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HOW TO RESELL YOUR STICKY TICKETS TICKET THROUGH TIXEL

You can securely resell your Sticky Tickets ticket through Tixel, our fan-to-fan resale partner. Simply upload your original PDF ticket, choose your selling price and complete your listing. Tixel manages the transaction, buyer protection and payment directly through its platform.

Can’t attend an event anymore? You may be able to resell your ticket securely through Tixel, Sticky Tickets’ fan-to-fan resale partner.

Tixel provides a safe marketplace where fans can sell unwanted tickets to other fans at a fair price.

How to list your ticket
  1. Download your Sticky Tickets PDF ticket from your confirmation email or Sticky Tickets account.
  2. Visit the Sticky Tickets resale page on Tixel.
  3. Upload your original PDF ticket.
  4. Sign in to Tixel or create an account.
  5. Choose the ticket or tickets you would like to sell.
  6. Select your selling price and choose whether you would like the listing to be public or private.
  7. Add your payout details.
  8. Review the information and confirm your listing.

Your ticket will then be listed for sale through Tixel.

What happens after I list my ticket?

Tixel will notify you by email and SMS if your ticket sells. You can also check its status from the Listed Tickets section of your Tixel account.

Listing a ticket does not guarantee that it will sell.

While your ticket remains unsold, you can change the price or remove the listing through your Tixel account. A listing can only be removed before the ticket has sold.

How much can I sell my ticket for?

Tixel limits resale prices to help keep ticket sales fair and comply with applicable ticket-resale laws.

The permitted price range will be displayed when you create your listing. You can choose any selling price within that range.

Are there any fees?


It is free to list your ticket.

Tixel charges a seller service fee when your ticket sells. The applicable fee and the amount you’ll receive will be clearly displayed before you confirm your listing.

Tixel’s fees are separate from the Sticky Tickets booking fee paid when the ticket was originally purchased.

When will I be paid?


Your payment is managed by Tixel.

Funds are generally made available in your Tixel account three days after the event has finished. Once withdrawn, bank transfers will usually take a further one to four business days.

You may need to provide identification or complete Tixel’s account verification process before your payment can be released.

Is buying a resale ticket safe?


Tixel checks uploaded tickets and uses fraud detection and transaction monitoring to help protect buyers and sellers.

Eligible purchases are also covered by Tixel’s Buyer Guarantee. This means the ticket must:

  • be provided in time for the event;
  • provide valid entry to the event; and
  • match the ticket the buyer ordered.

If there is a problem, the buyer should contact Tixel as soon as possible and provide any evidence requested.

Can I use my ticket while it is listed for sale?

If your ticket has not sold, you can remove the listing through the Listed Tickets section of your Tixel account before using it.

Once your ticket has sold, you must not use it, share it or try to sell it somewhere else.

What if Tixel won’t accept my ticket?

Make sure you are uploading the original PDF ticket supplied by Sticky Tickets, rather than a screenshot, photo or edited copy.

Tixel may also be unable to accept a ticket if:

  • it has already been listed or sold;
  • it has been altered or cannot be verified;
  • the event cannot be found on Tixel;
  • the event has already taken place; or
  • resale is not available for that event or ticket type.

For help uploading or listing your ticket, please contact Tixel Support.

What happens if the event is cancelled or postponed?

If an event is cancelled, postponed or significantly changed after your ticket has sold, Tixel will provide instructions to the buyer and seller.

Do not arrange a refund or payment directly with the buyer. Keep all communication and payments within Tixel so the transaction remains protected.

Who should I contact for help?

For help downloading your original ticket or locating your Sticky Tickets order, please contact Sticky Tickets.

For help with uploading your ticket, managing your listing, account verification, fees, payment or a completed resale, please contact Tixel Support.