Group Tickets let you bundle multiple tickets into a single purchase at one set price. Use them to create offers like Buy One Get One Free, family packages, or group discounts — and automatically reduce the booking and payment fees for your buyers.
HELPFUL TIP: Group Ticket and Group Reserved Seat purchases are eligible for reduced booking and payment fees, calculated automatically based on your ticket price and group size — no setup required. See: Special rates and discounts for group ticket purchases for full details on how this is worked out.
COMMON USE CASES
| OFFER TYPE | GROUP SIZE | HOW TO PRICE IT | EXAMPLE |
|---|---|---|---|
| Buy One Get One Free | 2 |
Set the price equal to one single ticket |
Single ticket = $50 → Bundle price = $50 for 2 tickets |
| Buy One Get One 50% Off | 2 | Set the price to 1.5× the single ticket price | Single ticket = $50 → Bundle price = $75 for 2 tickets |
| Group of 10 | 10 | Multiply the per-ticket price by 10, or set a lower bundle price yourself as an added incentive | $30 per ticket → Bundle price = $300 (or discount it yourself further, e.g. $270, if you want to offer extra value) |
| Family Pass | 4 (or your defined family size) | Set a flat family rate | Bundle price = $120 for 4 tickets |
| Corporate / Team Package | Your chosen group size | Flat rate per group | $500 for a table of 10 |
HELPFUL TIP: The price displayed on your event page is always the total bundle price — not the per-ticket price. Make the bundle contents clear in the ticket name and description so buyers understand what they're purchasing.
Note: any discount you set on the bundle price itself (like the "Group of 10" example above) is separate from — and in addition to — the automatic booking and payment fee saving described in Special rates and discounts for group ticket purchases.
How to create a Group Ticket
- Log in and open the event you want to update.
- Go to the Edit Event page and scroll to the Tickets section.
- Select Add Another Ticket (or Create Your First Ticket if none exist yet).
- In the Ticket Type dropdown, select Group Ticket (or Group Reserved Seating for seated events).
- Complete the ticket settings — see the field guide below.
- Select Save Changes.
After saving, check the ticket summary table — it shows the Net amount you receive, the Fee charged, and the Cost to the buyer. Review these to confirm your pricing is correct before going live.
Group Ticket settings reference
| FIELD | WHAT TO ENTER | WHEN TO USE IT |
|---|---|---|
| Ticket Type* | Group Ticket — for standard events. Group Reserved Seating — for events with a seating plan. | Always required first. |
| Ticket Name* | A clear name showing the offer (e.g. "Buy 1 Get 1 Free", "Group of 10", "Family Pass"). | Be specific — buyers see this on the event page and e-ticket. |
| Ticket Description | Explain what's included and the saving (e.g. "Includes 2 tickets — buy one, get one free."). | Use to clarify bundle contents and reinforce the value. |
| Group Size* | Number of individual tickets in the bundle. BOGO = 2, Group of 10 = 10. | Always required. Determines how many e-tickets are issued per purchase. |
| Price* | Total bundle price. This is what buyers pay for the whole group. Not per ticket. | Always required. Use the use cases table above to calculate the right price for your offer type. |
| Include Booking & Payment Fee | Tick to show buyers one all-inclusive price. Leave unticked to add the fee at checkout. | Tick to simplify the buyer experience. |
| Ticket Capacity* | Total individual tickets available. Must be divisible by the group size to avoid unsellable remainder tickets. Example: Group size 5, enter capacity as a multiple of 5 (e.g. 50, 100, 250). | Always required. |
| Max Per Order | The maximum group bundles a buyer can purchase in one transaction. | Use to prevent a single buyer from purchasing all available bundles. |
| Min Per Order | Minimum group bundles required per transaction. | Rarely needed for group tickets — leave blank unless you have a specific requirement. |
| Start / Stop Selling | When this ticket goes on sale and when sales close. | Use to create time-limited group offers or early bird bundles. |
| Show Tickets Remaining | Display remaining bundle count on the event page once stock falls below this threshold. | Use to create urgency for popular bundles. |
| Sales Channel | Online, Check-in App, or both. | Default is Both. Use Check-in App only for door-sale group bundles. |
| Hide Ticket | Hides this bundle until a buyer enters a promotional code. | Use for exclusive group offers shared with specific buyers. |
| Distribute e-Ticket | Tick to attach e-tickets to the buyer's confirmation email. | Tick for most events. Each ticket in the bundle generates its own e-ticket. |
Need help?
If you need help creating group tickets, contact our support team.