---
title: What to do when you see an error message
description: If you received an error message while purchasing a ticket or managing your event, please provide a detailed description of the error. Additionally, taking a screenshot of the error and sending us a c
---

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# What to do when you see an error message

If you received an error message while purchasing a ticket or managing your event, please provide a detailed description of the error. Additionally, taking a screenshot of the error and sending us a copy via email will greatly assist our investigation.

 

Feel free to reach out to us by sending a message through the [Contact Us](https://www.stickytickets.com.au/contact-us) page. Once we receive your message and the necessary details, we'll promptly start working on resolving the issue for you. Your feedback is crucial, and we are committed to ensuring a seamless experience for our users.

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