Ticket Refunds and Cancellations
Learn what refund policies are, and how refunds work.
Refunds for events booked through Sticky Tickets are managed directly by the event organiser.
💡Before requesting a refund
Keep in mind that each event has its own refund policy. To check if you’re eligible:
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Review the page of the event you booked your tickets to
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Check your confirmation email or e-ticket
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Look at your receipt for the refund policy
How to request a refund
Option 1: Submit a request through your tickets (if available)
Some events allow you to request a refund directly:
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Go to My Tickets page
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Locate your order
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Click the Refund Request (if shown)
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Submit your request to the organiser
Option 2: Contact the organiser directly
If a refund request option isn’t available, you can contact the organiser:
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From the event page
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Click Ask the Organiser
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Send your message
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From your email or e-ticket
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Check for organiser contact details
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Reach out directly
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What happens next
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Your request is sent to the event organiser
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The organiser will review your request
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You’ll receive a response via email
⚠️Important Notes
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Refund approvals are at the organiser’s discretion
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Response times may vary depending on the organiser
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Some events may have a no refund policy
💡 If refunds aren’t available
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You can still contact the organiser to ask if alternative options are available (e.g. transfers or credits).
Need help?
If you’re unable to contact the organiser or need assistance with your booking, contact our support team.