---
title: How to Use the Sticky Tickets POS Device
description: "The Sticky Tickets POS device is a handheld terminal with an integrated laser scanner and contactless payment capability. It enables organisers to: Scan tickets View guest lists Sell tickets at the do"
---

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3. [POS Device](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#pos-device)

# How to Use the Sticky Tickets POS Device

## Scan tickets, check in guests, sell tickets (including reserved seats), and take card payments at the door, all from one handheld device.

- The **Sticky Tickets POS device** (also called the POS terminal) is a handheld device with a built-in scanner, a built-in printer, and tap-and-go payments. It works with your Sticky Tickets account, so your events and guest lists show up on the device. With it, you can:
- Scan tickets
- View guest lists
- Sell tickets at the door, including reserved seats
- Take payments on the spot
- Print receipts and tickets

This guide is for app version 4.8.0 or later. Using the Check-in App on your phone instead? See our guide on how to use the Sticky Tickets Check-in App on event day.

**How do I turn the POS device on and off?**

Press and hold the silver button on the side of the device for a few seconds.

![POS POWER BUTTON](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/POS%20POWER%20BUTTON.png?width=186&height=262&name=POS%20POWER%20BUTTON.png)

**How do I open my event on the POS device?**

1. Select **Scan New Operator**, then scan the operator QR code from your Sticky Tickets account. This adds a team member who can check in guests and sell tickets on the device. See our guide on how to add and manage Check-in App operators.
2. Once an operator has been added, select Current Events. Your upcoming events appear on the Current Events screen.

![POS INITIAL PAGE](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/POS%20INITIAL%20PAGE.png?width=147&height=350&name=POS%20INITIAL%20PAGE.png)

Your events update automatically, so new or changed events appear without restarting the app. To group your events by venue, use Group Event List By Venue.

![Event List](https://help.stickytickets.com.au/hs-fs/hubfs/Event%20List.png?width=362&height=408&name=Event%20List.png)

**How do I scan tickets at the door?**

1. Select the **Scan Tickets** tab at the bottom of the screen.
2. Hold the device over the QR code or barcode on the guest's ticket or receipt.
3. Press the **orange button** on the side of the device to scan (for reference, please see the image above on how to open the POS device)

If you scan the QR code on a booking confirmation or receipt, the **Check In Order** screen opens so you can check in that booking.

![SUNMI P2 Ticket Scanner Checked In](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/SUNMI%20P2%20Ticket%20Scanner%20Checked%20In.png?width=324&height=431&name=SUNMI%20P2%20Ticket%20Scanner%20Checked%20In.png)

#### What do the scan results mean?

| Result | What you'll see and hear | What it means |
| --- | --- | --- |
| Successful scan | Green screen and a chime | The ticket is valid, and the guest is checked in |
| Already checked in | Orange screen and two beeps | This ticket has already been scanned |
| Invalid QR code | Red screen and three beeps | This QR code isn't for this event |

---

**How do I view the guest list?**

Select the Guest List tab on the navigation menu. This screen shows:

![Guest list POS](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/Guest%20list%20POS.png?width=395&height=445&name=Guest%20list%20POS.png)

- Guest names, in alphabetical order
- How many tickets in each order have been checked in
- A search bar to find guests by name, company, or ticket number

---

**How do I sell tickets at the door?**

1. Select the **Sales tab** on the navigation menu.
2. Choose the ticket types and quantities you need. (For a reserved seating event, choose seats instead. See the next section.) The total updates as you go.  
   ![SALES TAB POS](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/SALES%20TAB%20POS.png?width=377&height=425&name=SALES%20TAB%20POS.png)
3. Select **Complete Order** to continue to payment.

**Good to know when selling tickets:**

- **Ticket limits:** The organiser may set a maximum number of tickets or seats per order. You can't add more than that limit.
- **Sub-tickets:** Sub-tickets (tickets linked to a main ticket) aren't listed separately on the Sales tab. They can only be sold together with their main ticket.
- **Free orders:** If the order total is $0.00, the order is set to No Charge automatically and nobody is charged.

---

**How do I sell reserved seats?**

For events with reserved seating, use the switch on the Sales tab to move between regular tickets and reserved seating. Then:

1. Find your seats on the seating plan. Drag the plan to move around, and pinch or use the zoom buttons to zoom in and out. The plan fits your screen when it opens.
2. Use the key on the plan to see which seats are available and which are sold. Seat numbers are shown on the plan.
3. Tap a seat to see its details, then add it to the order.  
   ![SELECT SEAT ZOOMED. POS](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/SELECT%20SEAT%20ZOOMED.%20POS.png?width=326&height=367&name=SELECT%20SEAT%20ZOOMED.%20POS.png)
4. Check your seats in the cart before you take payment.  
   ![PAYMENT METHOD POS](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/PAYMENT%20METHOD%20POS.png?width=341&height=384&name=PAYMENT%20METHOD%20POS.png)

**Good to know about reserved seats:**

- Seat prices are shown before fees. Fees are added to the order total when you take payment.
- Seats marked Not for Sale can't be sold.
- Group seating tickets are reserved as a whole group, not seat by seat.
- If a payment is declined, your selected seats are released, so you'll need to select them again before trying again.
- Your selected seats show in the cart and on the order confirmation.

---

**How do I take payment and finish the sale?**

1. When the payment prompt appears, ask the ticket purchaser to tap, insert, or swipe their card. They can also pay by scanning a QR code.  
   **![SCAN CARD POS](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/SCAN%20CARD%20POS.png?width=267&height=301&name=SCAN%20CARD%20POS.png)**![ChatGPT Image Oct 16, 2026, 12\_22\_17 PM](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/ChatGPT%20Image%20Oct%2016%2c%202026%2c%2012_22_17%20PM.png?width=302&height=302&name=ChatGPT%20Image%20Oct%2016%2c%202026%2c%2012_22_17%20PM.png)
2. Once the payment goes through, the Success Order page appears.
3. To print a receipt, select **Print Receipt**.

The built-in printer prints receipts and tickets. Each printed ticket shows its ticket name with its QR code, and card receipts show the card details.

The POS device also has options that aren't in the phone app, such as Print eTicket and Scan Card.

---

### Frequently asked questions and scenarios

**What's the difference between the POS device and the Check-in App?**

- Both let you scan tickets, check in guests, and sell tickets at the door. The POS device is a handheld with a built-in scanner, card reader, and printer, so it suits organisers who want one device for everything. The Check-in App runs on your own device.

**How do I get a POS device for my event?**

- Contact our sales team using the form on our POS Terminal for Event Ticket Sales page, or call (02) 87 660 660. We'll help you get set up for your next event.

**What payment methods can I take on the POS device?**

- Cards (tap, insert, or swipe) and QR code payments.

**Does the POS device have a printer?**

- Yes. It has a built-in printer for receipts and tickets.

**What paper does the POS device use?**

- It uses 58mm-wide thermal receipt paper. The roll can be up to 40mm across.

**Can I sell reserved seats on the POS device?**

- Yes. Switch to reserved seating on the Sales tab and choose your seats from the seating plan.

**Can I sell free tickets on the POS device?**

- Yes. Any order with a $0.00 total is set to No Charge automatically.

**Why can't I see a sub-ticket on the Sales tab?**

- Sub-tickets aren't listed separately. They can only be sold together with their main ticket.

**Why can't I add more tickets or seats to an order?**

- The organiser has set a maximum number of tickets or seats per order for this event. Once you reach it, you can't add more.

**What happens if a card payment is declined?**

- An error message appears. Any seats you selected are released, so select them again before trying again with the same card or a different one.

**The scanner isn't picking up a ticket.**

- Hold the device steady over the QR code or barcode and press the orange button again. If it still won't scan, find the guest on the Guest List and check them in there.

**I scanned a ticket and got a red screen and three beeps.**

- The QR code isn't for this event. Check you've selected the right event on the Current Events screen. If the event has more than one session (for example, separate show times), check you're on the right one.

**I see a connection error during a sale.**

- Check the device is connected to the internet and try again. If it keeps happening, contact our support team.

**I can't find the seat I want to sell.**

- The seat may already be sold or marked Not for Sale. Check the key on the seating plan.

---

### Need More Help?

If you continue to experience issues, please contact support@stickytickets.com.au.

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- [Check-In App & POS Device](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#main-content)

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