Skip to content
  • There are no suggestions because the search field is empty.

Ticket Refunds and Cancellations

Find out how to request a refund for your tickets and what to do if your event is cancelled.

Refunds for events on Sticky Tickets are managed by the event organiser. Each event has its own refund policy — check the event page, your confirmation email, or your receipt before submitting a request.

IMPORTANT: Purchased Secure My Refund at checkout? Your refund claim is handled separately through the protection provider — not through the organiser. See the section below for how to make a claim.

Step 1 — Check your eligibility

Before requesting a refund, check the event's refund policy by:

  • Visiting the event page

  • Checking your confirmation email or e-ticket

  • Reviewing your receipt

The policy will show the refund timeframe (e.g. "refunds available up to 7 days before the event") and any conditions that apply.

Step 2 — Submit your refund request

Option 1 — Request through My Tickets (if available)

  1. Go to the My Tickets page.

  2. Locate your order.

  3. Click Refund Request if shown.

  4. Submit your request — it will be sent directly to the organiser.

Option 2 — Contact the organiser directly

If the Refund Request option is not available:

  • From the event page — click the Ask the Organiser and send your message.

  • From your confirmation email — use the organiser contact details included in the email.

What happens after you submit

  • Your request is sent to the event organiser for review.

  • The organiser will respond via email — response times vary.

  • If approved, the refund is returned to your original payment method.

🔍 KEEP IN MIND: Refund approvals are at the organiser's discretion. Some events have a no-refund policy. If your request is declined, see the options below.

If your event is cancelled by the organiser

  • If the organiser cancels the event, you are entitled to a full refund of your ticket price. Contact the organiser directly using the details on the event page or in your confirmation email to arrange your refund.

If you are unable to reach the organiser or do not receive a response, contact our support team — we can assist in facilitating the refund process.

Australian Consumer Law: Regardless of the organiser's stated refund policy, you may have legal rights to a refund if the event is cancelled, significantly changed, or fails to meet consumer guarantees. These rights cannot be excluded by an organiser's policy. If you believe your consumer rights have been breached, you can also contact your state's consumer protection agency.

If you purchased Secure My Refund (SMR)

  • If you purchased Secure My Refund protection at checkout, your claim is handled through the protection provider — not through the event organiser. Check your confirmation email for details on how to submit a claim, or contact our support team for assistance.

Alternatives if a refund isn't available

If a refund is not available under the organiser's policy, you may be able to:

  • Transfer your ticket to another person — see: How to transfer a ticket.

  • Request a credit or transfer to another event — contact the organiser directly to ask if this is available.

If the organiser is unresponsive

  • If you have submitted a refund request and have not received a response after a reasonable period, contact our support team. Include your order details and a summary of your attempts to reach the organiser — we'll assist where possible.

MOST COMMON QUESTIONS:

How long does a refund take to process?

  • This will depend on the event organisers. Once they have approved your refund request, the refunded amount should appear on your account within 5-7 business days.

Will the booking fee be refunded, as well as the ticket price?

  • Refunds are determined by the event organiser’s refund policy. If the policy states that a full refund is available, the booking fee will be included in your refund. If not, any refund approved will be for the ticket amount minus any non-refundable booking or service fees.

The organiser approved my refund, but I haven't received the money.

  • Refunds are returned to your original payment method. Allow 5-7 business days after approval. If the refund hasn't appeared after this time, contact our support team with your order details.

My event was postponed — am I entitled to a refund?

  • A postponement is not the same as a cancellation. If you cannot attend on the new event date, please contact the event organiser directly to request a refund, in line with their refund policy.

Need help?

If you’re unable to contact the organiser or need assistance with your booking, contact our support team.