--- title: How to send event reminder emails and SMS messages description: Send instant or scheduled email and SMS updates to your ticket purchasers and attendees --- [Skip to content](https://help.stickytickets.com.au/email-and-sms-reminders#main-content) - [Home](https://help.stickytickets.com.au/) - [Find Tickets](https://www.stickytickets.com.au/search) - [Sell Tickets](https://www.stickytickets.com.au/sell-tickets) - [Contact Us](https://www.stickytickets.com.au/contact-us) Open main navigation Close main navigation - [Home](https://help.stickytickets.com.au/) - [Find Tickets](https://www.stickytickets.com.au/search) - [Sell Tickets](https://www.stickytickets.com.au/sell-tickets) - [Contact Us](https://www.stickytickets.com.au/contact-us) How can we help? - There are no suggestions because the search field is empty. 1. [Customer Support Centre](https://help.stickytickets.com.au/?hsLang=en) 2. [Event Organisers](https://help.stickytickets.com.au/event-organisers?hsLang=en) 3. [Attendee Management](https://help.stickytickets.com.au/event-organisers?hsLang=en#attendee-management) # How to send event reminder emails and SMS messages ## Send instant or scheduled email and SMS updates to your ticket purchasers and attendees You can send notifications immediately or schedule them for a later date. **💡BEFORE YOU START** - Notifications are sent from the Notify Purchasers tab - Email and SMS notifications incur a small fee - SMS notifications require available account credit --- ### HOW TO CREATE A NOTIFICATION Step 1: Open the **Notify Purchasers** tab - Log in to your account and open your event - In the left panel, go to **Notify Purchasers** tab then click the **Create** button ![Notify Purchaser and creating notification](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction3092578607originallpxsy_oj15yn_8RaPEfuTpRHnMcl-oI6Cg.png?width=670&height=529&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction3092578607originallpxsy_oj15yn_8RaPEfuTpRHnMcl-oI6Cg.png) Step 2: Choose your notification type You can send: - Email notifications - SMS notifications You can also: - send immediately - schedule for later - automatically send to future purchasers 📧 Sending an Email Notification Complete the following fields: - Recipients - Choose either **All Ticket Purchasers**, or **specific ticket types** (e.g. VIPs, sponsors) - Reply-to email - Enter the email address where replies should be sent. - Subject - Add the email subject line. - Attachment (optional) - Upload a file or image to include with the email. - Message - Write your email content. ![Creating or Composing Email Notification Settings](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction3092578988originalbQQ83WIJZcnlcZjmm2mjbR8Ez7yuo2Iwmg.png?width=670&height=519&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction3092578988originalbQQ83WIJZcnlcZjmm2mjbR8Ez7yuo2Iwmg.png) Step 3: Review and send - Click **Next: Confirm Details** button - Review the notification summary - Send a test email if needed - Choose to: - send now - schedule for later - send automatically to future purchasers ![Preview notification and selecting continuous send to purchaser](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction3092579397originalQKjP-kDes-ibKRloSERNsgdMxhcyIy74lg.png?width=670&height=456&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction3092579397originalQKjP-kDes-ibKRloSERNsgdMxhcyIy74lg.png) 📱Sending an SMS Notification Choose: - all purchasers, or - specific ticket types using advanced filters ![Compose and SMS notification and filter the recipient](https://help.stickytickets.com.au/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction3068667216original1BWOt76wfnAt1gMIbva1xxQ9Ei-nloDTaA.png?width=670&height=599&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction3068667216original1BWOt76wfnAt1gMIbva1xxQ9Ei-nloDTaA.png) **⚠️ IMPORTANT SMS LIMITS AND COSTS** - SMS messages cost **$0.10** per SMS and are limited to **160 characters** per message - Messages longer than 160 characters may be sent as multiple SMS messages and incur additional charges. **SMS Replies** - SMS notifications are sent from the Sticky Tickets platform and cannot receive replies - If you need attendees to respond, use email notifications instead --- **💳 ADDING FUNDS FOR NOTIFICATIONS** If your account does not have enough credit: 1. Click Top-Up from the notification warning Or go to: 2. Transactions → Account Billing → Top-Up You’ll need to: - Enter your credit card details - Choose a top-up amount ⚠️ Credit card details are not stored for security reasons. --- **📊 CHECK NOTIFICATION STATUS** After sending, you can: - view delivery status - edit notifications - stop sending - delete notifications 📱 **SMS Status Meanings** | Status | Meaning | | --- | --- | | Queued | Waiting to send | | Failed | Could not be delivered | | Accepted | Accepted by provider | | Sent | Sent to provider | | Delivered | Successfully delivered | | Funds Missing | Insufficient account credit | 📧 **Email Status Meanings** | Status | Meaning | | --- | --- | | Delivered | Successfully sent | | Opened | Recipient opened the email | | Bounced | Invalid email address | | Marked as Spam | Recipient marked as spam | | Funds Missing | Insufficient account credit | --- **💡 TIPS** - Send reminder emails 24–48 hours before your event - Use ticket filters for VIP or sponsor communications - Keep SMS messages short to reduce costs --- **Need help?** If you need help sending notifications or managing account credit, [contact our support team](https://www.stickytickets.com.au/contact-us). - 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