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Adding a ticket to Google or Apple Wallet

Save your e-ticket to Google Wallet or Apple Wallet for quick, easy access on your phone at the event.

Adding your ticket to Google Wallet (Android) or Apple Wallet (iPhone) means you can access it instantly at the event without searching through your email, even if you don't have an internet connection.

Where to find the Add to Wallet buttons

The Add to Google Wallet and Add to Apple Wallet buttons appear in three places:

  • Order Successful page — immediately after completing your purchase
    ordersuccesspage_example_2026
  • My Tickets page — at stickytickets.com.au, accessible any time after purchase
    Sample_MyTickets_Member
  • Confirmation email — in the email sent to you after purchase

Adding to Google Wallet (Android)

  1. Open your confirmation email or go to the My Tickets page on your Android device.
  2. Tap the Add to Google Wallet button.
  3. The Google Wallet app will open. Tap Add to Wallet to confirm.
  4. Your ticket is now saved in Google Wallet. Open the app at any time to access it.

Adding to Apple Wallet (iPhone)

  1. Open your confirmation email or go to the My Tickets page on your iPhone.
  2. Tap the Add to Apple Wallet button.
  3. A preview of your ticket pass will appear. Tap Add to confirm.
  4. Your ticket is now saved in the Wallet app — swipe to find it or ask Siri to open it.
Using your wallet ticket at the event
  • Open Google Wallet or Apple Wallet on your phone and locate your ticket.
  • Show the QR code on screen to the event staff for scanning.
  • Wallet tickets work offline — you do not need an internet connection at the venue.
  • Keep your screen brightness up to ensure the QR code scans easily.

MOST COMMON QUESTIONS

I tapped the button, but nothing happened.

  • Make sure the Google Wallet or Apple Wallet app is installed and up to date on your device. Try tapping the button again — if the problem continues, try accessing the ticket from the My Tickets page instead.

My ticket isn't showing in my wallet app.

  • Open the wallet app and check all passes. On Apple Wallet, scroll to find it — it may not appear at the top. On Google Wallet, tap the Passes section. If it still doesn't appear, try adding it again from the confirmation email or My Tickets page.

NEED MORE HELP?

If you are still having trouble adding your tickets to your Google or Apple Wallet, contact our support team.