--- title: How to Find and Download Your Tickets (My Tickets Page) description: Look up your order and get your tickets in a few steps. No account needed. --- [Skip to content](https://help.stickytickets.com.au/how-to-find-and-download-your-tickets-my-tickets-page#main-content) - [Home](https://help.stickytickets.com.au/) - [Find Tickets](https://www.stickytickets.com.au/search) - [Sell Tickets](https://www.stickytickets.com.au/sell-tickets) - [Contact Us](https://www.stickytickets.com.au/contact-us) Open main navigation Close main navigation - [Home](https://help.stickytickets.com.au/) - [Find Tickets](https://www.stickytickets.com.au/search) - [Sell Tickets](https://www.stickytickets.com.au/sell-tickets) - [Contact Us](https://www.stickytickets.com.au/contact-us) How can we help? - There are no suggestions because the search field is empty. 1. [Customer Support Centre](https://help.stickytickets.com.au/?hsLang=en) 2. [Ticket Purchasers](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en) 3. [Accessing Your Account & Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#accessing-your-account-tickets) # How to Find and Download Your Tickets (My Tickets Page) ## Look up your order and get your tickets in a few steps. No account needed. The **My Tickets** page (stickytickets.com.au/member/tickets) lets you find and download your tickets at any time. If you bought your tickets as a guest, you don't need an account or a password. The My Tickets page with four numbered options: 1 Search By, 2 Order/Invoice No and Email Address, 3 Sign In, 4 Can't find your tickets form 1. **Search By:** choose **Order** or **Credit Card**. 2. **Order/Invoice No and Email Address:** enter your order number and the email you used at checkout, then select **Search**. 3. **Sign In:** use this if you have a Sticky Tickets account. 4. **Can't find your tickets?** Fill in this form, and our support team will find your order for you. --- #### **Which option should I use?** | What you have | What to do | | --- | --- | | Your order number and the email you used at checkout | Choose **Order** and search with your order number and email | | No order number, but you paid by card (including Apple Pay or Google Pay) | Choose **Credit Card** and search with your card details | | A Sticky Tickets account | Select **Sign In**. Your tickets are listed in My Tickets | | Neither of the above, or you think you used the wrong email | Use the **Can't find your tickets?** form | #### **![](https://help.stickytickets.com.au/hs-fs/hubfs/image-png-Nov-10-2026-07-53-16-0802-AM.png?width=670&height=675&name=image-png-Nov-10-2026-07-53-16-0802-AM.png)** --- #### **How do I find my tickets with my order number?** 1. Go to the **My Tickets** page. 2. Under **Search By**, make sure **Order** is selected. 3. Enter your **order number** in the **Order/Invoice No** box. It starts with **ST** followed by 7 digits (for example, ST1234567). 4. Enter the **email address** you used at checkout. It needs to match exactly. 5. Select **Search**. Your order appears with your tickets and receipt, ready to download. Not all events include an e-ticket. If there isn't one, your receipt is still available. **Paid by EFT?** Enter your **invoice number** instead. It starts with **STI** and ends in **-01** (for example, STI4126209-01). There's no card to look up for EFT payments. --- #### **How do I find my tickets without my order number?** If you paid by card, you can search using your card details instead: 1. Go to the **My Tickets** page. 2. Under Search By, select Credit Card. 3. Enter the first 6 digits and last 3 digits of the card you paid with, and the transaction date. 4. Select Search. If you paid with Apple Pay or Google Pay, use the card linked to your wallet. --- #### **What if I can't find my tickets?** Use the Can't find your tickets? form at the bottom of the **My Tickets** page. Enter: - Full name: the name used when purchasing - Email address: where we can reach you - Event name: the event you bought tickets for - Purchase date: an approximate date is fine Then select Send to Support. Our support team will find your order and get your tickets to you. --- ### Most Commonly Asked Questions and Situations **Do I need an account to get my tickets?** - No. You can look up your order on the My Tickets page without an account. Creating a free account keeps all your tickets in one place. **Where do I find my order number?** - It's in your confirmation email, on your receipt, and on the Order Successful page shown right after you buy. See our guide on where to find your Sticky Tickets order number. **The page can't find my order. What should I check?** - Check that your email address matches the one you used at checkout exactly. If you have more than one email address, try each one. If you paid by card, try searching by Credit Card instead. Still no luck? Use the Can't find your tickets? form. **I forgot my password. What do I do?** - Select Forgot Password? on the My Tickets page, or see our guide on how to reset your Sticky Tickets password. --- ### **Need More Help?** If you still can't get your tickets, use the **Can't find your tickets** form on the My Tickets page, or [contact our support team.](https://help.stickytickets.com.au/?hsLang=en)   - [Getting Started](https://help.stickytickets.com.au/getting-started?hsLang=en#main-content) - [About Sticky Tickets](https://help.stickytickets.com.au/getting-started?hsLang=en#about-sticky-tickets) - [Becoming an Organiser](https://help.stickytickets.com.au/getting-started?hsLang=en#becoming-an-organiser) - [Costs & Fees](https://help.stickytickets.com.au/getting-started?hsLang=en#costs-fees) - [Ticket Purchasers](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#main-content) - [Buying Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#buying-tickets) - [Accessing Your Account & Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#accessing-your-account-tickets) - [Login & Account Help](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#login-account-help) - [Refund and Cancellations](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#refund-and-cancellations) - [Event & Organiser Inquiries](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#event-organiser-inquiries) - [Selling Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#selling-tickets) - [Event Organisers](https://help.stickytickets.com.au/event-organisers?hsLang=en#main-content) - [Your Organiser Account](https://help.stickytickets.com.au/event-organisers?hsLang=en#your-organiser-account) - [Creating & Publishing Events](https://help.stickytickets.com.au/event-organisers?hsLang=en#creating-publishing-events) - [Editing & Managing Events](https://help.stickytickets.com.au/event-organisers?hsLang=en#editing-managing-events) - [Tickets, Discounts & Capacity](https://help.stickytickets.com.au/event-organisers?hsLang=en#tickets-discounts-capacity) - [Promoting Your Event](https://help.stickytickets.com.au/event-organisers?hsLang=en#promoting-your-event) - [Reporting](https://help.stickytickets.com.au/event-organisers?hsLang=en#reporting) - [Event Visibility & URLs](https://help.stickytickets.com.au/event-organisers?hsLang=en#event-visibility-urls) - [Seating Plans](https://help.stickytickets.com.au/event-organisers?hsLang=en#seating-plans) - [Attendee Management](https://help.stickytickets.com.au/event-organisers?hsLang=en#attendee-management) - [Refunds, Cancellations & Transfers](https://help.stickytickets.com.au/event-organisers?hsLang=en#refunds-cancellations-transfers) - [Financials & Getting Paid](https://help.stickytickets.com.au/event-organisers?hsLang=en#financials-getting-paid) - [Rebates & Charity Programs](https://help.stickytickets.com.au/event-organisers?hsLang=en#rebates-charity-programs) - [Integrations](https://help.stickytickets.com.au/event-organisers?hsLang=en#integrations) - [Designing your Organiser & Event Pages](https://help.stickytickets.com.au/event-organisers?hsLang=en#designing-your-organiser-event-pages) - [Troubleshooting & Errors](https://help.stickytickets.com.au/event-organisers?hsLang=en#troubleshooting-errors) - [Check-In App & POS Device](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#main-content) - [About the Check-In App](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#about-the-check-in-app) - [Setting Up for Event Day](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#setting-up-for-event-day) - [Using the App at Your Event](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#using-the-app-at-your-event) - [Post-Event Reports & Downloads](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#post-event-reports-downloads) - [POS Device](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#pos-device) - [Policy Pages/Updates](https://help.stickytickets.com.au/policy-pages-updates?hsLang=en#main-content) - [Recent Policy Changes](https://help.stickytickets.com.au/policy-pages-updates?hsLang=en#recent-policy-changes) - [Current Policies](https://help.stickytickets.com.au/policy-pages-updates?hsLang=en#current-policies) - [Social Media](https://help.stickytickets.com.au/social-media?hsLang=en#main-content) - [Social Media Accounts](https://help.stickytickets.com.au/social-media?hsLang=en#social-media-accounts) - [Sticky Tickets](https://www.stickytickets.com.au/) - [About Us](https://www.stickytickets.com.au/about-us) - [Blogs](https://blog.stickytickets.com.au/) - [Privacy](https://www.stickytickets.com.au/privacy) - [Our Brand](https://www.stickytickets.com.au/branding) [mailto:support@stickytickets.com.au](mailto:support@stickytickets.com.au) Copyright © 2026, stickytickets.com.au