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How To Access Your Tickets After A Guest Checkout

Find, View, And Download Tickets Purchased Without A Sticky Tickets Account — And What To Do If Your Confirmation Email Is Missing.


After completing your purchase, you will be taken to the Order Successful page. This shows a summary of your order and gives you the option to:

  • Print your e-ticket

  • Add your tickets to your Google or Apple Wallet

  • Download a PDF copy of your receipt and e-tickets

ordersuccesspage_example_2026

At the same time, a confirmation email is sent to the address you entered at checkout. Check your inbox for an email from Sticky Tickets. Click this link to view an example of the Order Confirmation Email

⚠️ No PDF attachment in the email?

Not all events include an e-ticket attachment — this depends on whether the organiser enabled e-tickets. Your receipt will still be attached for paid events. If you are unsure whether your event uses e-tickets, contact the organiser directly or the Sticky Tickets support team.

⚠️ IMPORTANT:

This page is only visible once, immediately after purchase. It cannot be accessed again after you leave, and the link to the page expires. We highly recommend to take note of your order number or take a screenshot before navigating away.

Your order number is useful if you later need to:

  • Contact support about a missing confirmation email

  • Query a payment or request a refund

  • Have your booking located quickly without needing to search by name or event

Confirmation email not in your inbox?

Work through these steps before contacting support:

  1. Check your spam or junk folder. Confirmation emails are occasionally filtered. Search for "Sticky Tickets" or the event name.

  2. Check you're looking in the right inbox. Make sure you're checking the email address you entered at checkout. If you have multiple email addresses, check each one.

  3. Wait a few minutes and check again. Confirmation emails typically arrive within a few minutes of purchase.

  4. Contact our support team. If the email still hasn't arrived, contact us with your full name, event name, and order number (from the Order Successful page). We can locate your booking and resend your confirmation.

  5. If you did not save your order number from the Order Successful page, just provide your full name, the event name, and the email address used at checkout. This helps us locate your order.

Accidentally deleted your confirmation email?

  • Check your deleted or trash folder first. Most email providers keep deleted items for at least 30 days. Search for "Sticky Tickets" or the event name.

  • If the email has been permanently deleted, contact our support team with your order number (or your name and event details) and we can resend it.

Used the wrong email address at checkout?

If you entered a typo or the wrong email address during purchase, your confirmation was sent to that address. Contact our support team with:

•    Your full name
•    The event name and date
•    Your order number (if you saved it from the Order Successful page)
•    The email address you believe you used
•    The correct email address you would like the confirmation resent to

Prevent this problem next time

Creating a free Sticky Tickets account means all your tickets are stored in one place — no searching your inbox required. You can view, download, and manage all your bookings from the My Tickets page at any time, even if you delete your confirmation email.

To get started, visit stickytickets.com.au and sign up for a free account.
See: Do I need an account to purchase tickets and Unable to create an account.

Need help?

If you still can’t locate your order number, contact our support team.