--- title: Do I Need to Create an Account to Buy Tickets? description: No — here's how guest checkout works, how to find your tickets, and when an account is worth creating. --- [Skip to content](https://help.stickytickets.com.au/do-i-need-a-login-to-purchase-a-ticket-1#main-content) - [Home](https://help.stickytickets.com.au/) - [Find Tickets](https://www.stickytickets.com.au/search) - [Sell Tickets](https://www.stickytickets.com.au/sell-tickets) - [Contact Us](https://www.stickytickets.com.au/contact-us) Open main navigation Close main navigation - [Home](https://help.stickytickets.com.au/) - [Find Tickets](https://www.stickytickets.com.au/search) - [Sell Tickets](https://www.stickytickets.com.au/sell-tickets) - [Contact Us](https://www.stickytickets.com.au/contact-us) How can we help? - There are no suggestions because the search field is empty. 1. [Customer Support Centre](https://help.stickytickets.com.au/?hsLang=en) 2. [Ticket Purchasers](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en) 3. [Accessing Your Account & Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#accessing-your-account-tickets) # Do I Need to Create an Account to Buy Tickets? ## No — here's how guest checkout works, how to find your tickets without signing up, and when a free account is worth creating. No, you don't need an account or password to buy tickets on Sticky Tickets. No sign-up or registration required. Simply complete your purchase, and your tickets and receipt will be sent to the email address you entered at checkout. --- **How do I access my tickets as a guest?** Your tickets are in the confirmation email sent by Sticky Tickets at the time of purchase. Open the email and either: - Click the link to view and download your tickets online, or - Open the e-ticket attachment directly (if the event organiser has enabled e-tickets) Keep that email safe — it's the fastest way to access your tickets at any time. You can also look up your order without logging in at the My Tickets page — just enter your order number and the email address you used at checkout. No login needed. --- **What is my order number, and where do I find it?** Your order number is included in your confirmation email from Sticky Tickets. It is also printed on your e-ticket. You'll need it if you want to look up your order on the My Tickets page. --- **What if I didn't receive my confirmation email?** 1. Check your spam, junk, Promotions, and Updates folders for an email from Sticky Tickets. 2. Make sure you're checking the correct email address — the one you entered at checkout. 3. Try looking up your order on the My Tickets page using your order number and email address. 4. Still nothing? [Contact the Sticky Tickets support team](https://www.stickytickets.com.au/contact-us)with your name, event name, and email address used at checkout and we'll resend it. --- **Guest checkout vs. free account — what's the difference?** Both options let you buy tickets. The difference is how you access and manage them afterwards. | | **GUEST CHECKOUT** | **FREE MEMBER ACCOUNT CHECKOUT** | | --- | --- | --- | | **Sign-up required?** | No — no registration needed | Yes (free) | | **Tickets delivered** | To your email | To your email + stored in your Member  account | | **Access tickets later** | Via confirmation email or My Tickets lookup | Log in to My Tickets anytime | | **Future checkout** | Re-enter details each time | Details saved for faster checkout | | **Best for** | One-off purchases | Regular event-goers | **What are the benefits of creating a free Sticky Tickets account?** An account is optional, but worth creating if you attend events regularly. With a free account, you can: - Find your tickets any time — log in to view, download, or print tickets for any order, even if you've deleted the confirmation email - Manage your bookings — request transfers, update ticket holder details, and view your full order history in one place - Check out faster — your details are saved, so future purchases take less time - Access all purchases in one place — every order is linked to your account, regardless of device or browser **I've already bought tickets as a guest. Can I create an account and link my past purchases?** Yes. You can create a free Sticky Tickets account at any time. However, creating a new account with the same email address will not automatically import your past guest purchases. --- ### Most Common Questions **I bought tickets as a guest. Can I still get a refund?** - Yes. You don't need an account to request a refund. Check the event's refund policy in your confirmation email, or contact the event organiser directly using the contact details listed there. You can also contact Sticky Tickets support for guidance. **Can I transfer my guest ticket to someone else?** - Ticket transfers are at the event organiser's discretion. Contact them directly — their details are in your confirmation email and on your e-ticket. **I used the wrong email address at checkout. What do I do?** - Contact our support team with your name, the event name, and the email address you think you used. We can locate your order and resend your confirmation. **I'm trying to log in, but Sticky Tickets doesn't recognise my email address. What's wrong?** - If you purchased as a guest, you don't have a Sticky Tickets account or password — guest purchases don't require one. Access your tickets using your confirmation email or the My Tickets lookup (order number + email address). If you'd like to create a free account, you can do so at any time. **Will creating an account automatically link my past guest purchases?** - No. Setting up a new account with the same email address will not automatically link or import your past guest purchases. Contact our support team to have them linked manually. **What information do I need when contacting support?** - To help us find your order quickly, have ready: your name, the event name, the email address used at checkout, and your order number if you have it. --- #### **NEED MORE HELP?** If you need further help, [contact our support team](https://www.stickytickets.com.au/contact-us) - [Getting Started](https://help.stickytickets.com.au/getting-started?hsLang=en#main-content) - [About Sticky Tickets](https://help.stickytickets.com.au/getting-started?hsLang=en#about-sticky-tickets) - [Becoming an Organiser](https://help.stickytickets.com.au/getting-started?hsLang=en#becoming-an-organiser) - [Costs & Fees](https://help.stickytickets.com.au/getting-started?hsLang=en#costs-fees) - [Ticket Purchasers](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#main-content) - [Buying Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#buying-tickets) - [Accessing Your Account & Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#accessing-your-account-tickets) - [Login & Account Help](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#login-account-help) - [Refund and Cancellations](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#refund-and-cancellations) - [Event & Organiser Inquiries](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#event-organiser-inquiries) - [Selling Tickets](https://help.stickytickets.com.au/ticket-purchasers?hsLang=en#selling-tickets) - [Event Organisers](https://help.stickytickets.com.au/event-organisers?hsLang=en#main-content) - [Your Organiser Account](https://help.stickytickets.com.au/event-organisers?hsLang=en#your-organiser-account) - [Creating & Publishing Events](https://help.stickytickets.com.au/event-organisers?hsLang=en#creating-publishing-events) - [Editing & Managing Events](https://help.stickytickets.com.au/event-organisers?hsLang=en#editing-managing-events) - [Tickets, Discounts & Capacity](https://help.stickytickets.com.au/event-organisers?hsLang=en#tickets-discounts-capacity) - [Promoting Your Event](https://help.stickytickets.com.au/event-organisers?hsLang=en#promoting-your-event) - [Reporting](https://help.stickytickets.com.au/event-organisers?hsLang=en#reporting) - [Event Visibility & URLs](https://help.stickytickets.com.au/event-organisers?hsLang=en#event-visibility-urls) - [Seating Plans](https://help.stickytickets.com.au/event-organisers?hsLang=en#seating-plans) - [Attendee Management](https://help.stickytickets.com.au/event-organisers?hsLang=en#attendee-management) - [Refunds, Cancellations & Transfers](https://help.stickytickets.com.au/event-organisers?hsLang=en#refunds-cancellations-transfers) - [Financials & Getting Paid](https://help.stickytickets.com.au/event-organisers?hsLang=en#financials-getting-paid) - [Rebates & Charity Programs](https://help.stickytickets.com.au/event-organisers?hsLang=en#rebates-charity-programs) - [Integrations](https://help.stickytickets.com.au/event-organisers?hsLang=en#integrations) - [Designing your Organiser & Event Pages](https://help.stickytickets.com.au/event-organisers?hsLang=en#designing-your-organiser-event-pages) - [Troubleshooting & Errors](https://help.stickytickets.com.au/event-organisers?hsLang=en#troubleshooting-errors) - [Check-In App & POS Device](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#main-content) - [About the Check-In App](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#about-the-check-in-app) - [Setting Up for Event Day](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#setting-up-for-event-day) - [Using the App at Your Event](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#using-the-app-at-your-event) - [Post-Event Reports & Downloads](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#post-event-reports-downloads) - [POS Device](https://help.stickytickets.com.au/check-in-app-pos-device?hsLang=en#pos-device) - [Policy Pages/Updates](https://help.stickytickets.com.au/policy-pages-updates?hsLang=en#main-content) - [Recent Policy Changes](https://help.stickytickets.com.au/policy-pages-updates?hsLang=en#recent-policy-changes) - [Current Policies](https://help.stickytickets.com.au/policy-pages-updates?hsLang=en#current-policies) - [Social Media](https://help.stickytickets.com.au/social-media?hsLang=en#main-content) - [Social Media Accounts](https://help.stickytickets.com.au/social-media?hsLang=en#social-media-accounts) - [Sticky Tickets](https://www.stickytickets.com.au/) - [About Us](https://www.stickytickets.com.au/about-us) - [Blogs](https://blog.stickytickets.com.au/) - [Privacy](https://www.stickytickets.com.au/privacy) - [Our Brand](https://www.stickytickets.com.au/branding) [mailto:support@stickytickets.com.au](mailto:support@stickytickets.com.au) Copyright © 2026, stickytickets.com.au