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How Do I Claim Your Rebate?

Understand how rebate payments work, and how to claim a one-off rebate

If you've been approved for a Sticky Tickets rebate program, how you receive it depends on which type of rebate applies to your account.

Standard Rebate Programs (Charity, Sports & Community Rebate)

If you've been approved for an ongoing rebate program, no separate claim is needed — it's handled automatically:

  • While your event is still Live, you'll see an info banner on your event's Summary page showing the estimated rebate amount that will be available once your event is marked Complete.

  • Once your event is marked Complete, your rebate is transferred to your nominated bank account together with your ticket sales payout, though as a separate transaction.
  • On your event's Summary page, the rebate appears as its own Rebate paid line in your Owed to You breakdown, and as a separate entry in your event's Transactions section.

  • Your rebate is also listed in the Transactions tab of your account, alongside all your paid ticket sales.

One-off Rebate

The one-off rebate works differently and requires you to submit a claim manually:

  1. On your letterhead, prepare an invoice for the amount you're claiming.
  2. Address it to Sticky Tickets Pty Ltd.
  3. Include your banking details on the invoice.
  4. Send it to accounts@stickytickets.com.au.
  5. Allow 48–72 hours for the rebate to appear in your nominated bank account.

Most Common Scenarios and Questions

Do I need to submit anything to receive a standard rebate?

  • No — standard rebate programs are paid automatically once your event is marked Complete. Only the one-off rebate requires a manual invoice.

Where can I see my rebate before my event is complete?

  • An info banner on your event's Summary page shows the estimated rebate amount that will become available once the event is marked Complete.

Where can I see my rebate after it's been paid?

  • It appears as a "Rebate paid" line in your event's Owed to You breakdown, in that event's Transactions section, and in the Transactions tab of your account.

Need help?

If you have any questions about claiming your rebate, contact our support team.