Here are the steps on how to apply for a refund through Secure My Refund:
1. Access My Tickets:
- Go to the My Tickets tab. If you have an account, log in for easy ticket access. Otherwise, use the Order Number or Credit Card transaction option to search for your tickets.
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2. Initiate Refund Application:
- Once your tickets are found, click on the "Apply For Refund (through Secure My Refund)" button.
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3. Complete Application Form:
- You'll be redirected to the application form.
- Select the ticket/tickets you want a refund for.
- Choose the reason for your application.
- Provide banking details for the refund.
- Add additional details about your application.
- Attach supporting documents (image, pdf, doc, etc.).
- Click the "Continue" button once all fields are filled out.
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4. Review and Submit:
- The next page will summarise your application.
- Review the details, and when ready, click the "Submit" button.
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5. Application Status:
- After submission, the next page will indicate that your application is currently Pending.
- Check on the status from time to time to see updates on your application.
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Feel free to reach out if you have any questions or need further guidance. We're here to assist!