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Unable to Create an Account

Learn why your email address may already exist in our system and what steps you can take to access or create your account.

If your email address is not being accepted during account registration, it usually means the email address already exists in our system.

This can happen for several reasons, including:

  • You previously created an account

  • You purchased tickets using the same email address

  • The email address is already linked to another account

COMMON REASONS YOUR EMAIL ADDRESS IS ALREADY IN USE

You Already Have an Existing Account

If you previously registered an account using the same email address, you won’t be able to create another account with it. Each account must use a unique email address.

What to do:

Select the Forgot Password link on the login page and follow the steps to reset your password and regain access to your account.

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You Previously Purchased Tickets as a Guest

If you purchased tickets on our website without registering for an account, your email address may already be stored in our system as a guest account.

Because the email address is already associated with an existing profile, it cannot be used again to create a new account.

Recommended Solution:

  • Use a different email address to create a new account.

  • Want to use the same email address? Contact our support team for assistance. We may be able to help you access or update the existing account associated with that email address.

Other Reasons

You can contact our support team if:

  • You’re unsure whether you already have an account

  • Your password reset link is not working

  • You no longer have access to your email address

To help us assist you faster, include:

  • Your full name

  • The email address you attempted to use

  • Any ticket or event details associated with your account

Need more help?

If you are still having trouble creating an account with Sticky Tickets, contact our support team.