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Unable to Log In to Your Account

Follow these steps to resolve common sign-in problems, reset your password, or recover access to your account.

If you're unable to log in to your account, most issues can be resolved in a few simple steps. This guide covers common login problems such as incorrect passwords, password reset issues, and temporary account lockouts to help you regain access quickly.

COMMON LOGIN ISSUES

1. Check Your Email and Password

  • Make sure your email address is entered correctly

  • Check for typing errors

  • Ensure Caps Lock is turned off

  • Try typing your password manually instead of pasting it

2. Reset Your Password

If you forgot your password:

  • Click Forgot Password

  • Enter your registered email address

  • Follow the instructions in the password reset email

Didn’t receive the email?

  • Note that the password reset email usually arrives within 5 minutes

  • Check your Spam or Junk folder

  • Wait a few minutes and try again

  • Make sure you entered the correct email address

3. Too Many Login Attempts

For security reasons, your account may be temporarily locked after several failed login attempts.

  • Wait 15 minutes before trying again

  • Avoid repeated login attempts during the lock period

  • Reset your password if you’re unsure of your credentials

4. Still Unable to Log In?

Contact our support team if:

  • You didn't receive the reset password email

  • Your password reset link is not working
  • You no longer have access to your email

  • Your account appears locked or suspended

  • You continue receiving login errors

BEFORE YOU CONTACT CUSTOMER SUPPORT, MAKE SURE THAT YOU'VE:

  • Tried resetting your password

  • Done clearing your browser cache

To Contact Support Team,

  • Go to Contact Us page (www.stickytickets.com.au/contact-us)
  • Enter your registered email address and name
  • In the message, give a brief detail of the issue and make sure to include:

    • screenshot of the error message (if available)

    • device and browser you are using

Need more help?

If you’re still having trouble logging in, please contact our support team.