--- title: How Do I Reset My Sticky Tickets Password? description: "If you’ve forgotten your password or are unable to access your account, you can reset your password in just a few minutes using the email address linked to your Sticky Tickets account.\n\nThis guide will walk you through the password reset process and help you troubleshoot common issues, such as missing reset emails or expired reset links." --- [Skip to content](https://help.stickytickets.com.au/how-can-i-reset-my-password#main-content) - [Home](https://help.stickytickets.com.au/) - [Find Tickets](https://www.stickytickets.com.au/search) - [Sell Tickets](https://www.stickytickets.com.au/sell-tickets) - [Contact Us](https://www.stickytickets.com.au/contact-us) Open main navigation Close main navigation - [Home](https://help.stickytickets.com.au/) - [Find Tickets](https://www.stickytickets.com.au/search) - [Sell Tickets](https://www.stickytickets.com.au/sell-tickets) - [Contact Us](https://www.stickytickets.com.au/contact-us) How can we help? - There are no suggestions because the search field is empty. 1. [Customer Support Centre](https://help.stickytickets.com.au/?hsLang=en) 2. [Ticket Purchasers](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en) 3. [Login & Account Help](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#login-account-help) # How Do I Reset My Sticky Tickets Password? ## Follow these steps to reset your password and regain access to your account. All you need is access to the email address you registered with — if you've lost access to that email, there's a section for that too. **Purchased tickets without creating an account?** Guest purchases don't require a password — you won't have a Sticky Tickets login. Access your tickets via your confirmation email or use the [My Tickets page](https://www.stickytickets.com.au/member/tickets/guest) with your order number and email address. No password needed. #### How to reset your password — step by step 1. Go to the [Sticky Tickets login page](https://www.stickytickets.com.au/login) and click Log In. 2. Click Forgot Password below the sign-in form. 3. Enter the email address registered to your account and click Reset My Password. 4. Check your inbox for a password reset email from Sticky Tickets. Open it and click the reset link. 5. Enter your new password and click Change Password. **![s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction3008254104originalReset\_password\_2015](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction3008254104originalReset_password_2015.png?width=384&height=216&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction3008254104originalReset_password_2015.png)** **Didn't receive the reset email?** - Check your spam, junk, Promotions, and Updates folders for an email from Sticky Tickets. - Make sure you're entering the exact email address you registered with. - Reset emails typically arrive within 5 minutes — if it's been longer, request a new one. - Still nothing? [Contact our support team](https://www.stickytickets.com.au/contact-us). #### Reset link not working? - Reset links expire after a short time — if yours has expired, return to the Forgot Password page and request a new one. - Open the link in the same browser you requested it from. - Each link can only be used once — if you've already clicked it, request a fresh one. - Still not working? [Contact our support team](https://www.stickytickets.com.au/contact-us). ![Reset-Password-link-invalid](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/Reset-Password-link-invalid.png?width=561&height=367&name=Reset-Password-link-invalid.png) #### Forgotten which email address you used? If you can't remember which email address is linked to your account, contact our support team. To help us locate your account quickly, include: - Your full name - Any email addresses you may have used - An event name or order details linked to your account #### No longer have access to your registered email? If you know which email is on your account but can no longer access that inbox, contact our support team to update it. To verify your identity, you'll need to provide: - Your full name - Your current registered email address - The new email address you'd like to use - A copy of a valid photo ID (e.g. driver's licence or passport) #### Account locked after too many login attempts? If your account has been temporarily locked due to multiple failed login attempts, it will not unlock on its own. [Contact our support team](https://www.stickytickets.com.au/contact-us) with your full name and registered email address to request an unlock. ![Account-Lockout-Message](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/Account-Lockout-Message.png?width=594&height=409&name=Account-Lockout-Message.png)   --- ### **Need more help?** If you are still having trouble logging in or you continue to receive login errors, [contact our support team](https://www.stickytickets.com.au/contact-us) immediately. - [Getting Started](https://help.stickytickets.com.au/getting-started?hsLang=en#main-content) - [About Sticky Tickets](https://help.stickytickets.com.au/getting-started?hsLang=en#about-sticky-tickets) - [Becoming an Organiser](https://help.stickytickets.com.au/getting-started?hsLang=en#becoming-an-organiser) - [Costs & Fees](https://help.stickytickets.com.au/getting-started?hsLang=en#costs-fees) - [Ticket Purchasers](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#main-content) - [Buying Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#buying-tickets) - [Accessing Your Account & Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#accessing-your-account-tickets) - [Login & Account Help](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#login-account-help) - [Refund and Cancellations](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#refund-and-cancellations) - [Event & Organiser Inquiries](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#event-organiser-inquiries) - [Selling Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#selling-tickets) - [Event Organisers](https://help.stickytickets.com.au/event-organisers?hsLang=en#main-content) - [Your Organiser Account](https://help.stickytickets.com.au/event-organisers?hsLang=en#your-organiser-account) - [Creating & Publishing Events](https://help.stickytickets.com.au/event-organisers?hsLang=en#creating-publishing-events) - 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