You can reach the Sticky Tickets support team through any of the following channels.
| Channel | How to reach us | Hours | Best for |
|---|---|---|---|
| Contact form | stickytickets.com.au/contact-us |
Mon–Sun, 9am–9pm |
Non-urgent queries, refund questions, and account issues |
|
|
support@stickytickets.com.au | Mon–Sun, 9am–9pm |
Non-urgent queries, detailed issues |
| Phone | (02) 87 660 660 | Weekdays, 9am–7:30pm | Urgent issues, same-day event problems |
| Live chat | Click the yellow chat icon at the bottom right of any page on stickytickets.com.au | 24/7 | Quick questions, real-time assistance [add hours once verified] |
What to include when you contact us
To help us resolve your query as quickly as possible, include:
- Your order number (found in your confirmation email — starts with ST followed by 7 digits, e.g. ST1418148)
- The email address used at purchase
- A brief description of your issue
Most common scenarios and questions
What are your support hours?
| Channel | Hours |
| Phone | Weekdays, 9am–7:30pm |
| Email and contact form | Mon–Sun, 9am–9pm |
| Live chat | 24/7 |
I'm calling from outside Australia — what number do I use?
-
Include the country code: +61 2 8766 0660
I submitted a contact form — when will I hear back?
-
Our email and contact form support runs Monday to Sunday, 9am–9pm. If you submit outside these hours, our support team will get back to you on the next business day.
I have a question about a specific event — should I contact you or the organiser?
-
For event-specific questions — such as schedules, venue details, or accessibility — contact the organiser directly. They manage all event-specific details and will be able to give you a faster and more accurate answer. See: How to contact the event organiser.
