Event Organisers
Helpful resources for managing your event, with detailed steps and videos
Your Organiser Account
- How to update your personal, billing, and organiser details
- How to Transfer Your Sticky Tickets Organiser Account to Someone Else
- Sharing access securely with multiple logins
- How to Access Another Organiser's Account Using Shared Permissions
- How to Permanently Delete Your Organiser Account
- How to Set Up and Personalise Your Organiser Page
- How the Invoice Process Works for Government Event Organisers
Creating & Publishing Events
- Step-by-step guide to creating and publishing your event
- How to Publish Your Event and Go Live
- How to Add and Configure Tickets for Your Event
- Ticket Types on Sticky Tickets
- How to Create and Manage Custom Questions for Your Event
- How to Add Sessions to Your Event
- How to Copy an Existing Event
- How to Add a Custom Message to Your Confirmation Emails and E-tickets
- How to Add Images and Video to Your Event Description
- Event Ticketing Settings — Field Guide
- How Sticky Tickets Supports Eco-friendly and Paperless Events
- How to Create a Raffle Event
- How to Set Up and Manage a Webinar or Online Event on Sticky Tickets
- Can I Use Sticky Tickets to Sell Raffle Tickets?
- How to Enable the Shopping Cart for Your Events
Editing & Managing Events
- Editing Your Event
- Set Whether Ticket Prices Include the Booking & Pricing Fee
- How to Send Zoom or Streaming Links to Your Event Attendees
- How to Add or Change Your Event's Thumbnail Image
- Enable and Manage a Waitlist for Sold-out Events
- How to Add a Redirect Button to the Order Success Page
- How to Show Remaining Ticket Availability on Your Event Page
- Manage Your Notifications and Email Alerts
- How to Customise Your Event Date and Time Labels
- Offer Cancelled Tickets to Your Waitlist Instead of the Public
- How to Set Up Your Event's Refund Policy
- How to Pause and Resume Ticket Sales
- How to View and Manage Ticket Sales and Attendee Details
- How to Set Up Recurring Calendar Reminders for Your Event
- How to Collect Dietary and Allergy Information From Attendees
- How to Approve or Decline a Ticket Transfer Request
- Turn off Secure My Refund for Ticket Purchases
- What Does Everything on My Event Summary Page Mean?
- Offline Ticket Sales — How to Process a Sale
- How to Download Your Event's Attendee and Sales Reports
- Set Up Automated Sales Notification Emails
- How to delete an event from your account
Tickets, Discounts & Capacity
- Step-by-step Guide to Creating Promotional Codes for Your Event
- Creating Group Discounted Tickets - Group Ticket Type
- Special rates and discounts for group ticket purchases
- How to Set Up Sub-tickets to Sell Add-ons and Cross-sell Event Tickets
- Ticket Group Capacities
- Understanding Event Capacity, Ticket Availability, and Ticket Groups
- Add Raffle Ticketing to your event page
- How to Create and Manage Gift Vouchers for Your Events
- How to Add the Sticky Tickets' Ticket Widget to Your Website
- How to create a bulk ticket discount
- How to Change When Your Ticket Sales Start or Stop
Promoting Your Event
- Can I create a page with a list of all my events?
- My ticket sales are slow…how can I improve them?
- How do I install the ticket widget?
- Adding Buy button to Wix.com website
- Adding Advanced Widget Script to your WordPress site.
- Are there websites that will list my event for free?
- How can I promote my event?
- Social media tools to help promote your event
- Event QR Code
- How to Send an Automated Invitation Email to Past Ticket Purchasers
- Connect your event to Facebook Events
Reporting
Event Visibility & URLs
- Guide to make your event private and invite-only with Sticky Tickets
- Find and share your event URL quickly
- Customise your event page URL
- How to control event visibility on Sticky Ticket
- How can people find my event on the Sticky Tickets website?
- How to obtain a list of all Public Live Events listed on Sticky Tickets
Seating Plans
Attendee Management
Refunds, Cancellations & Transfers
Financials & Getting Paid
- When and how you get paid from ticket sales
- What to do if your ticket revenue hasn’t arrived
- How do I receive the funds from ticket sales?
- How to receive ticket sales before your event
- How To Access Your Ticket Sales Before Your Event
- How to Request Early Payment for Your Event
- Waiving the processing fee for the Payment Request Feature
- Requesting funds after Payment Request approval
- Completing your event: reports, payouts, and next steps
- What to do after your event ends
- How do I reconcile payments from Sticky Tickets?
- Manage your account balance top-up
- Accepting Electronic Funds Transfer payment option
- Adding and Removing Offline Payment Methods
- Fraudulent Activity
- What are Chargebacks?
- How to Split Ticket Revenue Between Bank Accounts
Rebates & Charity Programs
Integrations
- Set up Facebook Pixel tracking for your event
- Google Analytics 4 Integration - Add Google Analytics 4 to your account
- How to Link Your Facebook Event to Sticky Tickets
- Membership Integration
- e-Bet Integration
- Guide to integrating TalkBox with your event system
- IGT Integration Page
- WIX Ascend Integration
- Event details integration API
- Guide to creating and managing webhooks
- Integrating MailChimp with Sticky Tickets
- Aristocrat Integration
- WIX Integration