You can reach the Sticky Tickets support team through any of the following channels.
| Channel | How to reach us | Best for |
|---|---|---|
| Contact form | stickytickets.com.au/contact-us | Non-urgent queries, refund questions, account issues |
| Live chat | Click the yellow chat icon at the bottom right of any page on stickytickets.com.au | Quick questions, real-time assistance [add hours once verified] |
| Phone | (02) 87 660 660 | Urgent issues, same-day event problems [add hours once verified] |
What to include when you contact us
To help us resolve your query as quickly as possible, include the following when you reach out:
- Your order number (found in your confirmation email)
- The email address used at purchase
- A brief description of your issue
MOST COMMON QUESTIONS
What are your support hours?
-
Phone Support: 9am-7.30pm (Weekdays)
Email Support: support@stickytickets.com.au Mon-Sun (9am-9pm)
Chat Support: Available 24/7
I'm calling from outside Australia — what number do I use?
-
+61 2 87 660 660
I submitted a contact form — when will I hear back?
- Our support hours are from 9:00 AM to 9:00 PM daily. If you submitted a contact form outside these hours, support team should get back to you on the next working day.
