How to Process Transfer Ticket Requests


Once a purchaser submits a request to transfer their tickets to another event, you can efficiently manage them within your Sticky Tickets account. Here's a simple guide to help you through the process:



1.   Log in to your Sticky Tickets account and navigate to the Transactions > Refund/Xfer Requests tab.


MyEvents_Transactionstab_StickyTickets

 

2.    On this page, you'll find a list of all pending, approved, and declined requests, including both transfer and refund requests.


Transactions_Refund/XferRequests_StickyTickets

 

3.   To approve a transfer request, click on the "Approved" button next to the request. You'll be directed to a page summarising the transaction, where you can also include a brief message to the purchaser. To finalise the transfer, click on the "Approve" button.


Refund/XferRequests_TransferOrder_StickyTickets

 

4.   If you choose to decline the request, simply click on the "Declined" button.


Transactions_Refund/XferRequests_PendingView_StickyTickets

 

You'll be taken to a page summarising the transaction and prompted to select a reason before completing the transaction.


Refund/XferRequests_DeclineTransfer_StickyTickets

 

If you have any questions on refund or transfer requests, please don't hesitate to contact us and we'd be more than happy to help.