-integration)
- [Aristocrat Integration](https://help.stickytickets.com.au/introducing-aristocrat-integration)
- [WIX Integration](https://help.stickytickets.com.au/wix-integration)

See less ▼

## Designing your Organiser & Event Pages

- [How to Set Up a Global Design for All Your Event Pages](https://help.stickytickets.com.au/brand-organiser-and-event-pages)
- [How to Customise Your Event Page Design](https://help.stickytickets.com.au/event-page-customisation-guide)
- [Customising e-tickets with logos and images](https://help.stickytickets.com.au/e-tickets-customisation)

## Troubleshooting & Errors

- [What to do when you see an error message](https://help.stickytickets.com.au/error-message-troubleshooting)
- [How to troubleshoot if your event appears sold out](https://help.stickytickets.com.au/event-tickets-displayed-sold-out)
- [Ticket purchase not showing in sales summary](https://help.stickytickets.com.au/missing-ticket-sale)
- [Why my SMS/Email has not been sent?](https://help.stickytickets.com.au/why-my-sms/email-has-not-been-sent)
- [What to do if your bank verification code doesn't work](https://help.stickytickets.com.au/bank-verification-process)

- [Getting Started](https://help.stickytickets.com.au/getting-started#main-content)

    - [About Sticky Tickets](https://help.stickytickets.com.au/getting-started#about-sticky-tickets)
    - [Becoming an Organiser](https://help.stickytickets.com.au/getting-started#becoming-an-organiser)
    - [Costs & Fees](https://help.stickytickets.com.au/getting-started#costs-fees)
- [Ticket Purchasers](https://help.stickytickets.com.au/ticket-purchasers#main-content)

    - [Buying Tickets](https://help.stickytickets.com.au/ticket-purchasers#buying-tickets)
    - [Accessing Your Account & Tickets](https://help.stickytickets.com.au/ticket-purchasers#accessing-your-account-tickets)
    - [Login & Account Help](https://help.stickytickets.com.au/ticket-purchasers#login-account-help)
    - [Refund and Cancellations](https://help.stickytickets.com.au/ticket-purchasers#refund-and-cancellations)
    - [Event & Organiser Inquiries](https://help.stickytickets.com.au/ticket-purchasers#event-organiser-inquiries)
    - [Selling Tickets](https://help.stickytickets.com.au/ticket-purchasers#selling-tickets)
- [Event Organisers](https://help.stickytickets.com.au/event-organisers#main-content)

    - [Your Organiser Account](https://help.stickytickets.com.au/event-organisers#your-organiser-account)
    - [Creating & Publishing Events](https://help.stickytickets.com.au/event-organisers#creating-publishing-events)
    - [Editing & Managing Events](https://help.stickytickets.com.au/event-organisers#editing-managing-events)
    - [Tickets, Discounts & Capacity](https://help.stickytickets.com.au/event-organisers#tickets-discounts-capacity)
    - [Promoting Your Event](https://help.stickytickets.com.au/event-organisers#promoting-your-event)
    - [Reporting](https://help.stickytickets.com.au/event-organisers#reporting)
    - [Event Visibility & URLs](https://help.stickytickets.com.au/event-organisers#event-visibility-urls)
    - [Seating Plans](https://help.stickytickets.com.au/event-organisers#seating-plans)
    - [Attendee Management](https://help.stickytickets.com.au/event-organisers#attendee-management)
    - [Refunds, Cancellations & Transfers](https://help.stickytickets.com.au/event-organisers#refunds-cancellations-transfers)
    - [Financials & Getting Paid](https://help.stickytickets.com.au/event-organisers#financials-getting-paid)
    - [Rebates & Charity Programs](https://help.stickytickets.com.au/event-organisers#rebates-charity-programs)
    - [Integrations](https://help.stickytickets.com.au/event-organisers#integrations)
    - [Designing your Organiser & Event Pages](https://help.stickytickets.com.au/event-organisers#designing-your-organiser-event-pages)
    - [Troubleshooting & Errors](https://help.stickytickets.com.au/event-organisers#troubleshooting-errors)
- [Check-In App & POS Device](https://help.stickytickets.com.au/check-in-app-pos-device#main-content)

    - [About the Check-In App](https://help.stickytickets.com.au/check-in-app-pos-device#about-the-check-in-app)
    - [Setting Up for Event Day](https://help.stickytickets.com.au/check-in-app-pos-device#setting-up-for-event-day)
    - [Using the App at Your Event](https://help.stickytickets.com.au/check-in-app-pos-device#using-the-app-at-your-event)
    - [Post-Event Reports & Downloads](https://help.stickytickets.com.au/check-in-app-pos-device#post-event-reports-downloads)
    - [POS Device](https://help.stickytickets.com.au/check-in-app-pos-device#pos-device)
- [Policy Pages/Updates](https://help.stickytickets.com.au/policy-pages-updates#main-content)

    - [Recent Policy Changes](https://help.stickytickets.com.au/policy-pages-updates#recent-policy-changes)
    - [Current Policies](https://help.stickytickets.com.au/policy-pages-updates#current-policies)
- [Social Media](https://help.stickytickets.com.au/social-media#main-content)

    - [Social Media Accounts](https://help.stickytickets.com.au/social-media#social-media-accounts)

- [Sticky Tickets](https://www.stickytickets.com.au/)
- [About Us](https://www.stickytickets.com.au/about-us)
- [Blogs](https://blog.stickytickets.com.au/)
- [Privacy](https://www.stickytickets.com.au/privacy)
- [Our Brand](https://www.stickytickets.com.au/branding)

<https://www.facebook.com/stickytickets> <https://x.com/stickytickets> <https://www.instagram.com/stickytickets> [mailto:support@stickytickets.com.au](mailto:support@stickytickets.com.au) <https://au.linkedin.com/company/sticky-tickets>

Copyright © 2026, stickytickets.com.au