If you opted in for Secure My Refund at the time of purchase and need to apply for a refund due to unforeseen circumstances, here's a step-by-step guide:
1. In the My Tickets tab (after logging in as a Member or searching for your tickets as a guest):
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Take note of your ticket numbers.
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Click on the "APPLY FOR REFUND (Through Secure My Refund)" button.
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2. On the next page, fill out the details of your refund application:
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Select the ticket/tickets for which you want to apply for a refund.
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Choose the reason for your claim.
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Enter the banking details where the refund can be sent once approved.
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Add additional details about your circumstance.
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Attach supporting documents (image, pdf, doc, etc.) to strengthen your application.
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Click the "Continue" button.
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3. Review the summary of your application on the next page. Once you're ready, click the "Submit" button.
4. After submission, you'll see the status of your refund application.
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Check this page from time to time to track changes and updates on your application.
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